Paid extra for nonstop. Delta changed it to a one-stop.
Aug 27, 2014, 12:11 pm
#1
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Paid extra for nonstop. Delta changed it to a one-stop.
I'm heading to Dublin in a couple of months for an anniversary trip. We paid a little extra for a non-stop r/t flight ATL-DUB in EC. A month or so after the ticket purchase, I logged into my DL account to find that they'd cancelled our original flight and we're now on a flight that includes a stop in JFK and tacks about 3 hours onto our travel time each way. (This trip is in December, and I'm terrified of stopping over in JFK due to possible weather problems - another reason why we didn't want to have a layover.)
I know DL is completely within its right to change itineraries and cancel flights, but do you think I'm entitled to anything at all since I originally paid more to get on a non-stop flight? Probably not, but was wondering if anyone had similar issues previously.
I know DL is completely within its right to change itineraries and cancel flights, but do you think I'm entitled to anything at all since I originally paid more to get on a non-stop flight? Probably not, but was wondering if anyone had similar issues previously.
Aug 27, 2014, 12:26 pm
#2
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Likely your only recourse is to take a full refund, which assuming you'd still like to take the trip would only be useful if you can get new tickets for less money.
Aug 27, 2014, 12:28 pm
#3
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I'm assuming the addition of the stop in JFK added more than an hour to your schedule. As such, you should figure out how want to get there and call and ask for that routing (CDG and AMS look like the obvious alternatives). Otherwise I believe you could request a refund.
Aug 27, 2014, 12:31 pm
#5
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This should be an easy fix given the changed flight itinerary.
Thanks for the correction. Have updated my post.
Last edited by dd1612; Aug 27, 2014 at 12:56 pm
Aug 27, 2014, 12:43 pm
#6
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Aug 27, 2014, 1:01 pm
#7
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Adding a stop (from non-stop to direct, or from direct to a connection) triggers the DOT refund guidance. No specific length of travel duration increase is needed to give the OP a right of refund. If there's nothing cheaper or more convenient to be had, the OP can travel as rebooked.
Aug 27, 2014, 1:53 pm
#8
Join Date: Jun 2011
Location: USA
Posts: 1,400
I'm heading to Dublin in a couple of months for an anniversary trip. We paid a little extra for a non-stop r/t flight ATL-DUB in EC. A month or so after the ticket purchase, I logged into my DL account to find that they'd cancelled our original flight and we're now on a flight that includes a stop in JFK and tacks about 3 hours onto our travel time each way. (This trip is in December, and I'm terrified of stopping over in JFK due to possible weather problems - another reason why we didn't want to have a layover.)
I know DL is completely within its right to change itineraries and cancel flights, but do you think I'm entitled to anything at all since I originally paid more to get on a non-stop flight? Probably not, but was wondering if anyone had similar issues previously.
I know DL is completely within its right to change itineraries and cancel flights, but do you think I'm entitled to anything at all since I originally paid more to get on a non-stop flight? Probably not, but was wondering if anyone had similar issues previously.
Aug 27, 2014, 1:58 pm
#9
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Aug 27, 2014, 2:06 pm
#11
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No. Premium Economy is a completely different class of service. Service and price wise, it isn't close to EC.
Aug 27, 2014, 2:30 pm
#12
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Actually, December is usually pretty calm, weather wise. Big snow storms, which are rare, tend to be closer to February.
That said, I'd much rather fly ATL-CDG-DUB than ATL-JFK-DUB. Longer international flight, and if you're STE+ you'll get lounge access on the return. Plus you'll probably get to fly the Avro RJ-85 into DUB!
Aug 27, 2014, 2:37 pm
#13
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That *might* be possible as the OP paid more for a non-stop. It might be that the refund will be greater than the current going price of a one-stop flight.
Aug 27, 2014, 2:49 pm
#14
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-1. I'd much rather connect in JFK than CDG (but I'd prefer AMS over either of those 2). Also the RJ-85 is another reason to avoid that routing.
Aug 27, 2014, 3:51 pm
#15
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Seconded. Since DUB has preclearance, your transfer at JFK will be treated as a domestic flight. If you were flying from anywhere else, I'd recommend doing the transfer before reentering the US.