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Old Dec 19, 2014, 1:01 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: audidudi
LHR is a big place and terminals are not connected airside. Airside transfers are done by bus. Landside transfers can be made via the free Heathrow Connect train to T1/2/3. To get from T4 to T5, you can either take train and transfer at T1/2/3 or, depending on timing, use the local bus (free) from T4 to T5.



All Delta Flights depart from London Heathrow Terminal 3:
Check in for DL flights departing LHR T3 is in the same area of the terminal used by VS. This is the southside of the T3 check in area - if looking straight on at the building, go to the left. Business, DM, and PM can use the Upper Class Check in area.

Boston:
DL 58: BOS-LHR...A332.
DL 59: LHR-BOS...A332 (Arrives at Terminal E).

New York:
DL 401: JFK-LHR...A332.
DL 402: JFK-LHR...A332.
DL 403: JFK-LHR...A332.

DL1: LHR-JFK...A332.
DL2: LHR-JFK...A332.
DL3: LHR-JFK...A332.

Atlanta:
DL 30: ATL-LHR...A332.
DL 32: ATL-LHR...A333.

DL 31: LHR-ATL...A332.
DL 33: LHR-ATL...A333.

Detroit:
DL 16: DTW-LHR...A332.
DL 18: DTW-LHR...B763.

DL 17: LHR-DTW...A332.
DL 19: LHR-DTW...B763.

Minneapolis:
DL 10: MSP-LHR...B763.

DL 11: LHR-MSP...B763.

Philadelphia: No longer operates.
DL 194: PHL-LHR...75W.
DL 195: LHR-PHL...75W.

Seattle: Now operated by VS.
DL 4349: SEA-LHR...B789.
DL 4348: LHR-SEA...B789.

Some notes on seats: I have not discussed extensively, as it has been covered ad nauseam on the forum.

Comfort+ - LINK

764:
The J the configuration is 1-2-1. If traveling with a companion, the two middle seats work well, as they're next to each other. With the window seats, the seat console is between the passenger and the aisle on the odd seats, minimizing being bumped by someone in the aisle. Some people do not like the forward seats (1-3) due to galley noise while others like these seats for their privacy.

For Y seats, row 30 (exit row) has tons of space. Comfort+ are rows 15-18. Row 15 is the bulkhead C+ seat - opinions vary, but the legroom here is not as good as on the 763. Refer to the C+ FAQ for pictures.

763:
The 763s on this route are the modified a/c with lie flat J seats. The rows with C+ on the 76Ws typically used on LHR flights are 16-21.

DL Forum 763 Mod Tracking (lots of info on seats) - LINK

Beginning in spring 2018, many of Delta's B767 flights to London were switched to A330s instead, which is generally thought to be a more comfortable aircraft type, especially in business class.

Want to see London on approach to LHR?
If you want the chance to get a good look at London when landing @ LHR (assuming the weather cooperates), sit on the right side of the a/c. If winds dictate landing patterns over the city, you'll see it from this side. Pics from one of my landings.

Immigration & Baggage Collection @ LHR

The FA's will provide a landing card for those with non EU/EEA passports. If you're staying in the UK, you'll need the address (hotel, residence, etc.) for your landing card. Passport control will request the landing card and your passport.

Upon deplaning, you will head to the UK Border Agency (UKBA) checkpoint if remaining in the UK or follow the purple "flight connections" signage if you have an onward flight from any LHR terminal.

If you are connecting, refer to the Heathrow website for details on other terminals and specific flight connections.

When flying BE, the FA's hand out FastTrack passes, which often speed the process of entering the UK, the immigration queues can take a while.
  • T3: As you enter the immigration hall, the UK/EU desks are immediately to your left, keep going straight. The entry to the non-EU passport queue will be ahead on the left and FastTrack will be directly ahead. Keep an eye on the regular queue because it's often faster than FastTrack (more agents).
  • T4: If looking at the UKBA desks, the FastTrack lane has been moved to the center of the passport control area and is in between the EU and non-EU passport queues. In the absence of a FastTrack card, I try to be prompt in getting to passport control...closer to the front, the better!

**Also, be sure to have a copy of your itinerary with you as border agents sometimes ask for evidence of your planned departure from the UK.

Baggage:
After clearing passport control, pax head downstairs to collect their baggage (T3 or T4). LHR baggage is generally pretty good and the priority tags work most of the time^. There are cash machines, vending machines, and restrooms in the baggage hall.

Upon collecting baggage, pax pass through customs and then enter the arrivals hall. Booked taxi courier drivers are often waiting across from the exit doors.
  • T3: As you exit customs into the arrivals hall, follow the lane around - the ramp to the Underground and Heathrow Connect/Express will be on the left. Hotel bus shuttles (Hoppa bus) and the taxi rank are also to the left and outside.
  • T4: Go to the left for the Heathrow Connect/Express trains and go to the right for Underground trains (The Underground (AKA the Tube) is the cheapest way into London via the Piccadilly Line; Heathrow Connect to Paddington with a few stops in between is in the middle; the Heathrow Express is the most expensive direct service to Paddington). Rental car and limousine desks are to the right. Rental car and hotel shuttle buses (Hotel Hoppa) are outside of the terminal - follow posted signs.


Baggage storage is also available outside of security.
  • T3: Left Luggage is near the WH Smith in the arrivals hall.
  • T4: Exit to the right and it is across from the escalators that go down to the Tube station.
It currently costs 5GBP/item for 0-4 hours, 11GBP/item for 4-24 hours storage, and 5GBP/item for each additional 24 hours.

Lounges:

Arrivals @ LHR T3:

D1, DM, and PM can use the VS Revivals Lounge on the mezzanine level. Unlike with departures lounges, DM and PM are not allowed to bring a guest along to the Revivals Lounge (unless flying in D1/Upper Class).

Departures:

LHR T3: Delta One passengers, DMs, and PMs have access to the VS Clubhouse lounge. DMs and PMs may bring one guest who is traveling on the same flight. A 3rd party lounge (the "No. 1 Traveller" Lounge) is offered to GM traveling in economy or Premium Economy.


NOTE: Although the dl.com Sky Club Locations page states that Sky Club members get access to the SkyTeam lounge at LHR, I've had agents at the desk there tell me that my SC card does not matter and my ST Elite+ status is what gets me access unless flying in J.
FT Discussion:
Paid SC Member Denied Access to LHR Sky Team Lounge

Check in and security at LHR T4 (AF, KL, and other SkyTeam partners):
Check in for SkyPriority and J pax is at the desks used for SkyTeam pax.

As far as time for check in, Delta Check In Time Requirements. On that note, I have family (Medallions) who have checked in (with checked baggage) right at 60 minutes before the flight and made it through security and to the plane with a few minutes to spare.

FastTrack for the security checkpoint - The FT lane is to the left if looking at the main security queuing point. Pax flying in J can use FT. I have been able to use FT when flying in Y by showing my DM card. Not sure if it is the policy, but I last used it on March 2013 with no issue. Others have also reported success using the FT lane by showing their credentials.

NOTE: Increased security measures at LHR security checkpoints are creating delays - Email I received from DL LINK

If flying AF or KL from LHR, the latest check in time changes effective 1 Feb 2012: Changes to Latest Check-in Time at LHR on AF/KL
More discussion on London and the UK:
FT UK & Ireland Forum - LINK
UK Air Passenger Duty

DL paid ground transfer JFK-EWR/LGA on TATL flights - LINK

Delta and Virgin Atlantic (VS) Partnership:
dl.com: VIRGIN ATLANTIC PARTNERSHIP FAQS
FT thread: Delta Virgin Atlantic Partnership

NOTE: At LHR, DL and VS use T3 while other SkyTeam carriers use T4. These terminals are not connected air or landside.

VS Fare Classes:
VS fare classes do not align with DL fare classes. VS fare buckets:
Upper Class - J, C, D, I, Z, G (G is an award & upgrade fare class)
Premium Economy W, S, H, K, P
Economy Y, B, R, L, U, M, E, Q, X, V, N, O

Note that because Virgin Atlantic uses the same G fare class for both award tickets and upgrades, if using miles or GUCs to upgrade a Virgin Atlantic flight, it will be rebooked in G and may thus show up to Delta as ineligible for mileage earning with SkyMiles. This is incorrect, as upgraded tickets should earn miles based on the original coach ticket -- so if upgrading Virgin Atlantic flights, pay close attention to your SkyMiles earning and be ready to follow up with Delta to get the miles credited correctly.

dl.com - earning miles on VS (VS is a Tier 1 partner.): LINK

Medallion Benefits flying on VS (DM, PM, GM):
- Priority Check-In
- Priority Baggage Handling
- Priority Security
- Priority Boarding
- Baggage fee waiver for one additional piece up to 23kg (~50lbs)
- VS Clubhouse access with a same-day TATL flight on DL or VS (GMs: only at BOS/EWR/IAD/JFK/LAX/SFO, not LGW/LHR; PM have access at LGW, but not LHR unless in J; DM have access at LGW and LHR)

NOTE: VS J pax (and presumably Medallions) are now eligible for Fast Track security for connections, departures, and arrivals at LHR T3: LINK.

Clubhouse (Lounge) Access:

DL/VS J passengers get access to VS Clubhouse lounges at LGW/LHR and BOS/EWR/IAD/JFK/LAX/SFO with a same-day TATL flight on either DL or VS.

GM in W or Y have access to the BOS/EWR/IAD/JFK/LAX/SFO lounges but not LGW/LHR.

DM or PM in W or Y may use the LGW and LHR Clubhouse lounges as well as BOS/EWR/IAD/JFK/LAX/SFO, and may bring 1 guest traveling on the same flight with them.

DM/PM/GM in W or Y at LHR T3 have access to "No. 1 Traveller" lounge instead of, (for DMs in addition to), the VS Clubhouse.

LHR T3:
al330729's pics from the VS Clubhouse at LHR T3 - LINK

JFK:
As a DM flying JFK-LHR, I was able to use the VS Clubhouse at JFK. For pics, please see:
- Lounge - LINK
- Food - LINK
- Showers/Spa - LINK

VS Revivals (Arrivals) Lounge at LHR T3:
alee0729 had no issues accessing the VS Revivals Lounge following a DL arrival into T3. Shower pic - LINK

On Dec. 21, 2013, I stopped by the Revivals Lounge to get clarification on access for DL Medallion members. Per the agent, only pax flying Upper Class (Business) can currently access the lounge due to space issues; DL Medallion status does not = access. This may change once some DL flights start using T3 in Spring 2014.

Upgrading on VS-Operated Flights:
Virgin Atlantic Code Share Flight Questions
Using SM to Upgrade on VS

Access to Extra Leg Room Seats / Exit Rows on VS-operated Flights:
Possible Improvements to the DL-VS Relationship
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FAQ: Flying to London on DL

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Old Jul 27, 2014, 12:31 pm
  #1036  
A4K
 
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Originally Posted by sperkins921
In this case, I am leaving on a carrier that *is* leaving from E.

I have club/lounge access (paid) through DL and UA whose lounges are in B, I believe?

I asked this over at the appropriate carrier thread (in this case BA) but no answer as no one there had been in that situation. I asked here, because I noticed someone had knowledge of BOS terminals and such.

I wasn't asking about Virgin Clubhouses though, I think the person above me kind of was and I threadjacked. Sorry bout that.
You cannot connect airside between B or A and E. The process for doing this wouldnt be worth it for crappy DL/UA lounges unless you had many hours to spare.
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Old Jul 27, 2014, 12:35 pm
  #1037  
 
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Originally Posted by A4K
You cannot connect airside between B or A and E. The process for doing this wouldnt be worth it for crappy DL/UA lounges unless you had many hours to spare.
That's what I was afraid of

This particular flight will get me status so that I would have oneworld lounge access; but it won't be until my arrival back in BOS.

I will likely be at the airport about 3-4 hours early, and was hoping that there was airside connection where I could move between B/A and E to at least use the lounges there.

Thanks for the quick response!!
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Old Jul 27, 2014, 12:42 pm
  #1038  
 
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Originally Posted by A4K
Not sure when your flight is (this could always change), but as of right now your DTW flight will arrive T4, so you can easily transfer there to AF and would have lounge access because you would be STE traveling interntional (LHR-CDG).

On the return to BOS you will depart from T3, and should be granted Clubhouse access at T3.
Thanks! For some reason I thought all of Delta's flights to LHR had transferred to T3.

I have never had a problem getting ST lounge access and I have pulled this stunt with two tickets several times (it's a heck of a lot easier to get cheap BE seats to LHR then CDG LOL!) Granted they have changed all the rules, but I am just going to assume that my international boarding pass and Skymiles card will work, if not I will survive but a shower would be nice

Tried to change my return to BE, but the only options are on VS and I have NEVER actually been able to ticket what shows in VS. Will try again later, but if not I am fine with the Economy seat, it's not like I sleep much going home. The BE going over is the biggie for me.
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Old Jul 27, 2014, 3:14 pm
  #1039  
 
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Dl 10 atl - lhr

Flying Tuesday evening aboard DL 10 ATL-LHR and wondering if anyone has recently taken this flight in BE. How was the flight, service, etc

Returning home August 14th DL 29 CDG-ATL.
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Old Jul 27, 2014, 9:23 pm
  #1040  
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Originally Posted by Lane412000
Flying Tuesday evening aboard DL 10 ATL-LHR and wondering if anyone has recently taken this flight in BE. How was the flight, service, etc

Returning home August 14th DL 29 CDG-ATL.
IME, the ATL-LHR crews are pretty good. Should be normal BE service - dinner about 1.5-2h after take off, breakfast before landing.

I recommend the "A" side seats since the sun comes up early.
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Old Jul 28, 2014, 5:35 am
  #1041  
 
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rwoman....thanks for the response, very much appreciated
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Old Jul 30, 2014, 6:55 am
  #1042  
stc
 
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Originally Posted by sperkins921
In this case, I am leaving on a carrier that *is* leaving from E.

I have club/lounge access (paid) through DL and UA whose lounges are in B, I believe?

I asked this over at the appropriate carrier thread (in this case BA) but no answer as no one there had been in that situation. I asked here, because I noticed someone had knowledge of BOS terminals and such.

I wasn't asking about Virgin Clubhouses though, I think the person above me kind of was and I threadjacked. Sorry bout that.
BA has a lounge in E. If BA would give you lounge access (because of status or class of service flown) that is the only real way to get lounge access in your case. In the past, people have bought tickets for other airlines, checked in online, gone through security to get lounge access, and then called the airline to say they weren't taking the flight after all. I DO NOT RECOMMEND THAT.
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Old Jul 30, 2014, 7:25 am
  #1043  
 
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Originally Posted by stc
BA has a lounge in E. If BA would give you lounge access (because of status or class of service flown) that is the only real way to get lounge access in your case. In the past, people have bought tickets for other airlines, checked in online, gone through security to get lounge access, and then called the airline to say they weren't taking the flight after all. I DO NOT RECOMMEND THAT.
OMG that's a lot of work just for lounge access. lol

In my case, I have paid access to DL lounges through my CC; and same with United. I don't currently have status with either anymore. In fact, this trip (although planned before) is part of an AA status challenge. I'm not sure if BA would match or not. It didn't even cross my mind to ask because I had seen other threads talking about difficulty these days getting status matched.

I think I will try that. Otherwise, I guess I will be early and sitting in front of the gate like everyone else
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Old Jul 30, 2014, 10:16 am
  #1044  
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Originally Posted by sperkins921
OMG that's a lot of work just for lounge access. lol

In my case, I have paid access to DL lounges through my CC; and same with United. I don't currently have status with either anymore. In fact, this trip (although planned before) is part of an AA status challenge. I'm not sure if BA would match or not. It didn't even cross my mind to ask because I had seen other threads talking about difficulty these days getting status matched.

I think I will try that. Otherwise, I guess I will be early and sitting in front of the gate like everyone else
Be careful re: paid access to DL lounge (Skyclub). The lounge at T4 is a Skyteam lounge so do verify your eligibility with CC provider.
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Old Jul 30, 2014, 10:32 am
  #1045  
 
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Originally Posted by tentseller
Be careful re: paid access to DL lounge (Skyclub). The lounge at T4 is a Skyteam lounge so do verify your eligibility with CC provider.
Oh, good tip. By the return, my status with OW (saph) will have kicked in; so *hopefully* I will be able to use a lounge in T5. If not, there's always the paid No 1 lounge. BOS has no such lounges sadly. I wish they did- it would solve these conundrums.

I would be flying DL if they had had award availability that I wouldn't have to drive 2.5 hours to get to
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Old Jul 30, 2014, 10:50 am
  #1046  
 
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LAX flights to/from T3 or T4?

It's not until October, but has anybody seen any word of which terminal the new LAX flights will use?

I am torn: I will be traveling with a non-status friend. If T4 I can get him into the SkyTeam Lounge. If T3 I'd really like to see the Clubhouse but I'd be leaving him outside (as I take it no guests at the Clubhouse).
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Old Jul 30, 2014, 12:32 pm
  #1047  
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Originally Posted by TheMadBrewer
It's not until October, but has anybody seen any word of which terminal the new LAX flights will use?

I am torn: I will be traveling with a non-status friend. If T4 I can get him into the SkyTeam Lounge. If T3 I'd really like to see the Clubhouse but I'd be leaving him outside (as I take it no guests at the Clubhouse).
Last I saw, DL will use T4 and VS will use T3.

However, as a DM, I had no issue taking a guest into the VS CH in T3.

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Old Jul 30, 2014, 1:12 pm
  #1048  
 
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Originally Posted by TheMadBrewer
It's not until October, but has anybody seen any word of which terminal the new LAX flights will use?
According to the AF website, both DL and VS will use T3 for LHR-LAX. See post below from PDXNRTLHR:

Originally Posted by PDXNRTLHR
I thought I had seen this morning that Delta is moving it's ATL flights to Terminal 3, but now I can't find the quote to post here.

ETA: Found--though it's from the AF website, so I'm not 100% sure it's accurate:

Delta relocates some of its flights from Heathrow Terminal 4 to Heathrow Terminal 3
Since 2nd April 2014, Delta Air Lines moved its arrival and departure terminal from Terminal 4 to Terminal 3 at London Heathrow Airport. Therefore passengers travelling on codeshare flights with Air France KLM partner Delta will now need to travel to Terminal 3 for flights to New York-JFK, Boston and Seattle.

Starting 26 Oct 14, Delta Air Lines will begin operating one daily flight between London Heathrow and Los Angeles, this new flight will depart from Terminal 3.

Starting 26 Oct 14, Delta Air Lines will also operated its two daily flights between London Heathow and Altanta from Terminal 3.



Originally Posted by TheMadBrewer
I am torn: I will be traveling with a non-status friend. If T4 I can get him into the SkyTeam Lounge. If T3 I'd really like to see the Clubhouse but I'd be leaving him outside (as I take it no guests at the Clubhouse).
DMs and PMs can bring one guest to VS Clubhouses. See http://www.delta.com/content/www/en_...use+lounges%3f
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Old Aug 7, 2014, 1:45 pm
  #1049  
 
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I read a few pages but still have a question. I'm DM with Skyclub membership flying JFK->LHR in Y. Do I have access to the Yotel? If not, I imagine I can just buy access, right? I have a meeting 2.5 hours after landing and need to take a shower before going.

Thanks!
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Old Aug 7, 2014, 2:39 pm
  #1050  
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Originally Posted by eternalX
I read a few pages but still have a question. I'm DM with Skyclub membership flying JFK->LHR in Y. Do I have access to the Yotel? If not, I imagine I can just buy access, right? I have a meeting 2.5 hours after landing and need to take a shower before going.

Thanks!
With the third party lounge access changes, I'm not sure how Yotel access has been affected. It can be booked in a minimum 4 hour block in advance.
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