Can't change my seat selection on KLM
Jan 4, 2011, 7:11 pm
#1
Original Poster
Join Date: Jun 2007
Location: NYC
Programs: DL Plat, SPG Gold, Marriott Gold, Hilton Gold
Posts: 229
Can't change my seat selection on KLM
I have travel booked from US to Europe and back on Delta through KLM metal, both are 777s. I want to change my seating to windows, and I see several are open, but neither the Delta or KLM website will let me. I don't have no idea why not. Would appreciate any help/thoughts - I really want to grab a window before they are all taken. Thanks in advance.
Jan 4, 2011, 8:29 pm
#3
Original Poster
Join Date: Jun 2007
Location: NYC
Programs: DL Plat, SPG Gold, Marriott Gold, Hilton Gold
Posts: 229
Just called and got it resolved. Really weird - turns out I needed a different Record Locator number. The record locator I had plus my last name was able to get me to my itinerary on klm.com with seat map, but I was told "technical error" everytime I tried to make a change. Called up KLM CS (ended up being a DL person who services KLM North America), and he got nothing with my record locator. Finally, with my eticket #, he got to a different record locator. Whatever, in the end, I got my seats 