Carnival's Great Vacation Guarantee
Aug 31, 2014, 4:29 am
#1
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Original Poster
Join Date: Mar 2005
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Carnival's Great Vacation Guarantee
http://www.carnival.com/about-carniv...guarantee.aspx
We'd appreciate first hand accounts from folks who've invoked this promise in the last 90 days.
If you don't want to opine publicly, please contact me via PM.
We'd appreciate first hand accounts from folks who've invoked this promise in the last 90 days.
If you don't want to opine publicly, please contact me via PM.
Sep 7, 2014, 10:01 pm
#2
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It must have been a pretty terrible experience to decide within 24 hours of departure that you wanted to get off and go home.
Sep 7, 2014, 10:50 pm
#3
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Join Date: Jun 2006
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Posts: 31,797
If you decide spending them on a Carnival cruise isn’t for you
3–8 day Carnival vacation you take to The Bahamas, the Caribbean, the Mexican Riviera, Canada/New England or Alaska
Will I incur 'Jones Act' fees if I disembark in a US port? Carnival will take responsibility for any such penalty incurred.
Will I incur 'Jones Act' fees if I disembark in a US port? Carnival will take responsibility for any such penalty incurred.
Sep 7, 2014, 11:12 pm
#4
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Aug 27, 2015, 12:43 pm
#5
Join Date: Aug 2015
Posts: 1
Carnival will never honor the "great vacation guarantee" it is the biggest scam going . Touted as the greatest thing to ever hit the cruise industry until you invoke it.
First off I am a Platinum member of Carnivals VIFP club or WAS and have 100 days sailing and 14 cruises. Until 2 days ago I was Hooked on Carnival and actually HAD 2 future cruises booked which are now being cancelled.
We just got back from the worst experience ever on the Carnival Elation for a 5 day cruise leaving 8/17/2015 and return on 8/22?15 . Within minutes of boarding the boat I had an issue requiring me to Go to the guest services desk and deal with the deck officers. I am a Platinum guest and have expedited lines that I can use and took advantage of but this only hastened the impending rudeness of Barbara Plenca the Guest Service manager of the boat.
With 1.5 hours before the sailing of the Elation it was made quite clear to me that this boat was quite different from anything I had experienced before and the level of contempt that this crew has for its passengers knows no bounds. I immediately invoked the " great vacation guarantee" which if taken literally describes no questions asked no refusal for any reason peace of mind ....ABSOLUTE ***..... I was immediately and summarily denied and was told that I did not qualify ..
********************************
Passengers may invoke the guarantee for any reason. If the problem is something guest services can fix, it will offer to do so. But if passengers don't want a fix, don't believe their expectations are being met or just don't think Carnival is the right fit for them, Berra said the line will honor the guarantee, no questions asked, get them home from the first port of call and provide the 110 percent refund. If the return home violates the Jones Act, which prevents cruise passengers from traveling between two U.S. ports without also stopping at a foreign port, Carnival will absorb any penalties that may be incurred******************************
Dont believe any of the above statement from Berra it is HORSE @#$% . Carnival is scamming cruisers , has no intention of ever living up to this guarantee and should be sued over this.
The internet ( Cruise critic) describes how wonderful this guarantee is and that it has only been invoked 45 time over the last 15 years out of the 3 million passengers they have carried. Absolute *** again they only record a token few of the thousands of people that have invoked this worthless guarantee but never tell you how many claims they just deny.
Carnival Elation and Barbara Plenca are a disgrace to the cruising industry and should be removed
Mark Deniger 4R2RC8 M204 case number SISC-SB-08172015-7
First off I am a Platinum member of Carnivals VIFP club or WAS and have 100 days sailing and 14 cruises. Until 2 days ago I was Hooked on Carnival and actually HAD 2 future cruises booked which are now being cancelled.
We just got back from the worst experience ever on the Carnival Elation for a 5 day cruise leaving 8/17/2015 and return on 8/22?15 . Within minutes of boarding the boat I had an issue requiring me to Go to the guest services desk and deal with the deck officers. I am a Platinum guest and have expedited lines that I can use and took advantage of but this only hastened the impending rudeness of Barbara Plenca the Guest Service manager of the boat.
With 1.5 hours before the sailing of the Elation it was made quite clear to me that this boat was quite different from anything I had experienced before and the level of contempt that this crew has for its passengers knows no bounds. I immediately invoked the " great vacation guarantee" which if taken literally describes no questions asked no refusal for any reason peace of mind ....ABSOLUTE ***..... I was immediately and summarily denied and was told that I did not qualify ..
********************************
Passengers may invoke the guarantee for any reason. If the problem is something guest services can fix, it will offer to do so. But if passengers don't want a fix, don't believe their expectations are being met or just don't think Carnival is the right fit for them, Berra said the line will honor the guarantee, no questions asked, get them home from the first port of call and provide the 110 percent refund. If the return home violates the Jones Act, which prevents cruise passengers from traveling between two U.S. ports without also stopping at a foreign port, Carnival will absorb any penalties that may be incurred******************************
Dont believe any of the above statement from Berra it is HORSE @#$% . Carnival is scamming cruisers , has no intention of ever living up to this guarantee and should be sued over this.
The internet ( Cruise critic) describes how wonderful this guarantee is and that it has only been invoked 45 time over the last 15 years out of the 3 million passengers they have carried. Absolute *** again they only record a token few of the thousands of people that have invoked this worthless guarantee but never tell you how many claims they just deny.
Carnival Elation and Barbara Plenca are a disgrace to the cruising industry and should be removed
Mark Deniger 4R2RC8 M204 case number SISC-SB-08172015-7