Confirmed Seat, but Check In At Gate on BP?
Apr 22, 2009, 2:17 pm
#1
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Join Date: May 2004
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Confirmed Seat, but Check In At Gate on BP?
I was booked on an itinerary today that was jeopardized by a ground stop in EWR, so when the delay was announced, I asked to be rebooked for tomorrow.
In rebooking, I asked the GA to make sure that I checked in and added to the Upgrade Standby List. He handed me boarding passes, but couldn't confirm that I was on the upgrade list for the 2nd leg of my flight (the first leg is on a Q400). Checking via my Blackberry, I could easily see that I was not. Rather than taking up more of his time (there were a number of impatient people behind me), I told him that I'd call Continental and see if I could get on the list.
I did this during my drive home from the airport, asking them to see if there was a way to make sure I was on the list. However, the CSR noted that I had been rebooked into fare class Y, and offered to upgrade me on the spot due to my amazing CO Silver status, which I gleefully accepted
When I got home, I went to the CO web site and reprinted my boarding passes. The boarding pass for the upgraded segment shows my seat assignment, but right next to it is printed CHECK IN AT GATE. I've never seen that on a CO BP before, and another call to CO makes it appear as though both of the CSRs I spoke with haven't either.
Will the gate agent at my home airport be able to check me in for the 2nd leg of my trip tomorrow? I'm concerned that any delays in getting to my connecting flight would result in my coveted F seat being given away . . .
Thanks.
In rebooking, I asked the GA to make sure that I checked in and added to the Upgrade Standby List. He handed me boarding passes, but couldn't confirm that I was on the upgrade list for the 2nd leg of my flight (the first leg is on a Q400). Checking via my Blackberry, I could easily see that I was not. Rather than taking up more of his time (there were a number of impatient people behind me), I told him that I'd call Continental and see if I could get on the list.
I did this during my drive home from the airport, asking them to see if there was a way to make sure I was on the list. However, the CSR noted that I had been rebooked into fare class Y, and offered to upgrade me on the spot due to my amazing CO Silver status, which I gleefully accepted
When I got home, I went to the CO web site and reprinted my boarding passes. The boarding pass for the upgraded segment shows my seat assignment, but right next to it is printed CHECK IN AT GATE. I've never seen that on a CO BP before, and another call to CO makes it appear as though both of the CSRs I spoke with haven't either.
Will the gate agent at my home airport be able to check me in for the 2nd leg of my trip tomorrow? I'm concerned that any delays in getting to my connecting flight would result in my coveted F seat being given away . . .
Thanks.
Apr 22, 2009, 2:19 pm
#2
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Is it an international itinerary?
Apr 22, 2009, 2:26 pm
#3
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Apr 22, 2009, 2:30 pm
#4
Join Date: Oct 2008
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This usually means that your flight is oversold and you have to go to the agent at the gate to get a seat assignment when one becomes available.
Apr 22, 2009, 2:35 pm
#5
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Can you share your flight number? I'm guessing your date of travel is 4/23?
Apr 22, 2009, 2:47 pm
#6
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Yes, 4/23, CO728.
The CSRs I spoke with claimed that, although I was checked in for my first segment, I was not for my second. That's why I have both a seat assignment and a notification to check in at the gate.
The boarding pass for my first leg is 100% normal.
The CSRs I spoke with claimed that, although I was checked in for my first segment, I was not for my second. That's why I have both a seat assignment and a notification to check in at the gate.
The boarding pass for my first leg is 100% normal.
Apr 22, 2009, 3:01 pm
#7
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pda site shows economy as full, but they are still selling economy tickets. I guess they are expecting alot of no shows. You might be able to score a bump voucher if you want.
Apr 22, 2009, 3:14 pm
#8
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Apr 22, 2009, 5:38 pm
#9
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Apr 23, 2009, 4:57 am
#10
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So, does anyone know whether the gate agent at my home airport will be able to check me in for the 2nd leg of my flight, or am I going to have to take my chances when I get to EWR? It looks like it will be windy at EWR today, so I'm not sure I'll have much connection time.
Apr 23, 2009, 7:11 am
#11
Join Date: Jun 2002
Location: EWR
Posts: 318
Rebooked in Y???
Did you actually have a Y fare or did the agent that rebooked you just rebook in Y? If you didn't really pay a Y fare that could be the cause of your problem.
Apr 23, 2009, 9:23 pm
#12
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A followup:
No, I did not originally have a Y fare, but was rebooked in Y. However, at least 4 CO agents (telephone CSRs and GAs) looked at the PNR, and none noticed any problems. This morning, the GA at my home airport called the CO help desk and resolved the check-in issue. Good thing too . . . my originating flight sat in the hold area for 50 minutes after pushback due to volume into EWR.
Who am I to argue with 4 CO agents?
No, I did not originally have a Y fare, but was rebooked in Y. However, at least 4 CO agents (telephone CSRs and GAs) looked at the PNR, and none noticed any problems. This morning, the GA at my home airport called the CO help desk and resolved the check-in issue. Good thing too . . . my originating flight sat in the hold area for 50 minutes after pushback due to volume into EWR.
Who am I to argue with 4 CO agents?
Apr 23, 2009, 11:58 pm
#13
Join Date: Jul 2007
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A followup:
No, I did not originally have a Y fare, but was rebooked in Y. However, at least 4 CO agents (telephone CSRs and GAs) looked at the PNR, and none noticed any problems. This morning, the GA at my home airport called the CO help desk and resolved the check-in issue. Good thing too . . . my originating flight sat in the hold area for 50 minutes after pushback due to volume into EWR.
Who am I to argue with 4 CO agents?
No, I did not originally have a Y fare, but was rebooked in Y. However, at least 4 CO agents (telephone CSRs and GAs) looked at the PNR, and none noticed any problems. This morning, the GA at my home airport called the CO help desk and resolved the check-in issue. Good thing too . . . my originating flight sat in the hold area for 50 minutes after pushback due to volume into EWR.
Who am I to argue with 4 CO agents?