4/19 Discover America Promo Results Post
Apr 23, 2011, 6:24 pm
#61
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
Got my points, even with the last number of my user ID truncated. I'm seriously impressed. No effort required on my part at all.
It's funny how IT problems can allow a company to showcase their customer service (or allow their CS to exacerbate the problem!) We've seen this time and time again from Hyatt -- they can't build a website to save themselves, but they sure know how to take care of their elites. And Choice is showing the same kind of commitment to service.
Great job guys. Choice usually isn't on my radar for stays, but I might just have to send some business their way just based upon how they've handled this. ^
It's funny how IT problems can allow a company to showcase their customer service (or allow their CS to exacerbate the problem!) We've seen this time and time again from Hyatt -- they can't build a website to save themselves, but they sure know how to take care of their elites. And Choice is showing the same kind of commitment to service.
Great job guys. Choice usually isn't on my radar for stays, but I might just have to send some business their way just based upon how they've handled this. ^
Apr 27, 2011, 1:34 pm
#62
Join Date: Aug 2010
Location: ORF
Programs: Amex Plat, AA, BA Silver, Marriott Plat, Choice Gold, HHonors Gold, IHG Diamond
Posts: 3,749
I had received a voicemail last Friday from Choice letting me know I needed to contact them to arrange to have the points deposited in my account. Because of my schedule, I didn't return that call until about 11 a.m. this morning. The points were posted by 3:30 p.m.
I am very impressed by Choice's response to the computer glitch. This is a very good way to build customer satisfaction.
I am very impressed by Choice's response to the computer glitch. This is a very good way to build customer satisfaction.