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Old Dec 30, 10, 9:35 am   #1
 
Join Date: Sep 2010
Location: Georgia
Programs: Delta Gold, Marriott Platinum, Amex Delta Reserve + Platinum MR. Y, I book.
Posts: 158
Choice Points brought back from the dead ?

Anyone here had any luck re-activating points that you let expire. ?
I foolishly let 40K points expire on my Choice Card ... and NOW I feel the pain.
I've written customer svc - but received no response as yet.
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Old Dec 30, 10, 3:59 pm   #2
 
Join Date: Sep 2010
Location: Georgia
Programs: Delta Gold, Marriott Platinum, Amex Delta Reserve + Platinum MR. Y, I book.
Posts: 158
you can't always get what you want ...

I got my answer - thought I'd share for the next schmuck that wonders.

Quote:
Thank you for your email Donny,

I checked your records, and confirmed that you had 38317 points expired on December 31st. 2009. This is in accordance with the rules that state, Choice Privileges points expire on December 31st of the year that occurs two years after the points are initially earned. That gives you at least two years of opportunity to redeem them for free nights and other rewards.

Be sure to monitor your account closely in the future for points that are scheduled to expire at the end of each year. Point expiration information can be found on your quarterly statement. You can also get your account information at any time by accessing your account on line at www.choiceprivileges.com.

Thank you for your inquiry. I appreciate your membership with Choice Privileges. I look forward to hearing from you should you need any further assistance.

Sarah R
Email Resolution Desk
Of course, my preference is the way Delta handles it. If you are absent minded enough to let points expire that you 'earned' - then we'll give you an opportunity to pay to have them restored. Just a small token to remind you that it costs us money to maintain these electronic records. I'd pay a smidgen.
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Old Jan 2, 11, 12:45 am   #3
 
Join Date: Mar 2009
Location: DLH/MSP
Posts: 131
Ahh, I feel your pain. It might be worth poking a bit to say how the reinstatement of said point might spur more Choice reservations for you in the coming year.
enginero is offline   Reply With Quote
Old Jan 4, 11, 4:14 am   #4
 
Join Date: Sep 2010
Location: Georgia
Programs: Delta Gold, Marriott Platinum, Amex Delta Reserve + Platinum MR. Y, I book.
Posts: 158
I complain once. Then I walk.
Same way with food and airline.
If I feel justified that I am right - and I still feel wronged ... I walk.

With the response from customer service being absolutely legal within their rules ... but absolutely anti keep-the-customer in their response ...

I'll walk. I'm plat with Marriott and have generally been treated very well ... even when I've been wrong

I have the Choice Visa ... now, what do I do with that!
runCMD is offline   Reply With Quote
Old Jan 4, 11, 2:54 pm   #5
 
Join Date: Sep 2005
Location: Columbia, SC, USA
Programs: SPG Plat, US Silver, DL Coal, HH Gold, Vail Epic
Posts: 9,090
Quote:
Originally Posted by runCMD View Post
I have the Choice Visa ... now, what do I do with that!
Cut it in two and mail half of it to their director of customer service with an explanation of your opinion of their policies.
sc flier is offline   Reply With Quote
Old Jan 5, 11, 4:06 am   #6
 
Join Date: Sep 2010
Location: Georgia
Programs: Delta Gold, Marriott Platinum, Amex Delta Reserve + Platinum MR. Y, I book.
Posts: 158
Quote:
Originally Posted by sc flier View Post
Cut it in two and mail half of it to their director of customer service with an explanation of your opinion of their policies.
lol, Thats a great way to start the year.

out with the old
in with the new
out with the dis-loyal
in with the true.
runCMD is offline   Reply With Quote
Old Mar 6, 11, 10:40 am   #7
 
Join Date: Jan 2002
Location: Seattle WA USA
Posts: 123
FWIW, I just realized that Ms DaveH had 135K points expire on Dec 31 2009. Naturally, no email, letter, or any other warnings.

Thanks for comfirming my intution that there's nothing to be done.
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