BSBD

They have the ability to be a complainant in a criminal proceeding, just like any civilian or civilian agency. If they choose not to do that when there is clear evidence of criminal wrongdoing by their employees, they are tacitly approving the criminal behavior.

Boggie Dog

But there was a government employee witness that saw the crime.

TSA can present a complaint to the federal prosecutor. TSA screeners being a government employee and working in an area controlled by the government should be subject to federal laws while on the job.

With that said, TSA didn't even push for legal charges with the local prosecutors. Seems that TSA could have made a legal complaint to the police.

Blueskyheaven

people never taught about manners, morality, courtesy and respect! You can be in manner and respectful to others while doing your job but CBP and TSA people careless.

Blueskyheaven

Agree!

petaluma1

This is something that the TSA "training academy" will never be able to correct.

cestmoi123

Sure it could. You don't see Disney employees treating guests this way, even when they're doing bag checks at park entrances.

chollie

That's because there are rules and there are consequences for not following the rules.

I suppose Neffenger thinks talking instead of barking and eliminating groin chops would distract from the mission.

People might forget for a moment that they are at a US checkpoint and not somewhere else in the world.

petaluma1

Disney draws from a totally different demographic than does TSA.

cestmoi123

I doubt that the educational and skill background of TSA staffers and gate clerks/line minders at Disney are that dramatically different.

Boggie Dog

I don't think so. Many of those people at Disney parks arrived by airplane.
And aren't air travelers pretty much just a cross section of the population?

The difference is that people want to get in the Disney park and the Disney security people do what they do with a smile and do it with a minimum of bother.

I think TSA could well use some training by the Disney folks. Certainly wouldn't hurt anything.

petaluma1

I meant as employees, not visitors, Boggie Dog.

Boggie Dog

I would agree that Disney employees, for the most part, are likely to be of a higher caliber when compared to TSA employees.

dimramon

It would have worked with precheck, but not if the OP didn't have it.
I got the following message from DL last week, both emails and text:

"Due to an increase in security wait times for TSA screening, passengers departing Seattle, WA (SEA) are encouraged to arrive 2 hours prior to their scheduled departure time for domestic travel and 3 hours for international travel. To expedite the security process, we recommend visiting tsa.gov and applying for TSA recheck."

Security lines were outrageous and supposedly aren't going to get better in the near future...

SDF_Traveler

The line itself was actually short and I kept thinking to myself that things would speed up, which is the big reason I didn't initially leave and exit out. A line of that length at most airports wouldn't take more than 15 minutes at most. After waiting ~20 minutes, I figured I'd wait it out.

As I turned the corner and was able to observe the checkpoint, it was obvious the problem was the TSA "officers" and their "mishandling" of foreign passengers. The TSA was just clueless and they'd get frustrated when a foreign passenger didn't follow "instructions" -- they'd basically stop the line, yell at and try to shame non-english speaking visitors for not understanding their screening procedures.

If I was treated like that as a guest in another country, I'd never return. I've never seen the TSA stoop this low at any other airport when it comes to treatment of foreign visitors.

SDF

chollie

You have the SEA FSD and a multitude of approving TSOs, LTSOs and STSOs to thank for this.

Neffenger doesn't care what the pax experience is like. For some reason (perhaps he has never transited a non-US checkpoint with his eyes open?) he can't seem to grasp that professional, courteous behavior can co-exist with and even enhance security.

Unfortunately, it's been clear for a while now that many TSOs also feel dissatisfied with their leadership. They take it out on the pax - or they leave in high numbers. I don't imagine the current slowdowns are fun for working TSOs at the checkpoint. The economy is improving - I wonder how many good TSOs are going to get fed up with needlessly over-stressed pax and enforced slowdowns and are going to seek other employment - leaving the workforce even worse off.

If the crowds continue to grow, it might even crowd the non-working clusters of TSOs, LTSOs and STSOs hanging around closed unmanned checkpoints. They need their cellphones because they are all following Ask TSA, eager to immediately address any tweets critical of their own airport.

Not.