Troopers

Maybe the RC isn't for you?


Can you expand on your situation? And to what extent, if any, VISA Infinite is assisting?

lotrbfme

I had a problem that 2 EXP on AA were flying toguether with 2 non elite, they had to split the ticket in 2 record locators to be able to apply upgrades 1 EXP and 1 non elite x 2. It took about 1 hour on the phone until concierge were able to communicate with "visa infinite air travel special department".

MD/DC Flyer

Sure -

My direct flight that was booked as AA code share on AS - is no longer as AA eliminated the code share on the route (the flight is still there of course, just not as a code share).

All I want is to either be put back on the direct flight or cancel the ticket.

But then AA would not touch the ticket as it is a travel agent ticket.

CheapAir.com phone agents only work around limited hours. Once you get to them they are useless
- We have to talk with AA
- When will you do that?
- I don't know
- Can you put me on the direct flight?
- I don't know
- Can you cancel the ticket?
- I don't know, we'll call you back when we'll talk to AA
- And you have no idea when that would be?
- No

So not I'm waiting for a call back. Had it was done with the airline, or with a better agency all would have been resolved on the first call.

So far no assistance from Visa - I have not tried to get them involved yet, but did send a complaint to Chase.

MD/DC Flyer

Future booking - the trip had not started yet. It would have been much easier once it had started - because I would be dealing directly with the airline, instead of having to go through the incompetence of the travel agency.

donotblink

I wonder what would happen if you disputed the charge, and booked new tickets on your own.

mia

I think you would encounter a strong presumption that a transaction submitted by an airline is valid, unless you are asserting that you did not authorize the charge (fraud). The issuer knows that airlines are reputable, and you need to work through this type of problem with the airline or travel agency.

donotblink

Wouldn't this be a case of failure to fulfill contract of carriage? To go from being on a non-stop to a connecting flight, should require the option of a refund per the FAA, IIRC.

mia

Not at this point, the airline has simply referred the cardholder back to the travel agency through which the cardholder booked, and the agency needs time to investigate.

patrick.barnes

Good way to get your account closed.

MD/DC Flyer

So the Saga continues -

They did call back and agreed to cancel the ticket and issue a refund.

BUT - the only managed to cancel one of the tickets. As the ticket the discount was applied on is giving them big trouble in refunding it. Of course I know that, but they seems to be clueless about it and just go about trying to refund it the usual day.

Right now - they say one ticket had been refunded (I cannot see it on my account yet), and they are working on the other one.

Very frustrating process.

donotblink

When you say one ticket, are you referring to two passengers on either an outbound or return, or do you mean one passenger round trip?

MD/DC Flyer

As nothing posted yet in my account I can only assume they mean the full ticket (round trip) for one passenger (and it is the one who was charged "full price")

Biggie Fries

Maybe you are right.

Let me try my point again, more positively:

Even if you are someone who is not staying at Ritz-Carltons, the $100 off airfares for two persons is a great benefit that can make the Chase RC Visa well worth having.

MD/DC Flyer

One of the tickets (full price) was refunded.

The other one still in limbo.

Customer service from cheapair.com is true to the company name - poor and not helpful at all.

Chase is washing their hands from the all thing and refuse to intervene at all.

At this stage - as the tickets had been cancelled I am considering disputing the charge and see where that will lead me

donotblink

Did you try calling the Chase Card Services "Executive Line"?