Chase Sapphire Reserve - VISA Infinite Concierge
Mar 30, 2017, 5:16 pm
#46
Join Date: Sep 2007
Posts: 998
I also haven't bought tickets yet. I'm still debating on heading to a show in Seattle in the next month or so, in which case if I can't find a good ticket I'll probably call/email VISA and then maybe a show this fall in Portland...
Apr 28, 2017, 8:03 pm
#47
Join Date: Aug 2013
Location: USA
Programs: IHG/Spire Amb., Hilton/Diamond, SPG/Gold, Marriott/Gold, AA/Plat, Southwest/CP
Posts: 270
I have completely stopped using CSR's concierge, it's just pathetic. I now use AmEx Platinum Concierge and it is far better. One request was being handled really poorly (I asked them to help me find a cool cocktail-tasting date night for my wife; they kept setting deadlines for themselves, then asking for more time, then missing their deadlines, then repeating) until I asked to have a manager review it; one reached out to me shortly thereafter with profuse apologies and posted a $75 goodwill credit to my AmEx account.
Apr 30, 2017, 9:39 am
#48
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
Wow. Just... wow.
I called to try and get reservations at Joe Beef in Montreal. It was showing no reservations on the website so I figured "ok, that's what the concierge is for".
The lady I got said "well, I looked on the website, and they don't have any availability". I asked if there was any extra they could do to try and get a space and she said, I kid you not, "the website requires a login to make a reservation so we can't assist any further".
...?
Seriously?
Neil
I called to try and get reservations at Joe Beef in Montreal. It was showing no reservations on the website so I figured "ok, that's what the concierge is for".
The lady I got said "well, I looked on the website, and they don't have any availability". I asked if there was any extra they could do to try and get a space and she said, I kid you not, "the website requires a login to make a reservation so we can't assist any further".
...?
Seriously?
Neil
Jun 5, 2017, 8:38 am
#49
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
In opposition to the Amex Platinum concierge, those Visa and Mastercard concierges are useless because the card issuers just want to claim having "concierge" as a perk and they outsource the service to a company that does it for several issuers, thus it negatively impacts the "personalized" aspect of the service and there is less accountability and motivation with regards to maximizing cardholder satisfaction.
Also, the mass-marketing of this kind of services negatively affects quality too.
Also, the mass-marketing of this kind of services negatively affects quality too.
Dec 20, 2017, 4:12 pm
#51
Join Date: Sep 2013
Posts: 1
In opposition to the Amex Platinum concierge, those Visa and Mastercard concierges are useless because the card issuers just want to claim having "concierge" as a perk and they outsource the service to a company that does it for several issuers, thus it negatively impacts the "personalized" aspect of the service and there is less accountability and motivation with regards to maximizing cardholder satisfaction.
Also, the mass-marketing of this kind of services negatively affects quality too.
Also, the mass-marketing of this kind of services negatively affects quality too.
Dec 27, 2017, 5:35 pm
#52
Join Date: Jun 2016
Programs: AS MVP Gold, Marriott Lifetime Gold, National Executive Elite
Posts: 247
In the few times using the Infinite Concierge, I haven't been impressed at all. For restaurant reservations, I was read options off of Open Table and tour/day trip opportunities in Mexico were easily found on another site. No special restaurant/travel connections or discounts. Seems like glorified Google searching that takes 24-48 hours to give an answer.
Jan 4, 2018, 12:30 pm
#53
Join Date: Feb 2015
Location: New York
Posts: 230
Just wanted to say same here. I've used the AMEX concierge and they were helpful. The visa concierge are very nice and responsive, but they just don't have the hookup. You can use them as an assistant but not to get into anything exclusive of full
Feb 22, 2018, 5:23 am
#54
Join Date: Feb 2015
Location: New York
Posts: 230
agreed, they won’t get you into certain events or restaurants but if you want a personal assistant to book you stuff and save time, it helps. AmEx also goes the extra mile to find alternatives, visa might find a less attractive alternative