Lousy Cathay Pacific Service
#1
Original Poster
Join Date: Sep 2014
Posts: 1
Lousy Cathay Pacific Service
Hi all,
Guess what? I flew Cathay Pacific back from Hong Kong today and the stewardess did not serve me any food on board the 4 hour flight when every other passengers were served theirs. I have already lodged official complaints with Cathay Pacific, Swire Pacific, the Hong Kong Tourism Board & the HK Consumer Council. Now I am seriously thinking of getting my lawyers to sue Cathay Pacific. Any thoughts, anybody?
Guess what? I flew Cathay Pacific back from Hong Kong today and the stewardess did not serve me any food on board the 4 hour flight when every other passengers were served theirs. I have already lodged official complaints with Cathay Pacific, Swire Pacific, the Hong Kong Tourism Board & the HK Consumer Council. Now I am seriously thinking of getting my lawyers to sue Cathay Pacific. Any thoughts, anybody?
#2
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Join Date: Aug 2007
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Consider involving the UN Security Council, Amnesty International and the International Red Cross, as this is an obvious violation of the Third Geneva Convention. Follow up with the International Criminal Court at the Hague to see if Cathay Pacific staff and executives can be imprisoned and or given the death penalty.
In all seriousness, you're seemingly overreacting because you aren't giving much context other than "I wasn't served a meal". Those are my thoughts- that some explanation and narrative of what happened when meals were passed out and if you tried to address this during the flight (and how the crew responded) might provide some context to your reaction of wanting to sue everyone and complaining to anyone who might listen who is remotely relevant. Otherwise you come off as going nuclear over a pretty mild service failure.
In all seriousness, you're seemingly overreacting because you aren't giving much context other than "I wasn't served a meal". Those are my thoughts- that some explanation and narrative of what happened when meals were passed out and if you tried to address this during the flight (and how the crew responded) might provide some context to your reaction of wanting to sue everyone and complaining to anyone who might listen who is remotely relevant. Otherwise you come off as going nuclear over a pretty mild service failure.
#3
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,238
Please continue this topic in its new home, the Cathay Pacific | Asia Miles forum.
Prospero
Senior Moderator
Prospero
Senior Moderator
#4
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Hi all,
Guess what? I flew Cathay Pacific back from Hong Kong today and the stewardess did not serve me any food on board the 4 hour flight when every other passengers were served theirs. I have already lodged official complaints with Cathay Pacific, Swire Pacific, the Hong Kong Tourism Board & the HK Consumer Council. Now I am seriously thinking of getting my lawyers to sue Cathay Pacific. Any thoughts, anybody?
Guess what? I flew Cathay Pacific back from Hong Kong today and the stewardess did not serve me any food on board the 4 hour flight when every other passengers were served theirs. I have already lodged official complaints with Cathay Pacific, Swire Pacific, the Hong Kong Tourism Board & the HK Consumer Council. Now I am seriously thinking of getting my lawyers to sue Cathay Pacific. Any thoughts, anybody?
Please do us all a favour and fly another carrier next time. I'm sure they'll serve you better.
#7
Join Date: May 2009
Posts: 6,978
#8
Join Date: May 2009
Posts: 6,978
Hi all,
Guess what? I flew Cathay Pacific back from Hong Kong today and the stewardess did not serve me any food on board the 4 hour flight when every other passengers were served theirs. I have already lodged official complaints with Cathay Pacific, Swire Pacific, the Hong Kong Tourism Board & the HK Consumer Council. Now I am seriously thinking of getting my lawyers to sue Cathay Pacific. Any thoughts, anybody?
Guess what? I flew Cathay Pacific back from Hong Kong today and the stewardess did not serve me any food on board the 4 hour flight when every other passengers were served theirs. I have already lodged official complaints with Cathay Pacific, Swire Pacific, the Hong Kong Tourism Board & the HK Consumer Council. Now I am seriously thinking of getting my lawyers to sue Cathay Pacific. Any thoughts, anybody?
Did they look at you and laugh at you and say they will not serve you because they don't like you? Then you may have a case.....
#9
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,713
Hi all,
Guess what? I flew Cathay Pacific back from Hong Kong today and the stewardess did not serve me any food on board the 4 hour flight when every other passengers were served theirs. I have already lodged official complaints with Cathay Pacific, Swire Pacific, the Hong Kong Tourism Board & the HK Consumer Council. Now I am seriously thinking of getting my lawyers to sue Cathay Pacific. Any thoughts, anybody?
Guess what? I flew Cathay Pacific back from Hong Kong today and the stewardess did not serve me any food on board the 4 hour flight when every other passengers were served theirs. I have already lodged official complaints with Cathay Pacific, Swire Pacific, the Hong Kong Tourism Board & the HK Consumer Council. Now I am seriously thinking of getting my lawyers to sue Cathay Pacific. Any thoughts, anybody?
b.) if the answer to "a" is "yes", could you provide details about the flight? Flight #, class you were seated in, more info about why you weren't served (asleep? they flat out rejected you? ran out of food? something else?) and perhaps some other relevant details?
#10
In Memoriam, FlyerTalk Evangelist
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Does Cathay refer to their flight attendants at stewardesses? Sounds like something from the 60s.
Welcome to FlyerTalk :}
#11
Join Date: Nov 2013
Location: San Francisco , CA
Programs: Marco Polo Club; Asia Miles
Posts: 208
Please provide more details..... I have flown with CX and am a Marco Polo member for more than 20 years. I refuse to believe this incident occurring to any CX passenger. You must have missing something.
#13
Join Date: Jan 2011
Location: Some hole
Posts: 2,783
Problem # 1 - You did not state your departure airport and time of departure. I have to assume then 4 hours to and from Hong Kong, you have the following: Jakarta, Denpasar, Surabaya, Seoul/ICN, Sapporo and to a certain extent, Singapore, Kuala Lumpur, Tokyo, Nagoya, Beijing (Can last long as 4 hours or so depending on conditions)
Problem # 2 - You didn't give the folks here a brief on what happened. You just stated in general that you didn't get food. We need to know more mate. Why did you not receive food? Were you asleep, flat out rejected, what?! I doubt time was an issue as it was a 4 hr flight. Even the folks on Taipei and Manila runs get all of their food even upon descent!
Problem # 2 - Did you ask or mention to the cabin crew that you didn't get food? You could just ask you know.
Overall, your thread doesn't say anything. It just states that you didn't get food.
Problem # 2 - You didn't give the folks here a brief on what happened. You just stated in general that you didn't get food. We need to know more mate. Why did you not receive food? Were you asleep, flat out rejected, what?! I doubt time was an issue as it was a 4 hr flight. Even the folks on Taipei and Manila runs get all of their food even upon descent!
Problem # 2 - Did you ask or mention to the cabin crew that you didn't get food? You could just ask you know.
Overall, your thread doesn't say anything. It just states that you didn't get food.
#14
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I have $100 that says that there's more to this story. There are numerous stories about airline atrocities like this in the Account audit / fraud issues - Busted selling miles thread over in the AA forum. Nearly all of them end up the same. Initial claim of war crime type behavior by the airline. Later it comes out that there's much more to the story and it seems that the airline didn't behave so unreasonably after all.