rtwdone4

I know there are an abundant amount of DYKWIA pax on CX, but today I witnessed someone that is just so unreasonable that is not funny.

At the F Class checkin there is a Caucasian travelling on SQ from HKG-SIN and then CX on SIN-HKG.

Firstly he just plonked his handcarry and DEMANDED to get a BP for the CX flight SIN-HKG. No please, may I etc.. Literally he demanded the BP.

The CSO can't issue it from CUPID as the first sector is not travelled on CX and kindly explained it to the pax. He then just blew up at her and the coarse language is just unacceptable (why the F can't I get it. This is BS, your service is shi*e etc... I spent $X with CX blah blah blah).

I know CX service might have slipped durign the past 12 months but if this incident happened on QF/BA/AA I think this idiot would've been escorted out of the airport already.

cxfan1960

I think people can be cited for swearing in the MTR. How about the airport?

That person might have spent $X on CX, but probably has not been flying much. I would expect most frequent flyers know how to behave and be reasonable.

hau cheng

erm what's a DYKWIA ? Like a LOMBARD (lots of money but a real ........)?

christep

Do You Know Who I Am

hau cheng

Ahh. Thanks. Ill bet that sort of thing happens a lot.

KO2546

I would encourage CX to empower its staff (who are mostly polite and helpful) to treat these arses with extreme contempt so that reasonable passengers don't have to share a space with them.

Without leading into another racial discussions, all the DYKWIA incidences similar to the one described here that I have witnessed on CX service all involve Caucasians. Chinese can be rude and manner-less but seldom that brainlessly unreasonable.

Guy Betsy

If that brainless twit is anything he says he is, then he would have enough brainpower to do on line check in and printed his own BP!

CX should have just told him to stuff it and cancel his return reservations outright.

tedhl

I also witnessed quite some of these DYKWIA pax before, and very often during boarding. e.g. a few days ago, while boarding a KA flight in HKG, as usual the F/J/MPO line is much longer than the Y line due to lots of MPO members. Most of us were quietly queuing up for our turn to board and yet there's consistently lots of J pax jumping the queue (because they don't believe the J/F line is that long, I guess) and boarded at the front of the queue. They're not like Chinese people who don't travel often and don't know the rule, they all look like business people who travel often and know the rule very well. And the problem is, instead of guiding them to go to the end of the queue, the gate agent did take their boarding pass and let them board and officially jump the queue. I can't see them being any kind of VIPs or the like, just normal J pax. No one was doing anything to maintain the order of the queue. Very disappointing really.

I was very annoyed and so when I almost got to the gate, I told the few pax who wanted to jump the queue: we're all waiting here, there's a long queue here and you should queue at the end of the queue, etc. Then one of them showed me his boarding pass and said, "business class" (with this DYKWIA attitude). Then I immediately showed him my gold boarding pass and said, "first class" - and I have been in the queue for like 10 minutes or so too. I then also asked the gate supervisor to intervene and make sure no more people jump the queue at the front. Very annoying really for those of us quietly obeying the order of the queue.

I assume business class pax don't have this privilege to bypass all the economy MPO members, right ? because officially it's one line for F/J/MPO, right ? why do the gate agents keep accepting J boarding passes at the front of the line from people not in queue ?

christep

Is the ability to print a usable boarding pass from CX online check-in a new one? I was not aware of it.

hau cheng

That is poor behaviour indeed.

I wonder if the number of people using the F/J/MPO queue is a result of clogging of the Y queue such as people who cant understand boarding calls (when they call by rows) in either English or Cantonese or those with a very liberal interpretation of the 'those travelling with small children' announcement?

These sort of things also depend very much on the airport being flown out of. There are lots of inconsistencies in boarding at times.

tedhl

those in F/J/MPO queue are indeed "eligible" pax - they are either F or J or MPO. the KA staff have done a round of checking before already to make sure everyone in queue are F/J/MPO. but the problem is that pretty much everyone or at least half the plane are F/J/MPO esp on these "commuter" flights. (and you don't even need MPO Silver; MPO Green is already good enough to let you join this line)

the long line was also exactly why the J pax tried to jump the queue - they didn't know the F/J/MPO line is indeed that long, and they thought all of us in line are not "eligible" pax (because many MPO holding red boarding passes) and so they just went straight to the front of the queue to board. they thought they should have the priority, while in fact all of us in line are supposed to have priority which is the same as them.

the airport issue - that's exactly why I don't understand either. I can tolerate this if this happens in some other outports / some less developed cities, but why KA let this happen in HKG.

maybe KA is too afraid of pissing off J pax - I always see non-Diamond J pax queuing up at F check-in counters in PEK, and F lines can get as long as J/Y lines, but whenever I asked the agent whether the pax are Diamond or F, they always said, "but they queued here and came up to the counter, nothing we could do but to serve them" - exact same mentality as those accepting boarding pass at the front of the queue, "we can't piss off the J pax although they are not obeying the rule". I don't mind when the F counter is empty, someone from the front of the J line goes to the F counter. But not when there's people at the F check-in line already and non-Diamond J pax just kept on queueing at the F line as well - this just completely dilutes the F check-in priority. I have also heard people saying publicly, "they don't really care where we queue, why not just queue at this shorter F line".

tfung

I would have loved to see the DYKWIA's ego shrink to nothng after you pulled this off... haha..

rtwdone4

I really think these DYKWIA should have a remark noted in their PNR and/or FFP profile. It is just unacceptable to both the staff and the pax around them. Just wondering how come some people in this world thinks $ can actually buy you everything.

AA_EXP09

Or, even worse, how having a special cc can.

LHR/MEL/Europe FF

hmmm... the thing i always like about KA is that on checking the boarding pass at the end of the queue they will often take you to the front anyway if you hold an F bp! I am surprised they didn't offer that for you?