Offered 186.18 points instead of $9.30 discount
Apr 5, 2015, 8:00 am
#1
Original Poster
Join Date: Jun 2000
Posts: 181
Offered 186.18 points instead of $9.30 discount
I’m a gold member & spent 3 nights in Radisson Kathmandu as a part of a tour. After paid 6,140.42 NPR (~$62 US) for a restaurant bill using a credit card upon checkout, I mentioned about 15% discount which was a part of gold perks (was told at the check-in when I told them of my gold status). I was told that it was too late for charge back on the credit card & instead they’d give me 186.18 extra points. . . $9.30 (15% of $62) x 20 points/$ = 186.18. I thought they were kidding but apparently not. Any thoughts?
Apr 5, 2015, 11:34 am
#2
Join Date: May 2009
Location: DUS
Programs: IC PLAT AMB, clubcarlson Concierge, Le Club Accor Gold
Posts: 368
the hotel can refound the whole ammount (charge back to cc) and than re-issue the new/correct amount one more time
187 points are not a good compensation.
if you purchase points directly from the clubcarlson hp you will have 1000 points for 7 US$
187 points are not a good compensation.
if you purchase points directly from the clubcarlson hp you will have 1000 points for 7 US$
Apr 6, 2015, 5:17 am
#3
Join Date: Aug 2012
Location: LHR
Programs: M&M,HH Gold,Accor Plat.,Priority Club Plat. Ambassador,Club Carlson Gold,Marriott Gold,GHA Plat.
Posts: 1,627
Correct. Alternatively, try to claim via CC official form.
Apr 7, 2015, 1:20 pm
#4
Join Date: Mar 2011
Location: BOS
Programs: BA Gold, AA Platinum, SQ Gold, Marriott Titanium
Posts: 1,582
I’m a gold member & spent 3 nights in Radisson Kathmandu as a part of a tour. After paid 6,140.42 NPR (~$62 US) for a restaurant bill using a credit card upon checkout, I mentioned about 15% discount which was a part of gold perks (was told at the check-in when I told them of my gold status). I was told that it was too late for charge back on the credit card & instead they’d give me 186.18 extra points. . . $9.30 (15% of $62) x 20 points/$ = 186.18. I thought they were kidding but apparently not. Any thoughts?
As a standard practice, I always inform the server about any discounts / coupons I may have even before placing my order. I also leave my Status card / coupons on the table so that they are constantly reminded.
When they come for dessert order, I remind them one last time by saying something like, do you need my card (or coupon) now to be able to apply the discount?