Radisson JFK: booked room with points but got also charged on CC
Nov 28, 2014, 8:24 am
#16
Original Poster
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,100
Dec 10, 2014, 12:51 am
#17
Original Poster
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,100
I'm reporting on the end of the story. After changing the review on Tripadvisor, lowering it to 1 star only, the hotel sent an e-mail about the problem.
The hotel representative made his apologies, said it was a human error and that they would refund the wrong charge and give 20.000 points as compensation for the trouble.
Refund and points were processed in a couple of days.
The hotel representative made his apologies, said it was a human error and that they would refund the wrong charge and give 20.000 points as compensation for the trouble.
Refund and points were processed in a couple of days.
Dec 10, 2014, 5:35 am
#18
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
I'm reporting on the end of the story. After changing the review on Tripadvisor, lowering it to 1 star only, the hotel sent an e-mail about the problem.
The hotel representative made his apologies, said it was a human error and that they would refund the wrong charge and give 20.000 points as compensation for the trouble.
Refund and points were processed in a couple of days.
The hotel representative made his apologies, said it was a human error and that they would refund the wrong charge and give 20.000 points as compensation for the trouble.
Refund and points were processed in a couple of days.
Dec 11, 2014, 12:21 pm
#19
Join Date: Nov 2011
Location: SEA, NYC
Programs: DL PM, Bonvoy Plat, Hertz PC
Posts: 645
Wow, 20k points is pretty generous (already a free night at the lower category properties!). I had the exact same problem back in March with another CC hotel, booked using points and then they charged $100 after checkout. I called the property as soon as I got my credit card statement, had to escalate and speak to the property manager, but did manage to get a refund and 5k points.