Earn 9,000 Points For 3 Day or More Budget Car Rental.
Oct 20, 2014, 12:24 pm
#33
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Oct 20, 2014, 5:03 pm
#34
Suspended
Original Poster
Join Date: Jan 2003
Posts: 8,720
From now on, I am going to avoid using Budget -- at their fastest, they have been 4 weeks, whereas Alamo has been one measly week! -- at least so far!
Oct 21, 2014, 8:40 pm
#35
Join Date: Mar 2010
Location: New York, NY
Programs: The Golden status boy
Posts: 854
Nov 2, 2014, 10:13 pm
#36
Suspended
Original Poster
Join Date: Jan 2003
Posts: 8,720
I had some issues with points posting after the required 6 -8 weeks so I contacted the US center and had them escalate the matter.
As it happened my wife was solicited on a rental that she had just concluded so I sent a nasty letter with the comments for that rental.
For those of you who can't call the US, I am going to post the e-mail addresses of the center that handles the initial claim as well as the one that handles escalation issues.
I would be polite and as fact based as possible with the Rental Confirmation number as well as the Rental Agreement number if you have it.
Today, the missing 9,000 Club Carlson points posted to the account!
Good luck!
As it happened my wife was solicited on a rental that she had just concluded so I sent a nasty letter with the comments for that rental.
For those of you who can't call the US, I am going to post the e-mail addresses of the center that handles the initial claim as well as the one that handles escalation issues.
I would be polite and as fact based as possible with the Rental Confirmation number as well as the Rental Agreement number if you have it.
Date: Fri, 31 Oct 2014 14:48:31 -0400
From: [email protected]
To:
Subject: RE: Budget Escalation Case#
Budget Case:
Reservation:
Rental Agreement:
Dear
Thank you for your continued correspondence in this matter.
After reviewing your account, I am pleased to advise that your Frequent Traveler points have been processed with Carlson Hotel, they have already been notified of your point accrual of 750 base and 8250 bonus. Your points will appear on a future activity statement that will be provided by your frequent traveler program.
Budget takes great pride in providing dependable cars and attentive service at a great price. Your feedback is extremely important because it helps us maintain our high service levels. We appreciate your business and hope you will give us another opportunity to meet your rental needs in the future.
If you need further assistance, please feel free to call Budget Customer Service at 1-866-729-0770, or email us at [email protected]. Your comments and suggestions are always valued and appreciated by Budget.
Sincerely yours,
Avis Budget Group
Customer Service
Escalation Team
avisbudgetgroup
From: [email protected]
To:
Subject: RE: Budget Escalation Case#
Budget Case:
Reservation:
Rental Agreement:
Dear
Thank you for your continued correspondence in this matter.
After reviewing your account, I am pleased to advise that your Frequent Traveler points have been processed with Carlson Hotel, they have already been notified of your point accrual of 750 base and 8250 bonus. Your points will appear on a future activity statement that will be provided by your frequent traveler program.
Budget takes great pride in providing dependable cars and attentive service at a great price. Your feedback is extremely important because it helps us maintain our high service levels. We appreciate your business and hope you will give us another opportunity to meet your rental needs in the future.
If you need further assistance, please feel free to call Budget Customer Service at 1-866-729-0770, or email us at [email protected]. Your comments and suggestions are always valued and appreciated by Budget.
Sincerely yours,
Avis Budget Group
Customer Service
Escalation Team
avisbudgetgroup
Good luck!
Nov 19, 2014, 5:12 am
#37
Suspended
Original Poster
Join Date: Jan 2003
Posts: 8,720
FYI - On 2 separate rentals 5 days apart, Alamo again posted the bonus and standard points within 1 week of drop-off. All things considered, Alamo is a definitely more efficient operation compared to Budget. ^
Dec 5, 2014, 11:08 pm
#39
Join Date: Dec 2002
Location: Gold Country, California
Programs: Hilton Gold, IHG Diamond Ambassador, Hyatt Globalist
Posts: 1,199
Same experience, Las Vegas Alamo, 1500 points/day x 5 and another 1500 = 9,000. Posted in < a week. Plus the rate was the lowest of any I found.
Dec 16, 2014, 6:27 pm
#40
Suspended
Original Poster
Join Date: Jan 2003
Posts: 8,720
So sad, but true.
The Alamo @ LAX really disappointed me.
No posting of CC points within 4 days of drop-off.
Would you believe I had to wait 8 stinkin' days for it to post!
Meanwhile, my wife's LAX rental from Budget in Mid-October still hasn't posted!
Alamo all the way! ^
The Alamo @ LAX really disappointed me.
No posting of CC points within 4 days of drop-off.
Would you believe I had to wait 8 stinkin' days for it to post!
Meanwhile, my wife's LAX rental from Budget in Mid-October still hasn't posted!
Alamo all the way! ^
Dec 16, 2014, 10:21 pm
#41
Join Date: Jan 2010
Location: YVR
Posts: 2,120
Thanks for posting the upthread info for escalation - it's now been six months, several emails, much patience and I'm still missing the 1500/day bonus for a 12 day rental with Budget!!!! Never had this issue with AirMiles with them, but I have less use for AM.
Dec 17, 2014, 3:11 am
#42
Suspended
Original Poster
Join Date: Jan 2003
Posts: 8,720
Good luck and let us know how you come out in the end.
I am going to have to escalate the wife's missing LAX rental.
It just does not seem worth the effort to use Budget when Alamo is available and is in/near the same price point.
I am going to have to escalate the wife's missing LAX rental.
It just does not seem worth the effort to use Budget when Alamo is available and is in/near the same price point.
Dec 18, 2014, 5:37 am
#44
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
I escalated a couple of emails whining and got goodwill points 9000 as well.
Now at least I know to avoid Budget
Dec 18, 2014, 3:39 pm
#45
Join Date: May 1998
Location: australia
Posts: 5,762
Just because I like swimming against the tide
I've had 8 Budget rentals since May - the 9000 points have posted to my CC account within 2-8 weeks without any need for me to chase up.
As with the Avis promo the website http://www.clubcarlson.com/offers/7393036 says that the 9000 point promo is now valid for rentals up to 31 Dec 2015 but the promo booking page has not changed still listing the expiry as 31 Dec 2014 http://www.budget.com/budgetWeb/html...get.com_cc9000
I look forward to an new year full of Budget Car rentals
As with the Avis promo the website http://www.clubcarlson.com/offers/7393036 says that the 9000 point promo is now valid for rentals up to 31 Dec 2015 but the promo booking page has not changed still listing the expiry as 31 Dec 2014 http://www.budget.com/budgetWeb/html...get.com_cc9000
I look forward to an new year full of Budget Car rentals