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Adittional Spend on an award stay eligible for points?

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Adittional Spend on an award stay eligible for points?

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Old Oct 19, 2013, 8:58 am
  #1  
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Join Date: May 2009
Location: UK
Posts: 3,951
Adittional Spend on an award stay eligible for points?

I have had a couple of award stays recently, I have billed spend such as dining to my room however have not earned points for this - is that correct?

Thanks
pazza2000 is offline  
Old Oct 19, 2013, 9:48 am
  #2  
 
Join Date: Sep 2007
Location: Ether
Programs: Some, not all.
Posts: 1,595
Unfortunately yes. You need to have at least one of the nights as a cash + points booking to be eligible to earn points on the additional spend.

Please voice your discontent to Club Carlson in the hope that they rethink this rule. It makes no sense, as on a reward stay you have no incentive to give the hotel any incidental business.
21H21J is offline  
Old Oct 19, 2013, 12:25 pm
  #3  
 
Join Date: Jan 2010
Location: NYC
Programs: AA Exec Plat, Hilton Diamond, Hyatt Globalist, Bonvoy Platinum
Posts: 151
On a somewhat related topic.. I'm looking to book a total of 4 nights, two will be on points while the other two will be straight cash. Will it matter which two come first (on the basis of earning points on the cash stay)?
raiz is offline  
Old Oct 20, 2013, 6:20 am
  #4  
 
Join Date: Jun 2012
Location: Oslo
Programs: SAS EBG, IHG Spire Amb, CCG
Posts: 591
Originally Posted by raiz
On a somewhat related topic.. I'm looking to book a total of 4 nights, two will be on points while the other two will be straight cash. Will it matter which two come first (on the basis of earning points on the cash stay)?
It really depends on how the hotel handles it.

My guess is that it's best to have the cash part last, and the Check In / checkout and then move the charges from the first booking to to the last.
chrisljo is offline  
Old Oct 20, 2013, 6:24 am
  #5  
 
Join Date: Jun 2012
Location: Oslo
Programs: SAS EBG, IHG Spire Amb, CCG
Posts: 591
Originally Posted by 21H21J
Unfortunately yes. You need to have at least one of the nights as a cash + points booking to be eligible to earn points on the additional spend.

Please voice your discontent to Club Carlson in the hope that they rethink this rule. It makes no sense, as on a reward stay you have no incentive to give the hotel any incidental business.
I fired off an email to Gold CS, hope others do the same.
chrisljo is offline  
Old Oct 20, 2013, 6:25 am
  #6  
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Join Date: May 2009
Location: UK
Posts: 3,951
Originally Posted by 21H21J
Unfortunately yes. You need to have at least one of the nights as a cash + points booking to be eligible to earn points on the additional spend.

Please voice your discontent to Club Carlson in the hope that they rethink this rule. It makes no sense, as on a reward stay you have no incentive to give the hotel any incidental business.
Unfortunately it was an outright points stay, so I guess the incidental spend is ineligible for points. I know this is not the case with SPG or Hilton Honours, so it is certainly disappointing.
pazza2000 is offline  


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