In room welcome gift
Jan 29, 2015, 6:56 am
#107
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
Newly minted gold member this year : three recent stays in three different Scandinavian Radissons, no gold welcome gift at any.
What would best advice be ? Contact each individual property, or take this up centrally with Club Carlson ?
Is there a precedent for recompense (eg points) for persistent failure to deliver the promised program benefit ?
What would best advice be ? Contact each individual property, or take this up centrally with Club Carlson ?
Is there a precedent for recompense (eg points) for persistent failure to deliver the promised program benefit ?
Jan 29, 2015, 3:54 pm
#108
Join Date: Jun 2009
Location: Lakeville, Ma.
Programs: AA, IHG Platinum
Posts: 41
I am staying at the Radisson in Largo, Md. in April. I am currently a Gold member, what kind of upgrade might I expect, room, room gift, free breakfast? If anyone has stayed there and had upgrades, let me know could you please.
Jan 30, 2015, 12:59 am
#109
Join Date: Jul 2008
Programs: EBG4Life, EBD, 1MM
Posts: 1,397
Newly minted gold member this year : three recent stays in three different Scandinavian Radissons, no gold welcome gift at any.
What would best advice be ? Contact each individual property, or take this up centrally with Club Carlson ?
Is there a precedent for recompense (eg points) for persistent failure to deliver the promised program benefit ?
What would best advice be ? Contact each individual property, or take this up centrally with Club Carlson ?
Is there a precedent for recompense (eg points) for persistent failure to deliver the promised program benefit ?
With that being said, I have always received a welcome gift and upgrade ever since (including stays in Scandinavia). You might want to confirm your status before your next stay and see if things change for the better.
Jan 30, 2015, 7:46 am
#110
Join Date: Feb 2010
Location: Edinburgh
Programs: HH Diamond, RR Platinum, BA Gold
Posts: 54
Newly minted gold member this year : three recent stays in three different Scandinavian Radissons, no gold welcome gift at any.
What would best advice be ? Contact each individual property, or take this up centrally with Club Carlson ?
Is there a precedent for recompense (eg points) for persistent failure to deliver the promised program benefit ?
What would best advice be ? Contact each individual property, or take this up centrally with Club Carlson ?
Is there a precedent for recompense (eg points) for persistent failure to deliver the promised program benefit ?
Jan 30, 2015, 9:50 am
#111
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,152
Radisson Blu EU hotel Brussels - as Club Carlson Gold - packet of quite nice looking biscuits, and 2 bottles of water. (And possibly an upgrade? Not certain. No free breakfast though)
We figured (being British) that the biscuits would go nicely with a cup of tea, only to discover that there's no-where anywhere near the kettle to plug it in! Kettle has now been moved to a plug socket near the door...
We figured (being British) that the biscuits would go nicely with a cup of tea, only to discover that there's no-where anywhere near the kettle to plug it in! Kettle has now been moved to a plug socket near the door...
Feb 1, 2015, 8:42 am
#112
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,601
This seems to be a hit and miss. Lately I have got no in-room gift as CC Gold during my last stays, but consistent upgrades. I think if I am happy with the room, I don't bother to complain about the gift which I don't value much after all.
A nice gesture though whenever it happens.
A nice gesture though whenever it happens.
Feb 2, 2015, 1:47 pm
#113
Join Date: Sep 2006
Location: RIC
Programs: DL Silver, HH Silver, IHG Gold, Club Carlson Gold
Posts: 110
Country Inn & Suites, Williamsburg Historic Area
Gold...received gift bag of 2 waters, 2 packs of cookies, small bag of pretzel thins, and a tourist magazine of coupons and menus. Handwritten note of welcome with name and room number.
Last edited by butta1898; Feb 4, 2015 at 11:06 am
Feb 3, 2015, 7:14 am
#114
Join Date: Jul 2006
Location: DCA
Programs: AA Gold, HH Diamond, UA Silver
Posts: 1,366
Radisson Nashua
Gold on paid stay. No in-room gift provided - I inquired at the desk multiple times through the course of my stay. Each time I was told that they would bring something up, but no amenity ever showed. No room upgrade either, for what it is worth.
Mar 2, 2015, 6:40 am
#115
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,601
No inroom gift past two stays. No big deal.
This is perhaps the most inconsistent benefit of CC, but then, I was just browsing the "Elite benefit brochure" and I see that the welcome gift is not listed there anymore as Gold benefit, only at Concierge level! However, when I go to CC webpages and browse the elite benefits overview, the welcome gift is ticked for Gold & Concierge in the table there. What an inconsistency indeed
This is perhaps the most inconsistent benefit of CC, but then, I was just browsing the "Elite benefit brochure" and I see that the welcome gift is not listed there anymore as Gold benefit, only at Concierge level! However, when I go to CC webpages and browse the elite benefits overview, the welcome gift is ticked for Gold & Concierge in the table there. What an inconsistency indeed
Mar 2, 2015, 11:18 am
#116
Join Date: Oct 1999
Posts: 633
Country Inn & Suites, Chicago O'Hare Northwest
Country Inn & Suites, Chicago O'Hare Northwest
Gold, was upgraded to a King Suite (which had a microwave/fridge, and sitting area).
Welcome gift was a bag in-room with a 0.5L bottle of water, apple, single serve pack of Pringles, and a single Nature Valley granola bar.
Gold, was upgraded to a King Suite (which had a microwave/fridge, and sitting area).
Welcome gift was a bag in-room with a 0.5L bottle of water, apple, single serve pack of Pringles, and a single Nature Valley granola bar.
Mar 3, 2015, 6:21 am
#117
Join Date: Jul 2005
Location: Chicago, IL
Programs: AA EP; WN CP;UA SILVER; MARRIOTT TITANIUM; HH DIAMOND; IHG PLAT; RADISSON PLAT; HYATT GLOBAL
Posts: 1,938
Pretty much my experience at ALL CIS being a concierge.
Mar 3, 2015, 10:29 am
#118
Join Date: Jul 2007
Location: MKE
Posts: 614
Has the in room gift for golds gone away? I got my CC credit card renewal packet in the mail the other day. On the Club Carlson packet it had a page for each elite level with bullet points of benefits. On the Gold page there is no mention of the in room gift, it was just on the Concierge page. I wish I would have saved the mailer, but its in the trash now.
Mar 10, 2015, 9:03 pm
#119
Join Date: Mar 2011
Programs: AA, UA, DL, AS, LH, BA, VS, HHonors, Hyatt, Club Carlson, IHG, Marriott
Posts: 833
It seems highly variable by the property. Last month, I stayed at a Radisson Blue, there was a letter with my name on it along with a heart-shaped hors d'oeuvres waiting for me. It was Valentine of course. I have also received free upgrades and other small gifts (i.e. bowl of fruit, etc) in the past.
I have stayed at other properties and the person in charge at the front desk had no clue what I was talking about or what benefits Gold status entailed.
I have stayed at other properties and the person in charge at the front desk had no clue what I was talking about or what benefits Gold status entailed.
Mar 19, 2015, 1:19 pm
#120
Join Date: Jul 2005
Location: Chicago, IL
Programs: AA EP; WN CP;UA SILVER; MARRIOTT TITANIUM; HH DIAMOND; IHG PLAT; RADISSON PLAT; HYATT GLOBAL
Posts: 1,938
Radisson Blu Dubai Deira Creek - three small powdery candies?? and 2 bottles of water served daily.
Radisson Blu Abu Dhabi - Nothing, then stopped by front desk to ask, sent bottle of wine.
Radisson Blu Abu Dhabi - Nothing, then stopped by front desk to ask, sent bottle of wine.