Ryanair cancel route - refund of car hire booked through them?
Mar 7, 2012, 10:49 am
#1
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Ryanair cancel route - refund of car hire booked through them?
I booked my wife a weekend flight from Liverpool to Almeria to visit her friend. During the booking process on Ryanair.com I chose the option to add a hire car. When I got to the payment page the flight and car hire was added together and processed as one transaction. However it appeared on my credit card statement as two transactions.. One for Ryanair and the other or Hertz.
Today, Ryanair have emailed us to tell us that the above flights (route) has been cancelled and we can apply for a refund. But the refund only appears to be the flight cost. Hertz will only agree to refund us the amount less a £30 fee.
We have written to Ryanair but no response yet (it was only this morning to be fair).
Any idea how this is likely to play out?
Today, Ryanair have emailed us to tell us that the above flights (route) has been cancelled and we can apply for a refund. But the refund only appears to be the flight cost. Hertz will only agree to refund us the amount less a £30 fee.
We have written to Ryanair but no response yet (it was only this morning to be fair).
Any idea how this is likely to play out?
Mar 7, 2012, 3:20 pm
#2
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Mar 8, 2012, 4:23 am
#3
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... Today, Ryanair have emailed us to tell us that the above flights (route) has been cancelled and we can apply for a refund. But the refund only appears to be the flight cost. Hertz will only agree to refund us the amount less a £30 fee.
...
Any idea how this is likely to play out?
...
Any idea how this is likely to play out?
I would wait for their response, then if they decline the credit, I'd dispute the entire charge with my credit card. Hertz will not be able to refute the dispute as a) the service has not been delivered, and b) you have no contract with them.
Mar 8, 2012, 5:12 am
#4
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I'm pretty sure that when you book the car hire you do have a contract with Hertz also, separate from the flight booking with FR. If the rental agree booking had some kind of cancellation penalty specified then a dispute would be rather pointless and unlike to succeed.
Without knowing the fine print of the rental agreement it's hard to comment but I think it's unlikely Ryanair will cover the charge in my opinion.
Without knowing the fine print of the rental agreement it's hard to comment but I think it's unlikely Ryanair will cover the charge in my opinion.
Mar 8, 2012, 6:09 am
#5
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I booked my wife a weekend flight from Liverpool to Almeria to visit her friend. During the booking process on Ryanair.com I chose the option to add a hire car. When I got to the payment page the flight and car hire was added together and processed as one transaction. However it appeared on my credit card statement as two transactions.. One for Ryanair and the other or Hertz.
Today, Ryanair have emailed us to tell us that the above flights (route) has been cancelled and we can apply for a refund. But the refund only appears to be the flight cost. Hertz will only agree to refund us the amount less a £30 fee.
We have written to Ryanair but no response yet (it was only this morning to be fair).
Any idea how this is likely to play out?
Today, Ryanair have emailed us to tell us that the above flights (route) has been cancelled and we can apply for a refund. But the refund only appears to be the flight cost. Hertz will only agree to refund us the amount less a £30 fee.
We have written to Ryanair but no response yet (it was only this morning to be fair).
Any idea how this is likely to play out?
I'd also be willing to bet, in this case, Ryanair received commission or a fee in return for your auto hire, in this city Ryanair no longer operates to.
Do you have a print out of the one screen showing the flights and rental car with total price by chance?
Hopefully you'll get a full refund on the auto, as it was sold bundled and I can guarantee you Hertz paid Ryanair for either a placement fee to encourage bookings on their site, or Ryanair is getting a fee per prepaid auto hired.
Hopefully you'll get a response from Ryanair taking responsibility, as they bundled the auto-hire in on their website and then later dropped the route.
Good luck!
Mar 8, 2012, 6:37 am
#6
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If it was shown as a total price for flight + car hire, then this would probably have to be regarded as a package holiday, which would give you more rights.
I believe, however, that this not how the Ryanair site works and it is reasonably clear, imo, that these are quite separate transactions with different suppliers: clicking on the FR link transfers you to the Hertz website, IIRC.
You may want to do a net search on DIY holiday packaging. That should point you towards the issues of determining when separate components can be regarded as part of a package or not for the purposes of the Package Holidays regulations (and EU Directive).
You do not have travel insurance that could cover the Hertz fee by any chance, would you?
I believe, however, that this not how the Ryanair site works and it is reasonably clear, imo, that these are quite separate transactions with different suppliers: clicking on the FR link transfers you to the Hertz website, IIRC.
You may want to do a net search on DIY holiday packaging. That should point you towards the issues of determining when separate components can be regarded as part of a package or not for the purposes of the Package Holidays regulations (and EU Directive).
You do not have travel insurance that could cover the Hertz fee by any chance, would you?
Mar 9, 2012, 3:05 am
#7
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If it was shown as a total price for flight + car hire, then this would probably have to be regarded as a package holiday, which would give you more rights.
I believe, however, that this not how the Ryanair site works and it is reasonably clear, imo, that these are quite separate transactions with different suppliers: clicking on the FR link transfers you to the Hertz website, IIRC.
You may want to do a net search on DIY holiday packaging. That should point you towards the issues of determining when separate components can be regarded as part of a package or not for the purposes of the Package Holidays regulations (and EU Directive).
You do not have travel insurance that could cover the Hertz fee by any chance, would you?
I believe, however, that this not how the Ryanair site works and it is reasonably clear, imo, that these are quite separate transactions with different suppliers: clicking on the FR link transfers you to the Hertz website, IIRC.
You may want to do a net search on DIY holiday packaging. That should point you towards the issues of determining when separate components can be regarded as part of a package or not for the purposes of the Package Holidays regulations (and EU Directive).
You do not have travel insurance that could cover the Hertz fee by any chance, would you?
Yes we have Amex Plat insurance, but I'm not sure how far I want to get involved in a dispute over £30.
Mar 9, 2012, 10:01 am
#8
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OP does have a separate contract with Hertz, and this is stated on Ryanair's webpage when the booking is made:
Car rental payments are made directly to Hertz (under separate contract). Any booking modifications must be made with Hertz.
If you click on the T&C, it states:
CANCELLATIONS
1. Hertz will allow customers to cancel a prepaid reservation:
a. online by the 'Modify/Cancel' reservation page
b. by calling the Internet Helpdesk
2. A full refund of the prepaid reservation will be made:
a. If the cancellation is made within 7 days of the original booking time
b. Less an administrative fee of £UK30 if the cancellation is made after 7 days of the original booking time
3. Refunds will be made to the credit card that the original booking was made on.
Apparently, the request was made over seven days from the date of booking. However, since you don't need the car because Ryanair cancelled the flight, I really don't know what will happen.
Car rental payments are made directly to Hertz (under separate contract). Any booking modifications must be made with Hertz.
If you click on the T&C, it states:
CANCELLATIONS
1. Hertz will allow customers to cancel a prepaid reservation:
a. online by the 'Modify/Cancel' reservation page
b. by calling the Internet Helpdesk
2. A full refund of the prepaid reservation will be made:
a. If the cancellation is made within 7 days of the original booking time
b. Less an administrative fee of £UK30 if the cancellation is made after 7 days of the original booking time
3. Refunds will be made to the credit card that the original booking was made on.
Apparently, the request was made over seven days from the date of booking. However, since you don't need the car because Ryanair cancelled the flight, I really don't know what will happen.