2 Aug : Disruption - BA computer systems down
Aug 2, 2017, 3:51 am
#16
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,769
Ah yes, I can imaging the conversation
Cruz; We would like you to investigate this IT failure, despite the fact we know what it was completely unforeseeable.
Consultant; Yes of course
Cruz; You must be independent, independent of the management of BA, independent of me, Si? Me the man who places large lucrative consulting contracts with you. Entirely independent?
Consultant; Yes I fully understand.
Cruz; We would like you to investigate this IT failure, despite the fact we know what it was completely unforeseeable.
Consultant; Yes of course
Cruz; You must be independent, independent of the management of BA, independent of me, Si? Me the man who places large lucrative consulting contracts with you. Entirely independent?
Consultant; Yes I fully understand.
Aug 2, 2017, 3:52 am
#17
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
BA appear to be superstitious. They have hit upon a new routine which must be performed at least once a quarter, in order to guarantee a good financial result!
(It's the shareholders they care about, not the pax)
Aug 2, 2017, 4:02 am
#18
Join Date: Mar 2010
Location: london
Programs: Hilton diamond, BA GCH
Posts: 346
This is a worth a read by BA.
https://www.linkedin.com/pulse/briti...-costs-jackson
https://www.linkedin.com/pulse/briti...-costs-jackson
Aug 2, 2017, 4:20 am
#19
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
This is a worth a read by BA.
https://www.linkedin.com/pulse/briti...-costs-jackson
https://www.linkedin.com/pulse/briti...-costs-jackson
From the BBC :
Passengers at Heathrow, Gatwick and London City airports had to be checked in manually and faced long queues and delays.
BA said the fault was resolved at about 09:00 BST and its computerised system was now operating normally.
BA said the fault was resolved at about 09:00 BST and its computerised system was now operating normally.
Aug 2, 2017, 4:33 am
#21
Join Date: Oct 2015
Posts: 116
Years of under investment and strategic mistakes on direction cant be fixed in a few months. If BA throw everything at it you probably wont see improvements until 2019 at the earliest
Aug 2, 2017, 4:33 am
#22
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
(I wonder how many bags will get lost today?)
Aug 2, 2017, 5:41 am
#25
Join Date: Dec 2009
Location: London
Programs: Mucci Petit Four de Pucci, RedVee's Navigator Badge, BA Gold, Hilton Diamond
Posts: 3,123
Aug 2, 2017, 9:08 am
#27
Join Date: Jun 2014
Location: London
Programs: BA GGL
Posts: 1,406
Are people experiencing much knock-on from this as the day goes on? I’m due on LCY to Linate this evening and whilst it is showing as on-time I never really trust BA’s systems. Given I was also [supposed to be] travelling on 27/05 my heart sank when I saw this morning’s news!
Aug 2, 2017, 9:49 am
#28
Join Date: Jul 2017
Location: UK
Programs: Flying Blue Platinum, Club Carlson Gold
Posts: 35
Are people experiencing much knock-on from this as the day goes on? I’m due on LCY to Linate this evening and whilst it is showing as on-time I never really trust BA’s systems. Given I was also [supposed to be] travelling on 27/05 my heart sank when I saw this morning’s news!
Aug 2, 2017, 10:04 am
#29
Join Date: Jun 2014
Location: London
Programs: BA GGL
Posts: 1,406
I might be OK. Per FR24 the scheduled aircraft (LCYT) had over 4h sat at LIN today after having operated the 7303 which arrived at 1349 CET (supposed to be 1315). 7304 does not depart for LCY until 1755 CET. Seems odd to have that much downtime in the schedule but there you go.
Last edited by snuffi; Aug 2, 2017 at 10:13 am