No Ticket Number
Apr 9, 2024, 3:04 pm
#1
Original Poster
Join Date: Apr 2024
Posts: 2
No Ticket Number
I booked a BA flight using my companion voucher and amended the return flight from Tokyo to London on 8/2/24. I am now in Japan and flying back in a week on 17/4/24. I still have no ticket number despite trying to sort this out at Heathrow when I took the outbound flight on 20/3/24. I spent 40 minutes on the phone to someone at BA who told me it would be sorted within 7-10 days and I wouldn’t have to call back. It’s still not been done 3 weeks later. I spent an hour on webchat who can’t understand the delay and say I have to call but I have no roaming so this isn’t feasible. Am I safe to just turn up at the airport for the return flight and it will be sorted there?
Apr 9, 2024, 3:14 pm
#5
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,326
I would strongly suggest trying to phone them and get it sorted as soon as possible. The flights on 17th April look very full... I definitely wouldn't recommend leaving it until you get to the airport.
Results from https://www.ExpertFlyer.com
Results from https://www.ExpertFlyer.com
Code:
Flight Availability Search
Departing TYO on 04/17/24 12:00 AM for LHR
Flying BA
Direct/Non-Stop Only
Exclude Codeshares
Point of Sale: UK
Frequency
Flight Stops Depart Arrive Aircraft Reliability Available Classes
0 Connections
BA 8 0 HND LHR 351 Daily J0 C0 D0 R0 I0 W0 E0 T0 Y4 B2 H2 K2 M1 L0 V0 S0 N0 Q0 O0 G0
04/17/24 8:50 AM 04/17/24 3:45 PM 67% / 72m
0 Connections
BA 6 0 HND LHR 789 Daily F1 A0 J0 C0 D0 R0 I0 W1 E0 T0 Y2 B2 H2 K2 M2 L2 V2 S2 N1 Q1 O0 G0
04/17/24 1:05 PM 04/17/24 7:55 PM 81% / 26m
Apr 9, 2024, 3:46 pm
#6
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
I booked a BA flight using my companion voucher and amended the return flight from Tokyo to London on 8/2/24. I am now in Japan and flying back in a week on 17/4/24. I still have no ticket number despite trying to sort this out at Heathrow when I took the outbound flight on 20/3/24. I spent 40 minutes on the phone to someone at BA who told me it would be sorted within 7-10 days and I wouldn’t have to call back. It’s still not been done 3 weeks later. I spent an hour on webchat who can’t understand the delay and say I have to call but I have no roaming so this isn’t feasible. Am I safe to just turn up at the airport for the return flight and it will be sorted there?
Sometimes there is a ticket number on the booking which doesn't show up on the BA app (though this remains the best way to check). The thing you can try is the Finnair email receipt to see what it says:
https://www.finnair.com/gb-en/custom...ticket-receipt
I would probably leave it now to OLCI. I don't get the webchat response, it's not a financial transaction so they should be able to handle it. Try a Direct Message on Twitter, they can fast track ticket issue once the Social Media team understand your DM (and assuming they too aren't overloaded). Doing it at the airport isn't great but sometimes it's all you have left open to you. If you're OK to go back with JAL / get to LHR later than advertised then it may be the easiest option.
Apr 9, 2024, 6:06 pm
#7
Original Poster
Join Date: Apr 2024
Posts: 2
Welcome to Flyertalk and welcome to the BA forum.
Sometimes there is a ticket number on the booking which doesn't show up on the BA app (though this remains the best way to check). The thing you can try is the Finnair email receipt to see what it says:
I would probably leave it now to OLCI. I don't get the webchat response, it's not a financial transaction so they should be able to handle it. Try a Direct Message on Twitter, they can fast track ticket issue once the Social Media team understand your DM (and assuming they too aren't overloaded). Doing it at the airport isn't great but sometimes it's all you have left open to you. If you're OK to go back with JAL / get to LHR later than advertised then it may be the easiest option.
Sometimes there is a ticket number on the booking which doesn't show up on the BA app (though this remains the best way to check). The thing you can try is the Finnair email receipt to see what it says:
I would probably leave it now to OLCI. I don't get the webchat response, it's not a financial transaction so they should be able to handle it. Try a Direct Message on Twitter, they can fast track ticket issue once the Social Media team understand your DM (and assuming they too aren't overloaded). Doing it at the airport isn't great but sometimes it's all you have left open to you. If you're OK to go back with JAL / get to LHR later than advertised then it may be the easiest option.