Invalid travel document - [Online checkin for] BIO-LHR
Feb 27, 2017, 6:29 am
#1
Original Poster
Join Date: Jan 2016
Posts: 95
Invalid travel document - [Online checkin for] BIO-LHR
Hi, so I'm due to fly home from Bilbao this evening, but having tried to check in online via the app this morning, I'm getting a message that my travel document isn't valid.
It was valid on my way out here on Friday, and isn't due for expiry until 2021. Any previous posts about this appear to be affecting departures to the US, when I'm merely getting back home. Not sure what to do, just turn up at the airport??
Have tweeted BA, but has anyone else seen this issue?
It was valid on my way out here on Friday, and isn't due for expiry until 2021. Any previous posts about this appear to be affecting departures to the US, when I'm merely getting back home. Not sure what to do, just turn up at the airport??
Have tweeted BA, but has anyone else seen this issue?
Feb 27, 2017, 6:30 am
#2
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Hi, so I'm due to fly home from Bilbao this evening, but having tried to check in online via the app this morning, I'm getting a message that my travel document isn't valid.
It was valid on my way out here on Friday, and isn't due for expiry until 2021. Any previous posts about this appear to be affecting departures to the US, when I'm merely getting back home. Not sure what to do, just turn up at the airport??
Have tweeted BA, but has anyone else seen this issue?
It was valid on my way out here on Friday, and isn't due for expiry until 2021. Any previous posts about this appear to be affecting departures to the US, when I'm merely getting back home. Not sure what to do, just turn up at the airport??
Have tweeted BA, but has anyone else seen this issue?
Sounds like a software bug.
Feb 27, 2017, 6:40 am
#5
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,936
If it's not an obvious question, have you looked at Update My Personal Information in BAEC? The standard (so non USA) Advance Passenger Information is held there, and that is validated on flights to the UK from outside the Common Travel Area. That's visible on the full BA website.
If that is OK, I agree it is probably some other glitch which is reporting in this way, and the error itself may be a red herring. If you have a valid ticket number in Manage My Flights and a valid passport then I wouldn't worry, but I wouldn't get to the airport too late (90 minutes is fine at BIO, it's a small and efficient).
If that is OK, I agree it is probably some other glitch which is reporting in this way, and the error itself may be a red herring. If you have a valid ticket number in Manage My Flights and a valid passport then I wouldn't worry, but I wouldn't get to the airport too late (90 minutes is fine at BIO, it's a small and efficient).
Feb 27, 2017, 6:42 am
#6
Join Date: Aug 2016
Programs: BAEC GOLD, Star Alliance, HH Gold
Posts: 76
Hi, so I'm due to fly home from Bilbao this evening, but having tried to check in online via the app this morning, I'm getting a message that my travel document isn't valid.
It was valid on my way out here on Friday, and isn't due for expiry until 2021. Any previous posts about this appear to be affecting departures to the US, when I'm merely getting back home. Not sure what to do, just turn up at the airport??
Have tweeted BA, but has anyone else seen this issue?
It was valid on my way out here on Friday, and isn't due for expiry until 2021. Any previous posts about this appear to be affecting departures to the US, when I'm merely getting back home. Not sure what to do, just turn up at the airport??
Have tweeted BA, but has anyone else seen this issue?
Assume it was a computer glitch
Feb 27, 2017, 6:44 am
#7
Original Poster
Join Date: Jan 2016
Posts: 95
Same thing happened to us last week returning from TXL. It bothered me but couldn't see any problems with passport. Got to the airport early as 1 week earlier they changed our seats for no valid reason. I thought it was going to be the same issue but all was fine and checked in with no problem.
Assume it was a computer glitch
Assume it was a computer glitch
Feb 27, 2017, 6:46 am
#8
Original Poster
Join Date: Jan 2016
Posts: 95
If it's not an obvious question, have you looked at Update My Personal Information in BAEC? The standard (so non USA) Advance Passenger Information is held there, and that is validated on flights to the UK from outside the Common Travel Area. That's visible on the full BA website.
If that is OK, I agree it is probably some other glitch which is reporting in this way, and the error itself may be a red herring. If you have a valid ticket number in Manage My Flights and a valid passport then I wouldn't worry, but I wouldn't get to the airport too late (90 minutes is fine at BIO, it's a small and efficient).
If that is OK, I agree it is probably some other glitch which is reporting in this way, and the error itself may be a red herring. If you have a valid ticket number in Manage My Flights and a valid passport then I wouldn't worry, but I wouldn't get to the airport too late (90 minutes is fine at BIO, it's a small and efficient).
Feb 27, 2017, 6:48 am
#9
Join Date: Jun 2015
Location: N Ireland
Posts: 62
Same thing happened to someone in my group travelling back from LCA on Saturday. On the way out they were able to check in using the app and get mobile boarding pass. On return they had the same error message on app you have, travel documents not valid, and nothing had been changed. At bag drop at airport they were issued with a BP with no hassle and we never mentioned an issue to check in agent and they didn't suggest there had been! I doubt you will have a problem!
Feb 27, 2017, 6:49 am
#10
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,936
Feb 27, 2017, 1:41 pm
#12
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,957
Had the exact same issue last Wednesday returning from FUE so it has clearly been "known" for a while.
OCLI via a desktop PC was no problem so it must be specific to the app.
OCLI via a desktop PC was no problem so it must be specific to the app.