Redemption Cancellation
Aug 24, 2016, 6:36 am
#1
Original Poster
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
Redemption Cancellation
Previously when cancelling a redemption, The booking has been immediately removed from my BAEC and Avios returned
On cancelation of a flight for Monday just now, I have received an email stating-
Is this the new world (then again I don't think I've cancelled anything in about 3 years!) or is it because the booking is only 5-6 days away?
If anyone has any experience, do they know when things may clear?
On cancelation of a flight for Monday just now, I have received an email stating-
British Airways booking reference:xxxxxx
We have received your information and are currently processing your refund.
We will refund any money owed to the card used to make the
booking and we will send you a confirmation email when it's been
done.
We have received your information and are currently processing your refund.
We will refund any money owed to the card used to make the
booking and we will send you a confirmation email when it's been
done.
If anyone has any experience, do they know when things may clear?
Aug 24, 2016, 7:06 am
#2
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
If it's close to departure, and/or there is non BA metal, then it may take a while for the money and Avios to come back. If you cancelled by telephone then often the Avios come back fairly quickly (a day or two). If you see a detailed quote on cash/Avios then it is normally immediate.
I don't think there have been any changes in this area recently.
I don't think there have been any changes in this area recently.
Aug 24, 2016, 7:16 am
#3
Original Poster
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
If it's close to departure, and/or there is non BA metal, then it may take a while for the money and Avios to come back. If you cancelled by telephone then often the Avios come back fairly quickly (a day or two). If you see a detailed quote on cash/Avios then it is normally immediate.
I don't think there have been any changes in this area recently.
I don't think there have been any changes in this area recently.
It's a single flight on BA, originally due to fly on Monday.
I'd already rebooked on another flight on the same day so not sure if that causes any complexity.
There was no detail on what would come back in the email
Otherwise I'm in no rush to get cash/ Avios back but just want to be sure it is cancelled!
Aug 24, 2016, 7:24 am
#4
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,208
There are a whole lot of inexplicable reasons why a refund may need to be processed manually. This e-mail is nothing more than a confirmation that there is such a reason in your case. It is absolutely nothing to worry about 
, although the refund may take a little time to process 
, although the refund may take a little time to process
Aug 24, 2016, 7:33 am
#5
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
Even if you see the booking in the MMB it does not necessarily mean that it is not canceled. BA does internal audit of bookings and they're kept (sometimes with a new random destination/date) until the date of departure usually.
Aug 24, 2016, 7:33 am
#6
Original Poster
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
There are a whole lot of inexplicable reasons why a refund may need to be processed manually. This e-mail is nothing more than a confirmation that there is such a reason in your case. It is absolutely nothing to worry about , although the refund may take a little time to process
, although the refund may take a little time to process At which point I suspect it would be a huge pain to get the Avios and cash back!