"On line check in is not available for this flight"
Mar 24, 2015, 11:24 am
#3
Join Date: Feb 2015
Location: London
Programs: BAEC Silver, SPG Gold, Hilton Gold, Melia Gold, Shangri-La Jade, BA Amex PP, Iberia+, Nandos Card
Posts: 1,523
I had this on my last flight, turned out my cabin was overbooked. We ended up getting bulkhead seats. 90% of the time it sorts itself out after a couple of hours though.
Mar 24, 2015, 1:10 pm
#5
FlyerTalk Evangelist
Join Date: Jul 2002
Location: SE1, London
Posts: 23,441
Loads of reasons - flight being edited, flight not loaded on system, booking issue, ticketing issue, OLCI itself not working, something happening with your booking. Mostly it clears, occasionally it doesn't. Have had all of the above at various points since OLCI was implemented.
Jan 12, 2016, 1:41 am
#6
Join Date: Jun 2000
Location: Syracuse, Boston, Athens
Posts: 995
"Sorry, we can't check you in at the moment"
Tried to check-in online for a IST-LHR flight, and the website doesn't let me.
The flight is with an AA codeshare number (at LHR I transfer to continue my trip to the USA with AA).
Clicking on the "Check-in unavailable - why?" link, I get:
Sorry, we can't check you in at the moment but don't worry, if you give us a call, our agent may be able to 're-validate' or 're-issue' the ticket. Otherwise we can fix it at the airport.
So, I called, twice (Turkish and UK numbers) and they tell me the reason is that this is a AA codeshare, otherwise the ticket is fine. I know that's not true, because I have done this many times. Any ideas what may be going on?
The flight is with an AA codeshare number (at LHR I transfer to continue my trip to the USA with AA).
Clicking on the "Check-in unavailable - why?" link, I get:
Sorry, we can't check you in at the moment but don't worry, if you give us a call, our agent may be able to 're-validate' or 're-issue' the ticket. Otherwise we can fix it at the airport.
So, I called, twice (Turkish and UK numbers) and they tell me the reason is that this is a AA codeshare, otherwise the ticket is fine. I know that's not true, because I have done this many times. Any ideas what may be going on?
Jan 12, 2016, 2:39 am
#7
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,111
The flight is with an AA codeshare number (at LHR I transfer to continue my trip to the USA with AA).
So, I called, twice (Turkish and UK numbers) and they tell me the reason is that this is a AA codeshare, otherwise the ticket is fine. I know that's not true, because I have done this many times. Any ideas what may be going on?
So, I called, twice (Turkish and UK numbers) and they tell me the reason is that this is a AA codeshare, otherwise the ticket is fine. I know that's not true, because I have done this many times. Any ideas what may be going on?
You may also need to use the record locator for the prime code (which is not normally revealed to you) rather than the codeshare record locator that you have now. BA will tell you it if you ask (and they're clued up enough). However, OLCI to a codeshare should work...
Jan 12, 2016, 9:18 am
#8
Join Date: Jun 2000
Location: Syracuse, Boston, Athens
Posts: 995
The ticket is by AA. And I have the BA record locator too. BA told me again that the codeshare is the reason I can't check-in online (as I said, I have checked in online similar codeshares dozens of times with no issues).
Anyway, neither BA nor AA have found anything wrong with the reservation or the ticket. At least BA managed to assign me a good seat, so that I don't get stuck with leftovers by the time I show up at the airport.
Anyway, neither BA nor AA have found anything wrong with the reservation or the ticket. At least BA managed to assign me a good seat, so that I don't get stuck with leftovers by the time I show up at the airport.
Jan 12, 2016, 9:21 am
#9
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
Absolute pain in the arse in Spain, esp when operating on IB metal - this is the reason. When I have a connection from a remote Spanish airport and HBO I still have to queue in the shambolic late line-up at LEI.
Jan 12, 2016, 1:26 pm
#10
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL G4L), AA (Gold), HH (Diamond); Marriott (Gold)
Posts: 3,011
The ticket is by AA. And I have the BA record locator too. BA told me again that the codeshare is the reason I can't check-in online (as I said, I have checked in online similar codeshares dozens of times with no issues).
Anyway, neither BA nor AA have found anything wrong with the reservation or the ticket. At least BA managed to assign me a good seat, so that I don't get stuck with leftovers by the time I show up at the airport.
Anyway, neither BA nor AA have found anything wrong with the reservation or the ticket. At least BA managed to assign me a good seat, so that I don't get stuck with leftovers by the time I show up at the airport.
CPH-BA-LHR-BA-JFK-AA-PHX-AA-LAX-AA-JFK-BA-LHR-BA-ARN
I was given BA and AA locator numbers. However, I couldn't pick a seat for the first segment. AA had that segment on a separate record locator number, likely due to the open jaw on the return, even though the CPH-LHR-JFK is all on the same day.
Jan 12, 2016, 3:42 pm
#11
Join Date: Jan 2015
Location: NYC
Programs: BA Silver, UA 1K, DL Platinum
Posts: 696
I have made two bookings in the last two days. One a BA ticket to BOM and the other an AA ticket to ZUR with return on BA metal. Both have not offered seat selection but phoning got them (key for upper deck on BOM). Never happened to me before.
Jan 12, 2016, 5:37 pm
#12
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,228
I have the same issue with seat selection not being available online. I am not sure whether it's because I have made a change to the booking and the ticket has yet to be reissued, but I was able to get the UD by phoning BA.
Jan 12, 2016, 5:46 pm
#13
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,985
Last time it happened to me it was BKK to LHR and I suspect that it was because of overbooking, because on arrival at the airport it turned out that the flight was heavily overbooked, and I had been downgraded. Doubt that's the case with the OP though...
Jan 13, 2016, 6:04 am
#14
Join Date: Jun 2000
Location: Syracuse, Boston, Athens
Posts: 995
Update: check-in at the airport was completely routine, and nothing unusual was mentioned.
Oh, the seat that was supposedly assigned to me by a BA phone agent was not in my record.... The plane was less than half full though, so I still got a decent seat.
To answer the question about the itinerary, no, it was not particularly complicated. A standard one with three oneworld carriers, like dozens I've done before. BA had only one flight in it, and one pnr. Iberia had three pnrs, and AA one. I always make sure to get all the pnrs for my trips.
Oh, the seat that was supposedly assigned to me by a BA phone agent was not in my record.... The plane was less than half full though, so I still got a decent seat.
To answer the question about the itinerary, no, it was not particularly complicated. A standard one with three oneworld carriers, like dozens I've done before. BA had only one flight in it, and one pnr. Iberia had three pnrs, and AA one. I always make sure to get all the pnrs for my trips.
Jan 13, 2016, 6:15 am
#15
Join Date: Jun 2012
Posts: 932
Had it happen twice to me. Once was because the ticket hadn't been issued because apparently tickets brought from TAs are not automatically ticketed but rather held as reservations until BA get paid. Sorted this out on the phone to BA and have never used a TA since.
Second time was a flight which was overbooked. I was unable to check in at LHR either and was sent to the "flight services??" desk at T5. After a few phone calls discussing the possibility of up or down grading me (I was booked in WT+), they found me a space in my booked cabin and issued a BP.
Second time was a flight which was overbooked. I was unable to check in at LHR either and was sent to the "flight services??" desk at T5. After a few phone calls discussing the possibility of up or down grading me (I was booked in WT+), they found me a space in my booked cabin and issued a BP.