BA ticketing frustration.
#1
Original Poster
Join Date: Jan 2015
Posts: 5
BA ticketing frustration.
I am new to this site and having major frustration with trying to get ticketing information from BA. It seems impossible to get hold of someone who can actually speak English and all I get is rote answers to my questions without any resolution. So, Im putting this question out there in the hope some experienced travelers out there can ease my stress. I am scheduled to fly DFW to LHR on 1/27 returning on 2/20. The return flight was changed a month ago but still hasn't been ticketed or money taken out of my account and I am unable to access any seating plans through My Booking so have doubts that I will be able to check in online.
Does anyone know if this is normal practice and if I should be concerned? Any info would be helpful. Thanks so much.
Does anyone know if this is normal practice and if I should be concerned? Any info would be helpful. Thanks so much.
#2
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Welcome to FT, dreamrider1!
Yes, it is normal for ticketing not to take place straight away, and re-issues are dealt with using priority that depends on how far away your flights are.
As your first flight is now only three days away, I think that I would be making that phone call to ask for it to be chased, or to find out if anything has gone wrong.
As your first flight is now only three days away, I think that I would be making that phone call to ask for it to be chased, or to find out if anything has gone wrong.
#3
Original Poster
Join Date: Jan 2015
Posts: 5
thanks for your response. I have tried calling multiple times but reach an overseas call centre where I am given rote replies of "it will be done 24-48 hrs before". I used to be able to speak to someone in the UK but seems all calls are routed to India now.
#4
Join Date: Aug 2014
Posts: 2,667
All opinions are my own and dont represent ba or iag***
#6
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,185
http://www.britishairways.com/travel...out_Country=GB
Although I have noticed that, even in UK, weekend calls often end up routed to India.
#7
Join Date: Oct 2012
Location: Helvetia
Programs: AS; BA Silver; UA; HH Gold; Sprngli Connaisseur
Posts: 2,927
Try twitter. I find the twitter team to be pretty responsive. They're great as I'm in Switzerland, and they respond when Bremen is closed (which is pretty much any time I'm not working).
#8
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,295
Welcome dreamrider1
For starters, if you genuinely struggle to make out what is being said at a call centre, just say "I'm sorry, I am struggling with your accent, can you transfer me to another agent please?" - some call centre agents are a little tricky to make out, others speak English very clearly, indeed it's their mother tongue.
Secondly, if you are within 48 hours of departure, I think you can reasonably request to stay on the line until the ticket has been issued. It doesn't normally take long, and though agents are very much discouraged from calling the ticketing unit, there are times when there is no alternative. The service centre agents will know that OLCI starts at T-24, and that if you can't check in then it can lead to substantial problems at the airport. Now, I'm not sure I would recommend this, but if you are not ticketed, and turn up at the airport, it would then be the airport agents' job to resolve it. However the outcome is somewhat uncertain, so it's best avoided.
Thirdly, if you don't think your call has been properly handled, in your BAEC login in the Help and Contact section in black at the foot of the page, you should see a separate telephone number for Customer Relations. This is marked "post-travel" but if your complaint is about an agent's inability to be understood then this number can be used.
Finally, unfortunately the Twitter process does give results, whether we like it or not!
#9
Original Poster
Join Date: Jan 2015
Posts: 5
Thank you all so much for your input, I am still waiting for the elusive ticketing and will call again tomorrow if its not there.
Just out of curiosity does anyone know if the ticketing is an automated process or whether an actual human is involved?
Just out of curiosity does anyone know if the ticketing is an automated process or whether an actual human is involved?
#11
Join Date: Oct 2013
Programs: BA Gold GGL
Posts: 1,068
Don't they just press a few keys on their computer and couldn't that be automated?
Anyway, I picture them reviewing, snootily, everyone's tickets:
Economy to SYD, uggh!
Another TP run to HNL
Sale fare: cheapskate
etc etc
#12
Join Date: Oct 2012
Location: Helvetia
Programs: AS; BA Silver; UA; HH Gold; Sprngli Connaisseur
Posts: 2,927
I picture the office in question full of desks with file folders stacked atop 3 feet deep.
The last time I had a nightmarish ticket that kept on getting screwed up. Finally, the checkin desk agent on my return trip was able to get things hammered out.
The last time I had a nightmarish ticket that kept on getting screwed up. Finally, the checkin desk agent on my return trip was able to get things hammered out.
#13
Join Date: May 2011
Programs: BA Gold, AAdvantage, Marriot & SPG Platinum, Hilton, AClub gold, ICH
Posts: 192
I am waiting for a ticket to be reissued for 4 February, when I phoned this morning was told they get 9,000 a day to be processed, hence the delay! So yes reckon the files must be really stacked up and the desks heaving
#14
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,185
Why, I honestly wonder, do I never seem to have the issues?
Am I one of BA's chosen Executive Club members? Apart from the occasional OLCI hiccup, everything has been plain sailing for the last 15 years.
I have sympathy for those who hit brick walls ... I have no answer, apart from phoning BA.
Am I one of BA's chosen Executive Club members? Apart from the occasional OLCI hiccup, everything has been plain sailing for the last 15 years.
I have sympathy for those who hit brick walls ... I have no answer, apart from phoning BA.