Which compensation when baggage delayed?
Oct 29, 2014, 9:53 am
#1
Original Poster
Join Date: Nov 2011
Location: RUS
Posts: 19
Which compensation when baggage delayed?
Hi all!
Arriving in JNB BA baggage service told me that they delayed my suitcase. That was one suitcase for me and my wife. It was registered to my name. I was given 150£ debit card, but they refused to give the same to my wife (because she didn't have any registered bags).
Were they correct or not?
If it's important the tickets were bought for avios + 2-4-1.
Finally they delivered it in 46 hours only.
Both of us are Gold members in BAEC.
Arriving in JNB BA baggage service told me that they delayed my suitcase. That was one suitcase for me and my wife. It was registered to my name. I was given 150£ debit card, but they refused to give the same to my wife (because she didn't have any registered bags).
Were they correct or not?
If it's important the tickets were bought for avios + 2-4-1.
Finally they delivered it in 46 hours only.
Both of us are Gold members in BAEC.
Oct 29, 2014, 11:21 am
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The card isn't compensation, but really to cover interim expenses without either BA or you having to go back and forth about receipts for minor purchases. If you are out more than GBP 150, you can try submitting that excess with receipts and you might get some token.
But, practically speaking, one delayed bag is one delayed bag whether it contains items for one or 10 people.
But, practically speaking, one delayed bag is one delayed bag whether it contains items for one or 10 people.
Oct 29, 2014, 11:52 am
#3
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,197
How can your wife be compensated for a delayed bag if she didn't have any bags to be delayed?
If you had two bags in your name and they were delayed you don't get 2 payments.
If you had two bags in your name and they were delayed you don't get 2 payments.
Oct 31, 2014, 3:26 am
#5
Join Date: Oct 2007
Posts: 4,648
It's certainly a good reason to always travel with a bag for each person though, with both person's items split between the two in case only one goes missing. And also a good reason not to just say "I can check-in three bags so I'll just check in my wife's and the kids bags under my name".
Oct 31, 2014, 4:29 am
#7
Join Date: Oct 2007
Posts: 4,648
Amex Plat (UK): Up to £300 for essential items (with receipts) per person when Your (Amex's bolding, so I would assume that this would not cover a second person's stuff in the same case either) checked-in baggage has not arrived after four hours. Up to another £300 after 48 hours.
Oct 31, 2014, 5:02 am
#8
Join Date: Feb 2003
Programs: Sir CT-UK - Streaker pour les autres.
Posts: 5,900
The €150 card was to get you out of trouble, You also have £1000 to spend on what you class as essentials and receipts need to be sent to BA for these. Anything over this needs to be claimed from your travel insurance company.
It will only apply to one of you as you had the bag in your name. Any other way is open to abuse. Dear BA my wife and 4 kids all had their stuff in my bag etc....
It will only apply to one of you as you had the bag in your name. Any other way is open to abuse. Dear BA my wife and 4 kids all had their stuff in my bag etc....