Refused lounge access [flying domestic; no recognition of same day qualifying flight]
Dec 23, 2012, 8:27 am
#76
Join Date: Nov 2011
Location: London
Programs: BA Gold
Posts: 4,031
As I understand it, the email was incorrect and you weren't entitled to lounge access for the reasons stated - has to be within 24 hours.
I may be wrong of course, but from everything I've read on here it seems to be the case
I may be wrong of course, but from everything I've read on here it seems to be the case
Dec 23, 2012, 8:33 am
#77
Join Date: Jun 2011
Location: London
Posts: 180
You might be right. But I had no problem accessing the EDI lounge, when I had a stopover in London for several days before flying off again.
Dec 23, 2012, 8:37 am
#78
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,261
My itinerary in MMB shows lounge access at GLA despite having a 3 day stopover in London before carrying on to MAD in CE.
As the domestic sector is booked in U class then lounge access should be given although I always assumed the stopover in London disqualified it for lounge access. Really poor if MMB shows lounge access then to be turned away at the door when you try and get in. Those MAN ladies sound tough cookies.
As the domestic sector is booked in U class then lounge access should be given although I always assumed the stopover in London disqualified it for lounge access. Really poor if MMB shows lounge access then to be turned away at the door when you try and get in. Those MAN ladies sound tough cookies.
Dec 23, 2012, 8:39 am
#79
Join Date: Nov 2011
Location: London
Programs: BA Gold
Posts: 4,031
Dec 23, 2012, 11:54 am
#80
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,450
For the last year I have travelled on about 8 reward flight saver trips in CE with a connecting domestic sector up to a month before or after the CE itinenary.
I have had it queried at GLA but showed them the itinenary and MMB and was let in without issue.
Had no problems at EDI or MAN (Its always been the same gentlemen on the desk with greying hair the 2 times I have been through Manchester.
The only time I was turned away was at LHR T5 but then told I could be let in with my BMI Silver Card .. this was on 20th April had it been the day before I think I would have been refused.
BA needs to sort this problem out sooner rather than later.. How many more people are going to get turned away in error ?
Dec 27, 2012, 10:28 am
#81
Join Date: Jun 2011
Location: London
Posts: 180
Yep, the woman on the door really was. I mean I could understand her initial refusal, in that her info was different to mine and she was only following what she thought the rules were. But I really could not quite believe how stubborn she was, when I showed her my emails and MMB page. I was really shocked..... well.... quite shocked..... I mean there are worse things in the world for me to worry about, I guess.
Oh, after sending my original post, I realised how many typos there were in there. Apologies to anyone who cares about such things.
Oh, after sending my original post, I realised how many typos there were in there. Apologies to anyone who cares about such things.
Dec 29, 2012, 1:25 pm
#82
Join Date: Dec 2012
Posts: 9
Let me share my experience. On Dec 23 I arrived in T5 CW from BOS. I then transferred to T3 to continue with my ET flight to LCA with BA. I followed the advice of this forum and went to the BA lounge at T3.
The lady first told me that my flight is in T5 and I should get in that lounge, I then told her but by connecting flight leaves from here. The she told me that it is ET. I then quoted the rules that I saw in the forum. Her reaction was "I do not think you can get in" and she started calling a colleague. Meanwhile she decided to see the rules that were in front of her, looked at one line and told me yes you can get in. Scanned my ticked which was apparently green and told me to get in. She never apologize, or told me that I was right.
The incidence took more than the time I described it here and her calling her colleague wasn't that nice.
When in, I filled the survey I got in my email about the in-flight service. I was extremely happy with the flight but the incidence at T3 lounge ruined my day, nevertheless I was honest but still filled the "other comments" with the incidence.
The lady first told me that my flight is in T5 and I should get in that lounge, I then told her but by connecting flight leaves from here. The she told me that it is ET. I then quoted the rules that I saw in the forum. Her reaction was "I do not think you can get in" and she started calling a colleague. Meanwhile she decided to see the rules that were in front of her, looked at one line and told me yes you can get in. Scanned my ticked which was apparently green and told me to get in. She never apologize, or told me that I was right.
The incidence took more than the time I described it here and her calling her colleague wasn't that nice.
When in, I filled the survey I got in my email about the in-flight service. I was extremely happy with the flight but the incidence at T3 lounge ruined my day, nevertheless I was honest but still filled the "other comments" with the incidence.
Last edited by Andreas Kateifides; Dec 29, 2012 at 1:51 pm
Dec 29, 2012, 1:41 pm
#83
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,261
Dec 29, 2012, 3:38 pm
#84
Join Date: Oct 2003
Location: United kingdom
Programs: BAEC, SPG Gold, Marriott Gold Elite, Hyatt Gold Passport, Tesco clubcard!
Posts: 701
A friend was refused entry when flying inbound from SIN-LHR in CW landed at T3 and then connecting to ABZ in Y out from T5.
The dragon said she wasn't eligible for lounge access. A follow up complaint to BA got the response that if the connecting flight is in a different terminal then lounge access isn't allowed
The rules don't make any mention of this, were they correct?
The dragon said she wasn't eligible for lounge access. A follow up complaint to BA got the response that if the connecting flight is in a different terminal then lounge access isn't allowed
The rules don't make any mention of this, were they correct?
Dec 29, 2012, 3:40 pm
#85
Join Date: Oct 2003
Location: United kingdom
Programs: BAEC, SPG Gold, Marriott Gold Elite, Hyatt Gold Passport, Tesco clubcard!
Posts: 701
Officially as long as it is within 24hours....and in transit so they should allowed be allowed access but there are no examples in the guide of this and it doesnt seem to happen very often
Dec 29, 2012, 3:54 pm
#86
Join Date: Oct 2003
Location: United kingdom
Programs: BAEC, SPG Gold, Marriott Gold Elite, Hyatt Gold Passport, Tesco clubcard!
Posts: 701
The guide i provided is freely available on the net and was originally uploaded by Fraser
The access rules are seem to be the same under the oneworld agreement and although the terminal changes have taken place since that was published, the rules are the same
The guide quotes under the transfer section about inbound business class for oneworld airlines allowed access to club galleries and inbound First class oneworld airlines allowed access to BA FIRST lounge (but not Concorde room)
The only inbound access to concorde room is if you are
- BA inbound (and outbound) FIRST passenger and 1 guest
- concorde room card holder and 1 guest
- QF chairmans card holder and BA PREM card holder
I used that snip as it was freely available on the net.
Access is usually granted same day transfers only (within 24 hour period on same day) in other words....
early 5am arrival would be able to get 10pm access.
Easiest way to remember is....
Oneworld business class inbound - connecting onto any BA / OW flight any destination inc BA outbound domestic flights in T5 should be allowed lounge access
BA club world / club europe inbound - connecting onto any BA outbound flight any destination / any class including BA outbound domestic should be allowed lounge access
All above are applicable for Club galleries lounge access - no guest
(unless have BA / OW FF card)
This applies even if the domestic ticket was bought on a separate booking which often happens. If the fare is a cheap one, it will say no lounge access but showing the inbound flight boarding pass shoud override that if its business class.
You should have the inbound boarding pass ready to show
If not, the domestic boarding pass ticket should may say Business UK on it which would give you lounge access on a domestic flight anyway
If your inbound flight is not inbound club world / club europe / OW business and it does not say Business Uk on it then lounge access will be refused for domestic / transfer flights
The access rules are seem to be the same under the oneworld agreement and although the terminal changes have taken place since that was published, the rules are the same
The guide quotes under the transfer section about inbound business class for oneworld airlines allowed access to club galleries and inbound First class oneworld airlines allowed access to BA FIRST lounge (but not Concorde room)
The only inbound access to concorde room is if you are
- BA inbound (and outbound) FIRST passenger and 1 guest
- concorde room card holder and 1 guest
- QF chairmans card holder and BA PREM card holder
I used that snip as it was freely available on the net.
Access is usually granted same day transfers only (within 24 hour period on same day) in other words....
early 5am arrival would be able to get 10pm access.
Easiest way to remember is....
Oneworld business class inbound - connecting onto any BA / OW flight any destination inc BA outbound domestic flights in T5 should be allowed lounge access
BA club world / club europe inbound - connecting onto any BA outbound flight any destination / any class including BA outbound domestic should be allowed lounge access
All above are applicable for Club galleries lounge access - no guest
(unless have BA / OW FF card)
This applies even if the domestic ticket was bought on a separate booking which often happens. If the fare is a cheap one, it will say no lounge access but showing the inbound flight boarding pass shoud override that if its business class.
You should have the inbound boarding pass ready to show
If not, the domestic boarding pass ticket should may say Business UK on it which would give you lounge access on a domestic flight anyway
If your inbound flight is not inbound club world / club europe / OW business and it does not say Business Uk on it then lounge access will be refused for domestic / transfer flights
Last edited by lhrworker; Dec 29, 2012 at 4:11 pm
Dec 29, 2012, 5:02 pm
#87
Join Date: Jun 2005
Location: T' North West
Programs: BAEC Gold
Posts: 662
Yep, the woman on the door really was. I mean I could understand her initial refusal, in that her info was different to mine and she was only following what she thought the rules were. But I really could not quite believe how stubborn she was, when I showed her my emails and MMB page. I was really shocked..... well.... quite shocked..... I mean there are worse things in the world for me to worry about, I guess.
Oh, after sending my original post, I realised how many typos there were in there. Apologies to anyone who cares about such things.
Oh, after sending my original post, I realised how many typos there were in there. Apologies to anyone who cares about such things.
Dec 30, 2012, 6:50 am
#89
Join Date: Jun 2005
Location: T' North West
Programs: BAEC Gold
Posts: 662
Jan 7, 2013, 8:56 am
#90
Join Date: Jul 2007
Programs: GGL, BA lifetime Gold, Many Hotel Sparkles
Posts: 891
Just a quick test of logic
As an example and homework marking as I have read this tasty thread so far.
Single reward flight saver booking , 1 adult , no status
day 1 18:55 MAN to LHR T5 (Fare Bucket U)
day 2 17:00 LHR T1 to DUB (Club Europe , Fare Bucket U)
Traveler is allowed access to the MAN lounge due his/her outgoing flight in business (less than 24hrs, on same PNR)
Similar for the return
day 1 18:45 DUB to LHR T1 (Club Europe , Fare Bucket U)
day 2 11:10 LHR T5 to MAN (Fare Bucket U)
Traveler is allowed access to the T5 Galleries lounges due to his/her incoming connecting flight in business (less than 24hrs, on same PNR)
Single reward flight saver booking , 1 adult , no status
day 1 18:55 MAN to LHR T5 (Fare Bucket U)
day 2 17:00 LHR T1 to DUB (Club Europe , Fare Bucket U)
Traveler is allowed access to the MAN lounge due his/her outgoing flight in business (less than 24hrs, on same PNR)
Similar for the return
day 1 18:45 DUB to LHR T1 (Club Europe , Fare Bucket U)
day 2 11:10 LHR T5 to MAN (Fare Bucket U)
Traveler is allowed access to the T5 Galleries lounges due to his/her incoming connecting flight in business (less than 24hrs, on same PNR)