Rant: I want to give BD some money, but I cant...
Mar 8, 2011, 4:23 pm
#1
Original Poster
Join Date: Jan 2010
Posts: 7,464
I want to give BD some money, but I cant...
I know this is posted numerous times daily, but tonight I am really trying my best to give BD my hard earned cash for a LHR-EDI-LHR journey.
Insert all my requirements, route, outbound and inbound date press Get Flights, but up pops this page:
http://storage.flybmi.com/unavailable.html
Surely in a world that has become so commoditised, and who you fly with does not have much bearing in the real world (of course, does not apply to FT!), passengers faced with this error will just go to a competitor to make a booking. Be that BA, U2 or FR (god forbid those who want to go to PIK).
Does anyone agree that these website errors are a fundamental issue engrained into the core of BD? Yes, we are getting "new routes" (coupled with a reduction in domestic service) and nice shiny refits of aircraft, but if people cannot actually BOOK onto these services, what good will it really be?!
I really really like BD, and after canning my favourite route (GLA), I will still fly them to EDI make the journey west. Call me crazy, but BD have treated me very well over the years and I want to continue being a customer, however they just don't want my money!!
I know if my company had such a poor IT infrastructure we would be out of business in a matter of weeks as we would no longer be able to survive against our competitors.
Please BD, take my money! You need it!
<RANT OVER>
Insert all my requirements, route, outbound and inbound date press Get Flights, but up pops this page:
http://storage.flybmi.com/unavailable.html
Surely in a world that has become so commoditised, and who you fly with does not have much bearing in the real world (of course, does not apply to FT!), passengers faced with this error will just go to a competitor to make a booking. Be that BA, U2 or FR (god forbid those who want to go to PIK).
Does anyone agree that these website errors are a fundamental issue engrained into the core of BD? Yes, we are getting "new routes" (coupled with a reduction in domestic service) and nice shiny refits of aircraft, but if people cannot actually BOOK onto these services, what good will it really be?!
I really really like BD, and after canning my favourite route (GLA), I will still fly them to EDI make the journey west. Call me crazy, but BD have treated me very well over the years and I want to continue being a customer, however they just don't want my money!!
I know if my company had such a poor IT infrastructure we would be out of business in a matter of weeks as we would no longer be able to survive against our competitors.
Please BD, take my money! You need it!
<RANT OVER>
Mar 10, 2011, 10:23 am
#3
Join Date: Apr 2006
Location: UK
Programs: A3 gld, BA bron, KL silv, 6C plat, EH silv, EM, GT, HY, NH, NS, RT, SH, SW gold, BW, WY
Posts: 989
I have had this screen appear before when checking flights on bmi for a booking with a partner airline e.g. United. Doesn't happen regularly but when it does happen it doesn't appear to affect any other part of the web site other than flight bookings, so not a network issue. Not great for securing business and bmi should look into it. Happy to PM times when this happens to diamondclub if that would be helpful (next time - can't remember details of previous occurrences).
Mar 18, 2011, 2:57 pm
#5
Join Date: Dec 2009
Location: Perth WA/ UK
Programs: BA Gold, Priority Club Gold, Accor Silver, Virgin Australia Gold
Posts: 1,754
Iam a bit confused regarding the booking of the BMI flights to EDI from LHR (just to travel west to Glasgow-
)
1. If the BMI website willnot take the booking just book it through the likes of Expedia......and here is the thing you will probably find it cheaper than booking through BMI web site. I did for May 113 pounds exedia over 200 pounds BMI web site - same flights, same days etc...
and as for sticking with BD and flying to EDI after what they did to Glasgow...well that is certainly loyalty...I would have dumped them fast for BA - blimey at least you get a coffee on BA without having to dig into the coin pocket......
Nivsy
)1. If the BMI website willnot take the booking just book it through the likes of Expedia......and here is the thing you will probably find it cheaper than booking through BMI web site. I did for May 113 pounds exedia over 200 pounds BMI web site - same flights, same days etc...
and as for sticking with BD and flying to EDI after what they did to Glasgow...well that is certainly loyalty...I would have dumped them fast for BA - blimey at least you get a coffee on BA without having to dig into the coin pocket......
Nivsy