Avis MXP charges credit card additional money 6 months after rental.
Feb 28, 2014, 7:18 am
#1
Original Poster
Join Date: Feb 2014
Posts: 1
Avis MXP charges credit card additional money 6 months after rental.
Last time I booked a car with Avis more than half a year ago. Now, on February 20 I've found -42,70 euro from my card missing with description "AVIS MILANO MXP". No explanation sent to my email, no phone calls - just nothing, they just stolen my money. Be aware and always check your credit card's accounts!
I have sent them a message through their web site, but no explanations for three days already. I think I should initiate chargeback through my bank now.
I have sent them a message through their web site, but no explanations for three days already. I think I should initiate chargeback through my bank now.
Feb 28, 2014, 10:18 am
#3
Join Date: Aug 2010
Location: Houston, TX
Programs: HHonors Diamond, AA Executive Platinum, National Executive Elite, Avis First
Posts: 494
In the US, Visa and Mastercard require charges to be posted within a timely manner. I think it's 30 days. There may be similar provisions in your country. You should consider contacting your bank and disputing the charge.
Mar 1, 2014, 3:32 pm
#4
Join Date: Dec 2007
Location: SYR
Programs: US/AA-Platinum, Hilton-Diamond, Marriott-Gold, AVIS-Presidents Club, National-Executive Elite
Posts: 2,755
In the US, Asia-Pacific (AP), Latin America and Carribean (LAC) and Canada, its actually 20 days:
Purchase - Centrally processed multiple Merchant Outlets1
1In the U.S. Region, includes the following Merchant types: transportation companies subject to federal or foreign regulations, oil companies, Car Rental Companies, Hotels, motels, restaurant chains, and other Merchant categories specified by the Board.
Processing Date must be within 20 calendar days3 from the Transaction Date
3 Transaction Date = Check-out or prepayment date
Source: http://usa.visa.com/merchants/mercha...egulations.jsp
I'm guessing there are EU rules as to this as well.
Purchase - Centrally processed multiple Merchant Outlets1
1In the U.S. Region, includes the following Merchant types: transportation companies subject to federal or foreign regulations, oil companies, Car Rental Companies, Hotels, motels, restaurant chains, and other Merchant categories specified by the Board.
Processing Date must be within 20 calendar days3 from the Transaction Date
3 Transaction Date = Check-out or prepayment date
Source: http://usa.visa.com/merchants/mercha...egulations.jsp
I'm guessing there are EU rules as to this as well.