Known issue with rates resetting when modifying res
Jul 4, 2015, 5:17 pm
#1
Original Poster
Join Date: Mar 2004
Location: Central Texas
Programs: Starwood Gold , HH Gold, Hyatt Gold, Aadvantage, Rapid Rewards CP
Posts: 1,586
Known issue with rates resetting when modifying res
I had an existing reservation and was glad I did, because the rates have been rising since. Today I went to modify my reservation with my flight number and the the rate changed even though it stated the existing rate and what the rate would be if I accepted the change...the same. Upon hitting accept it changed the rate up another $53. I called Avis to complain and customer service said it was a known issue where it changes to the rate on the day of the change and that I could take my printed confirmation with the original rate and it would be honored. I asked if the location would not honor it would I be able to get it resolved by calling Avis Customer Service again and he said yes that they would push it through if need be. Sounds acceptable, but thought I'd post in case anyone else has this happen.
!!!!!
Oct 20, 2015, 6:54 pm
#3
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
How far out is your reservation? If more than a few days, especially if more than two weeks, keep checking. I find that much of the time, sometime between two weeks out and a couple days out, the rate suddenly drops (after usually rising all the time before that), and then I modify my reservation to lock in the new lowest-ever rate. I think that's worked at least 80% of the time on my recent Avis rentals, though of course YMMV. So I suggest checking (via a Modify Reservation) whether it's gone down or not at least every few days starting at two weeks out.
Oct 21, 2015, 5:57 am
#4
Join Date: Aug 2012
Location: SJO - MAN - LAX
Programs: MileagePlus Gold, Avis PP, National EE, Lifemiles Silver, ConnectMiles Gold
Posts: 532
How far out is your reservation? If more than a few days, especially if more than two weeks, keep checking. I find that much of the time, sometime between two weeks out and a couple days out, the rate suddenly drops (after usually rising all the time before that), and then I modify my reservation to lock in the new lowest-ever rate. I think that's worked at least 80% of the time on my recent Avis rentals, though of course YMMV. So I suggest checking (via a Modify Reservation) whether it's gone down or not at least every few days starting at two weeks out.
OP, I've had the same experience, and even had a nasty conversation with an AVIS rep not too long ago. I reduced my reservation by 3 hours total, and my rate went up $287. Told I'd rather pay a flight change with that fee. Ended up returning earlier without an issue. (I did bring water bottles and cookies for the return agents)
Oct 21, 2015, 1:07 pm
#5
Original Poster
Join Date: Mar 2004
Location: Central Texas
Programs: Starwood Gold , HH Gold, Hyatt Gold, Aadvantage, Rapid Rewards CP
Posts: 1,586
Mosaic, I hope you have some confirmation of your original rate...an email or print out? With that you could call the 800 number and ask them to honor your rate.