beware of avis
Jan 18, 2015, 8:22 am
#1
Original Poster
Join Date: Feb 2010
Posts: 85
beware of avis
Beware of Avis. Yesterday we had a reservation from Avis to pick up a car in Ft. Myers Florida. We printed off our reservation before we came and when we went to the desk we had an awful time. Our reservation said we got up to 35% off plus AA bonus miles which would be applied when we paid. The agent told us our price already included the discount even tho we clearly had a paper that said it wasn't. He brought in a manager who was worthless at helping us and clueless too. Our discount was $1. Stay away from Avis - they were totally incompetent to help. Today we called the helpline and had no help. There explanation was it was already included even though it never said that on our reservation. NEVER AGAIN
Jan 18, 2015, 8:39 am
#2
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,032
What was the AWD you used? Do you have a link to the coupon you used? If that was included when you made the reservation, then it was included in your reserved price. "Up to 35%" doesn't mean anything. It could be anywhere between 0-35% off and still be valid (and $1 falls into that category).
Jan 19, 2015, 11:21 am
#4
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
The "up to 35%" (or whatever) discount is already included in the price. It's a discount relative to not using any AWD at all (and not being logged in, because when you're logged it in uses your default AWD that you used before, if you don't specify a new one).
So you were the one who was confused.
So you were the one who was confused.
Jan 20, 2015, 8:33 pm
#5
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109