Goodbye Avis - back to Hertz
Nov 14, 2014, 3:01 pm
#1
Original Poster
Join Date: Jun 2009
Location: Los Angeles, CA
Programs: AA EXP (3.5MM), UA Premier, Hertz President's Circle, Marriott
Posts: 163
Goodbye Avis - back to Hertz
I travel a lot. 170 trips to date this year. AVIS last month wanted to re-price my entire car rental when I took an earlier flight and arrived an hour earlier for my car.
This month the charged me $43 for that one hour, when the daily rate was $57 - crazy. I am Avis "First" and Hertz President's Circle. Guess I'll go back to Hertz. Grrrr.
This month the charged me $43 for that one hour, when the daily rate was $57 - crazy. I am Avis "First" and Hertz President's Circle. Guess I'll go back to Hertz. Grrrr.
Nov 14, 2014, 4:03 pm
#2
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,033
That's common for the hourly rate to be >>50% of the daily rate. If you have the car > a full day, they will charge the hourly rate. Just like if you keep a movie past the due date, they charge you as you're keeping the item from being re-rented to anyone else.
And you're leaving for a "greener pasture" for a $43 fee you incurred over 170 trips? If that's the biggest issue you have in that many rentals (with any agency), I think you're doing well!
And you're leaving for a "greener pasture" for a $43 fee you incurred over 170 trips? If that's the biggest issue you have in that many rentals (with any agency), I think you're doing well!
Nov 18, 2014, 8:24 am
#3
Join Date: Jan 2002
Location: Los Angeles, California
Programs: IHG Diamond Elite, Hilton Diamond, Hertz President's Circle
Posts: 3,531
I've never heard of a car rental company charging extra for picking up a car one hour earlier same day (as long as it wasn't reserved as a weekend rate before they started). As many problems as Hertz currently has, that would never happen with them.
Nov 18, 2014, 9:08 am
#4
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,033
If your reservation is 23-24 hours and you pickup an hour early, the rental then goes over 1 day. Hertz wouldn't charge extra for this? I'd find that surprising as it's too easy to just reserve later when you know your rental will be at/near a 24 hour increment.
Dec 1, 2014, 12:36 am
#5
Join Date: Aug 2009
Programs: UA, AA, BA, National EE, Hertz President Circle, SPG Gold, Hilton Gold, IHG Plat, Marriot Silver
Posts: 301
if you picked up the car an hour earlier and you had the car for 25 hours, you will get charged a high hourly fee everywhere, including Hertz, don't run yet to hertz, you will be running back to Avis very fast...
Dec 3, 2014, 8:10 pm
#6
Join Date: Dec 2007
Location: SYR
Programs: US/AA-Platinum, Hilton-Diamond, Marriott-Gold, AVIS-Presidents Club, National-Executive Elite
Posts: 2,755
These complaints are hilarious. I got charged $40 more than I wanted to pay, so I'm leaving the company for a competitor. Please.
Don't let the door hit you on the way out... The grass aint any greener out there.
p.s. if you havent figured it out by now, Avis "First" means absolutely nothing to them. Its not a loyalty program.
Don't let the door hit you on the way out... The grass aint any greener out there.
p.s. if you havent figured it out by now, Avis "First" means absolutely nothing to them. Its not a loyalty program.
Dec 5, 2014, 1:22 pm
#7
Suspended
Join Date: Nov 2010
Posts: 1,677
What's so hilarious? He got charged more on a predetermined price for arriving early? These things shouldn't be. I had the same thing happen to me in Kansas City with a different company and it wasn't pretty. After complaining to corporate for 2-weeks, I finally got credit. But it was all a big pain in the a$$.
Dec 5, 2014, 5:26 pm
#8
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,033
What's so hilarious? He got charged more on a predetermined price for arriving early? These things shouldn't be. I had the same thing happen to me in Kansas City with a different company and it wasn't pretty. After complaining to corporate for 2-weeks, I finally got credit. But it was all a big pain in the a$$.
Dec 5, 2014, 5:29 pm
#9
Suspended
Join Date: Nov 2010
Posts: 1,677
Meeeeeh, that's not the way it works. Get real.
You know very well they would just start time from pickup time and not charge for 25 hours, or whatever you are saying.
Besides I think Hertz has an hour grace period, or something like that (haven't researched this in a while).
You know very well they would just start time from pickup time and not charge for 25 hours, or whatever you are saying.
Besides I think Hertz has an hour grace period, or something like that (haven't researched this in a while).
Dec 7, 2014, 12:25 am
#11
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,475
Avis "First" means nothing. Marketing garbage from Avis which has nothing to do with operations. I'm sure you spent tons of $ with Avis and hoped they would offer some flexibility with you. Sadly not.
Closer to your point, you specified the pickup time, yes? Why don't you just wait the hour and pick it up? This avoids the reprice, this thread and your need to leave Avis.
In a different example, hotels often have a 3pm check in. If your past 170 visits the rep allowed you to check in at 2pm, then this time wanted to charge you a half-day extra for early check-in, who is at fault?
In summary, go back to your mutually agreed upon contract.
Closer to your point, you specified the pickup time, yes? Why don't you just wait the hour and pick it up? This avoids the reprice, this thread and your need to leave Avis.
In a different example, hotels often have a 3pm check in. If your past 170 visits the rep allowed you to check in at 2pm, then this time wanted to charge you a half-day extra for early check-in, who is at fault?
In summary, go back to your mutually agreed upon contract.
Dec 7, 2014, 12:01 pm
#12
Join Date: May 1999
Posts: 1,627
What's so hilarious? He got charged more on a predetermined price for arriving early? These things shouldn't be. I had the same thing happen to me in Kansas City with a different company and it wasn't pretty. After complaining to corporate for 2-weeks, I finally got credit. But it was all a big pain in the a$$.