Notification of $250 "smoke odor" charge - Huh?
Apr 22, 2015, 3:04 pm
#1
Original Poster
Join Date: Oct 2006
Posts: 734
Notification of $250 "smoke odor" charge - Huh?
I've been an Avis First and Preferred member for many years - renting 30+ cars a year. I've never seen anything like this. Completely out of the blue on 4/21 I received a letter from Avis saying that a Portland, OR rental by me was returned and they "discovered smoke odor" in the car - so they will be billing me $250. WHAT?
First, nobody smoked in the car - it didn't happen. Second, an Avis rep. was in the car when I returned it to PDX and nothing was said about any smoke odor. Third, apparently it took over three weeks to notify me from the date of the rental.
This is crazy! I called the customer service number on the letter (the general Avis number) and was told they'd start an inquiry. When I asked them to see how many times I rented from Avis last year the agent (who was very polite) told me they were aware of that and would get back to me. So far no word back.
Has anything like this every happened to you? How did you resolve it?
First, nobody smoked in the car - it didn't happen. Second, an Avis rep. was in the car when I returned it to PDX and nothing was said about any smoke odor. Third, apparently it took over three weeks to notify me from the date of the rental.
This is crazy! I called the customer service number on the letter (the general Avis number) and was told they'd start an inquiry. When I asked them to see how many times I rented from Avis last year the agent (who was very polite) told me they were aware of that and would get back to me. So far no word back.
Has anything like this every happened to you? How did you resolve it?
