Can not buy miles on LM
Sep 2, 2014, 11:49 pm
#1
Original Poster
Join Date: Aug 2010
Programs: CO
Posts: 32
Can not buy miles on LM
I was trying to buy some LM today as it opened the 2x1 bonus again. However, after I typed all my credit card info and submitted, it showed that "Dear member, we could not process the credit card transaction. Please call our call center to check your transaction status where we will assist you in solving this issue. Please have at hand your frequent flyer number ready". I tried twice with two different credit cards and got the same results. My credit cards have a 1 dollar pending charge for AVIANCA LIFEMILES VI. Did any one have the same issue? Thanks!
Sep 3, 2014, 2:23 am
#2
Join Date: Mar 2004
Location: CPT
Programs: BA BD SA
Posts: 4,467
It looks as though your bank has declined the purchase. AV seems to have put through a "test" amount of $1 to check that the card is valid. But then when putting through the entire amount the bank declines it. I'd call the bank first to make sure.
This could be because they don't trust an unusual purchasing pattern - i.e. suddenly a charge from Colombia or Salvador. Or it could also be that the bank mistrusts the pattern of a $1 charge followed by a large amount. (My bank flagged a fraudulent transaction when BA locally did the same thing. I was really annoyed to get a call in the middle of the night to alert me to this suspected "fraud". I was told that fraudsters also put through a small initial amount to see if a card is working before hitting it with a large purchase.)
It could also be a mismatch of address data. For example, LifeMiles transactions seem to work better for me if I put in a province in the address (even though that is not something we really use here).
Either way you bank should be your first port of call to clarify what has come through on their end.
This could be because they don't trust an unusual purchasing pattern - i.e. suddenly a charge from Colombia or Salvador. Or it could also be that the bank mistrusts the pattern of a $1 charge followed by a large amount. (My bank flagged a fraudulent transaction when BA locally did the same thing. I was really annoyed to get a call in the middle of the night to alert me to this suspected "fraud". I was told that fraudsters also put through a small initial amount to see if a card is working before hitting it with a large purchase.)
It could also be a mismatch of address data. For example, LifeMiles transactions seem to work better for me if I put in a province in the address (even though that is not something we really use here).
Either way you bank should be your first port of call to clarify what has come through on their end.
Sep 3, 2014, 7:55 am
#3
Original Poster
Join Date: Aug 2010
Programs: CO
Posts: 32
It looks as though your bank has declined the purchase. AV seems to have put through a "test" amount of $1 to check that the card is valid. But then when putting through the entire amount the bank declines it. I'd call the bank first to make sure.
This could be because they don't trust an unusual purchasing pattern - i.e. suddenly a charge from Colombia or Salvador. Or it could also be that the bank mistrusts the pattern of a $1 charge followed by a large amount. (My bank flagged a fraudulent transaction when BA locally did the same thing. I was really annoyed to get a call in the middle of the night to alert me to this suspected "fraud". I was told that fraudsters also put through a small initial amount to see if a card is working before hitting it with a large purchase.)
It could also be a mismatch of address data. For example, LifeMiles transactions seem to work better for me if I put in a province in the address (even though that is not something we really use here).
Either way you bank should be your first port of call to clarify what has come through on their end.
This could be because they don't trust an unusual purchasing pattern - i.e. suddenly a charge from Colombia or Salvador. Or it could also be that the bank mistrusts the pattern of a $1 charge followed by a large amount. (My bank flagged a fraudulent transaction when BA locally did the same thing. I was really annoyed to get a call in the middle of the night to alert me to this suspected "fraud". I was told that fraudsters also put through a small initial amount to see if a card is working before hitting it with a large purchase.)
It could also be a mismatch of address data. For example, LifeMiles transactions seem to work better for me if I put in a province in the address (even though that is not something we really use here).
Either way you bank should be your first port of call to clarify what has come through on their end.
Sep 10, 2014, 9:22 pm
#5
Join Date: Sep 2012
Location: MDE
Programs: AA EP, CM PP, AV GM, UA Silver, SPG Gold, Hilton Diamond, Hyatt Plat, Marriott Plat, Accor Plat
Posts: 1,002
There are many posts on this topic in the thread Lifemiles serious booking problems beware.
I have had the very same problem many times. I now use only my Chase United Club card, as it always works. Funny, but my US Bank Lifemiles card is rejected every time!
I have had the very same problem many times. I now use only my Chase United Club card, as it always works. Funny, but my US Bank Lifemiles card is rejected every time!
Sep 12, 2014, 10:52 am
#7
Join Date: Jun 2013
Posts: 194
Dear customer,
We could not process the credit card transaction. Please call our call center TACA ó Avianca to check your transaction status where we will assist you in solving this issue. Please have at hand your frequent flyer number 134xxxxxxxxx.
We could not process the credit card transaction. Please call our call center TACA ó Avianca to check your transaction status where we will assist you in solving this issue. Please have at hand your frequent flyer number 134xxxxxxxxx.