No Asiana miles on United G/S class?
Jul 4, 2015, 12:36 am
#1
Original Poster
Join Date: Sep 2005
Location: ATW
Programs: OZ Diamond, Skymiles Gold, Hyatt Explorist
Posts: 53
No Asiana miles on United G/S class?
Back in May 2015, I flew United MKE-SFO on G / S class and added my Asiana Club# on that booking. However, I got only partial miles on that ticket:
MKE-ORD (G): no miles
ORD-SFO (G): 50% (= 925 miles)
SFO-DEN (S): 50% (= 477 miles)
DEN-MKE (S): no miles
I tried to claim the missing miles (DEN-MKE) on Asiana Website. After entering all information including uploading BP and E-Ticket files, I got the following message as pop-up: "This is the ticket for a flight with no miles earned."
I thought G and S class on United should give us 50% miles. Anyone has similar experience of not earning Asiana miles on United?
MKE-ORD (G): no miles
ORD-SFO (G): 50% (= 925 miles)
SFO-DEN (S): 50% (= 477 miles)
DEN-MKE (S): no miles
I tried to claim the missing miles (DEN-MKE) on Asiana Website. After entering all information including uploading BP and E-Ticket files, I got the following message as pop-up: "This is the ticket for a flight with no miles earned."
I thought G and S class on United should give us 50% miles. Anyone has similar experience of not earning Asiana miles on United?
Jul 4, 2015, 8:29 am
#2
Join Date: Apr 2003
Programs: UA *G 1MM LT United Club & Global Entry
Posts: 2,756
Different companies
Guessing it is because ORD-MKE is not a UA mainline route. It is operated by SkyWest DBA United Express which is a regional contract carrier: https://en.wikipedia.org/wiki/SkyWest_Airlines
UA Mileage Plus members earn FF credit on these flights. It is somewhat surprising (but not shocking) that other *A member airlines might not credit it that way.
SunLover
UA Mileage Plus members earn FF credit on these flights. It is somewhat surprising (but not shocking) that other *A member airlines might not credit it that way.
SunLover
Jul 4, 2015, 11:31 am
#3
Join Date: May 2006
Location: SYD or GOT
Programs: OZ Lifetime-DMPL*G, AF*G, SPG Plat, Hertz PC
Posts: 803
OZ has had issues traditionally with crediting certain United Express flights but to my knowledge most of the issues have been solved. Try sending a written request to the LA office with a copy of the boarding pass and itinerary. That should solve it.