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Old May 25, 10, 3:49 pm   #1
 
Join Date: Sep 2009
Posts: 17
Refund Policy

We have reservations on the route BKK-ICN-LHR and payment setlement must be made before this Friday. The date of departure is 24 July and return 12 August with a 4/5 day stop-over in Korea on departure.

My question is with the present rising tensions with North Korea, if things turn out ugly what would Asiana's policy be if flights were cancelled such as would I be automatically refunded or alternatively if we felt too uncomfortable to travel could we cancel and be entitled to a full refund less any administrative charge?
baggies8844 is offline   Reply With Quote
Old May 27, 10, 1:57 am   #2
 
Join Date: Dec 2009
Location: South Korea/Norway
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Posts: 91
First of all, the chance of anything actually happening here are slim to none.
You never know, but both countries have everything to loose from actual armed conflict, so expect tons of heavy rhetoric and little else.
If not, a lot of people are severely screwed....

Anyway, Asiana policy is like any other airline. If it is YOU that get cold feet and want to cancel, the refund policy depends on your booking class.
Most Asiana tickets are refundable for a fee, except heavily discounted tickets that are seldom sold outside Korea.

Now if something actually does happen, I am sure they would claim Force Majeure, but instead of you loosing your ticket, they would likely give you the option of postponing your journey or getting a refund, much in the same way airlines settled the Icelandic Ashcloud mess a month ago.

Of course, this is the norm, but it all depends on what actually happens and the severity of it.

But you shouldn't give too much thought to this methinks
Endesu is offline   Reply With Quote
Old May 27, 10, 1:47 pm   #3
 
Join Date: Apr 2005
Programs: Starwood:Platinum, Air Canada:Basic, Asiana:Diamond Plus, ANA: Basic
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Quote:
Originally Posted by Endesu View Post

First of all, the chance of anything actually happening here are slim to none.
You never know, but both countries have everything to loose from actual armed conflict, so expect tons of heavy rhetoric and little else.
If not, a lot of people are severely screwed....
I think North Korea's Kim Jong Il is crazy. You never know what crazy people would do. I never expected them to detonate a nuke or sink a ship with Thorpedos for no reason.

If indeed the area goes out of control, you paid by credit card, and you haven't taken the trip yet, you're credit card company will remove the charge since the carrier is unable to provide the service promised (ie flying you to Korea). I will also put faith that Asiana will provide you a refund during those war times.

If you're in Korea and the thing goes out of control, the ticket refund should be the last thing you worry about. You should evacuate to Japan and take the first flight back to North America or take a boat ride to Taiwan or China- Japan is within missle range of North Korea. The airport, and Seoul is within fire range of North Korea's artillary. If you made it out alive, your credit card will give you a refund since the carrier is also unable to provide service promised.
yeunganson is offline   Reply With Quote
Old May 27, 10, 4:42 pm   #4
Moderator: Asiana & Qantas Frequent Flyer
 
Join Date: Dec 2006
Location: Sydney
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Quote:
Originally Posted by yeunganson View Post
If indeed the area goes out of control, you paid by credit card, and you haven't taken the trip yet, you're credit card company will remove the charge since the carrier is unable to provide the service promised (ie flying you to Korea).
I wouldn't bank on the help of a credit card company to get a refund.
DownUnderFlyer is offline   Reply With Quote
Old May 28, 10, 7:44 am   #5
 
Join Date: Oct 2004
Posts: 420
I changed my summer holiday plans from Thailand to Korea a little while ago. Guess I'm just lucky.
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