Amtrak websites down since May 15
May 17, 2016, 9:57 am
#1
Original Poster
Join Date: Sep 2013
Location: East Coast, USA
Posts: 1,032
Amtrak websites down since May 15
It's been two days since I could not access my account online. Calls to AGR will have you wait in long hold, esp. if not elite.
A little more detail: I cannot log in, claiming no password match, and when I try password reset, then I get the following email
---
Dear <snip>,
Please find your Amtrak Guest Rewards® temporary password below.
<snip>
Your Amtrak Guest Rewards temporary password:
---
Yes, the temporary password is blank! I actually tried to login with black password, no go.
UPDATE: I actually got the call through. Agent aware of the issue and apologized profusely, but didn't know when the system will be back up. I actually needed to upgrade some reservations, and it went fine. Advised me that award redemption may not work for those who were affected (so may be not everyone has the issue). Sounded chaotic in the background.
A little more detail: I cannot log in, claiming no password match, and when I try password reset, then I get the following email
---
Dear <snip>,
Please find your Amtrak Guest Rewards® temporary password below.
<snip>
Your Amtrak Guest Rewards temporary password:
---
Yes, the temporary password is blank! I actually tried to login with black password, no go.
UPDATE: I actually got the call through. Agent aware of the issue and apologized profusely, but didn't know when the system will be back up. I actually needed to upgrade some reservations, and it went fine. Advised me that award redemption may not work for those who were affected (so may be not everyone has the issue). Sounded chaotic in the background.
May 17, 2016, 11:56 am
#2
Join Date: Aug 2007
Location: MRY/SFO/SJC
Programs: AS MVP, Hilton Diamond, IHG Gold
Posts: 7,784
I am auto-logged into my AGR account on google chrome just fine, but when I tried sending myself a referral email to sign up a family member, using google chrome and incognito, it seems the click on SEND does not register and I get a 'This site cannot be reached' message.
And another failure message when I click 'Request Missing Points' link. I assume it's okay to claim points later as long as I sign him up before travel, or call to have AGR number added to the ticket later, assuming the website is fixed in the next 3 weeks. Can a station agent at departure point add an AGR number?
And another failure message when I click 'Request Missing Points' link. I assume it's okay to claim points later as long as I sign him up before travel, or call to have AGR number added to the ticket later, assuming the website is fixed in the next 3 weeks. Can a station agent at departure point add an AGR number?
May 18, 2016, 2:57 pm
#5
Join Date: Jan 2006
Location: IAD / DCA / BWI
Programs: Amtrak Select Plus, HHonors Diamond, AA Gold, Marriott Gold
Posts: 264
I have not had two one way trips post from early May. When I called in they said that nothing from May has posted.
May 18, 2016, 3:30 pm
#6
Join Date: Sep 2014
Location: CWT
Programs: Amtrak Guest Rewards, Hilton Honors
Posts: 81
My wife and I had an April 30 trip post on May 8 - regular points + Business Class 25% bonus and double-days.
Wife's BofA AGR credit card points (regular + Amtrak travel) posted on May 8.
Also, received a "Pending Points" notification on May 13 for a purchase through the AGR portal.
Wife's BofA AGR credit card points (regular + Amtrak travel) posted on May 8.
Also, received a "Pending Points" notification on May 13 for a purchase through the AGR portal.
Last edited by FrensicPic; May 18, 2016 at 3:45 pm Reason: Added info
May 19, 2016, 4:05 pm
#7
Join Date: Sep 2015
Location: NYC
Programs: AGR Select Exec, MR Plat, B6 Mosaic, UA Silver
Posts: 47
I've had half of two trips post, but not the other half. Hoping this is resolved in the next couple of days.
May 24, 2016, 8:28 pm
#10
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,234
I was having this problem on Sunday the 15th as well.
I just reset my password today and was able to log on.
As for trips posting, my May 7th trip posted, but my return on May 8th, and all subsequent trips, have not. I just submitted the request for missing points, but I guess I'll just sit back and wait.
I just reset my password today and was able to log on.
As for trips posting, my May 7th trip posted, but my return on May 8th, and all subsequent trips, have not. I just submitted the request for missing points, but I guess I'll just sit back and wait.
May 25, 2016, 1:26 pm
#12
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
I was having this problem on Sunday the 15th as well.
I just reset my password today and was able to log on.
As for trips posting, my May 7th trip posted, but my return on May 8th, and all subsequent trips, have not. I just submitted the request for missing points, but I guess I'll just sit back and wait.
I just reset my password today and was able to log on.
As for trips posting, my May 7th trip posted, but my return on May 8th, and all subsequent trips, have not. I just submitted the request for missing points, but I guess I'll just sit back and wait.
May 25, 2016, 5:57 pm
#14
Join Date: Jan 2010
Location: NYC
Programs: Hilton Diamond, SPG Gold Elite, Marriott Gold Elite, Hyatt Discoverist, Best Western Diamond Select
Posts: 198
Also can't log in. Even resetting password can't get me in, keeps saying
"Password entered is invalid. Password must be 8 characters, include 1 alpha character and 1 number or special character"
...even though I've followed all the rules and get a green check mark next to each requirement when I enter it. I've tried several times, through both Amtrak site and AGR site.
"Password entered is invalid. Password must be 8 characters, include 1 alpha character and 1 number or special character"
...even though I've followed all the rules and get a green check mark next to each requirement when I enter it. I've tried several times, through both Amtrak site and AGR site.
May 27, 2016, 8:37 am
#15
Join Date: Jan 2001
Location: SFO, JFK, PHL, etc.
Programs: UA GS 2Million, Marriott PP & LTPP, Amtrak Select Exec
Posts: 337
I can finally log in to the web site, though no trips have posted for me since May 2 (my next trip after that was May 12). Also, several functions of the site work only sporadically for me (such as showing posted transactions, which just hangs about 3/4 of the time).
What a fiasco. This is 2016; web sites and databases aren't experimental cutting edge technologies. It's pretty clear that Amtrak doesn't see AGR as a priority. If an airline did this with frequent flyer accounts, there'd be riots.
What a fiasco. This is 2016; web sites and databases aren't experimental cutting edge technologies. It's pretty clear that Amtrak doesn't see AGR as a priority. If an airline did this with frequent flyer accounts, there'd be riots.