Priority Pass question (UK Amex plat warning!)
Feb 5, 2008, 2:30 pm
#1
Original Poster
Join Date: Dec 2007
Location: PEK and BOS
Programs: BA - Blue
Posts: 4,539
Priority Pass question (UK Amex plat warning!)
In the priority pass booklet, it lists some lounges where immediate family can also enter (presumably for free, since otherwise all visits can include guests for a fee). Would the Amex-issued PP be any different (would normally charge 15UKP per guest)?
Does anyone know the answer/ have practical experience of this issue?
thanks,
tb
Does anyone know the answer/ have practical experience of this issue?
thanks,
tb
Feb 5, 2008, 8:48 pm
#2
Join Date: Oct 2004
Location: Finland
Programs: AY Platinum,Marriott Gold,HH Diamond,Sixt Platinum,Hertz PC,AMEX Platinum
Posts: 1,946
In the priority pass booklet, it lists some lounges where immediate family can also enter (presumably for free, since otherwise all visits can include guests for a fee). Would the Amex-issued PP be any different (would normally charge 15UKP per guest)?
Does anyone know the answer/ have practical experience of this issue
Does anyone know the answer/ have practical experience of this issue
Feb 5, 2008, 9:43 pm
#3
Join Date: Feb 2007
Posts: 226
Are you 100% sure? If the clerk keys in 1 person and 1 guest, it might not designate the guest as free.
Feb 5, 2008, 9:50 pm
#4
Join Date: Oct 2004
Location: Finland
Programs: AY Platinum,Marriott Gold,HH Diamond,Sixt Platinum,Hertz PC,AMEX Platinum
Posts: 1,946
Most of the lounges I have been in allow children free of charge with the Priority Pass but I haven't yet seen those, which allow adults. But then again, I haven't visited all of the 500 lounges yet.
Feb 5, 2008, 11:15 pm
#5
Original Poster
Join Date: Dec 2007
Location: PEK and BOS
Programs: BA - Blue
Posts: 4,539
Two I had in mind were the RCC in BOS and the Delta CR, again in BOS.
The brochure entry says: "All immediate family members can enter a RCC with the member, but the number of persons who are not immediate family will be limited to 2", and "Spouse and children under 21 years of age or up to 2 business associates can enter a Delta CR with the member".
On second reading: doesn't say whether they can enter free, but since I know that I can have guests normally for a fee in a lounge, and most other lounge entries don't specify what guests, I was guessing the specified categories would be free.
anyone know which way to read this?
thanks,
tb
The brochure entry says: "All immediate family members can enter a RCC with the member, but the number of persons who are not immediate family will be limited to 2", and "Spouse and children under 21 years of age or up to 2 business associates can enter a Delta CR with the member".
On second reading: doesn't say whether they can enter free, but since I know that I can have guests normally for a fee in a lounge, and most other lounge entries don't specify what guests, I was guessing the specified categories would be free.
anyone know which way to read this?
thanks,
tb
Feb 5, 2008, 11:39 pm
#6
Join Date: Oct 2004
Location: Finland
Programs: AY Platinum,Marriott Gold,HH Diamond,Sixt Platinum,Hertz PC,AMEX Platinum
Posts: 1,946
Two I had in mind were the RCC in BOS and the Delta CR, again in BOS.
The brochure entry says: "All immediate family members can enter a RCC with the member, but the number of persons who are not immediate family will be limited to 2", and "Spouse and children under 21 years of age or up to 2 business associates can enter a Delta CR with the member".
On second reading: doesn't say whether they can enter free, but since I know that I can have guests normally for a fee in a lounge, and most other lounge entries don't specify what guests, I was guessing the specified categories would be free.
The brochure entry says: "All immediate family members can enter a RCC with the member, but the number of persons who are not immediate family will be limited to 2", and "Spouse and children under 21 years of age or up to 2 business associates can enter a Delta CR with the member".
On second reading: doesn't say whether they can enter free, but since I know that I can have guests normally for a fee in a lounge, and most other lounge entries don't specify what guests, I was guessing the specified categories would be free.
Feb 6, 2008, 2:31 am
#7
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,879
In the priority pass booklet, it lists some lounges where immediate family can also enter (presumably for free, since otherwise all visits can include guests for a fee). Would the Amex-issued PP be any different (would normally charge 15UKP per guest)?
Does anyone know the answer/ have practical experience of this issue?
thanks,
tb
Does anyone know the answer/ have practical experience of this issue?
thanks,
tb
Feb 6, 2008, 8:08 am
#8
Join Date: Apr 2003
Location: YYZ
Programs: AC E75K, Amex Plat, NEXUS, Aman-user (not really a -junkie)
Posts: 1,721
Two I had in mind were the RCC in BOS and the Delta CR, again in BOS.
The brochure entry says: "All immediate family members can enter a RCC with the member, but the number of persons who are not immediate family will be limited to 2", and "Spouse and children under 21 years of age or up to 2 business associates can enter a Delta CR with the member".
On second reading: doesn't say whether they can enter free, but since I know that I can have guests normally for a fee in a lounge, and most other lounge entries don't specify what guests, I was guessing the specified categories would be free.
anyone know which way to read this?
thanks,
tb
The brochure entry says: "All immediate family members can enter a RCC with the member, but the number of persons who are not immediate family will be limited to 2", and "Spouse and children under 21 years of age or up to 2 business associates can enter a Delta CR with the member".
On second reading: doesn't say whether they can enter free, but since I know that I can have guests normally for a fee in a lounge, and most other lounge entries don't specify what guests, I was guessing the specified categories would be free.
anyone know which way to read this?
thanks,
tb
Feb 6, 2008, 9:47 am
#9
Original Poster
Join Date: Dec 2007
Location: PEK and BOS
Programs: BA - Blue
Posts: 4,539
However, as xray mentions, I suspect I misinterpreted the rules, and all guests would have to pay, but the number of guests allowed would be dependent on whether they were family.
tb
Feb 6, 2008, 10:02 am
#10
Join Date: Oct 2004
Location: Finland
Programs: AY Platinum,Marriott Gold,HH Diamond,Sixt Platinum,Hertz PC,AMEX Platinum
Posts: 1,946
Supplementary Amex card or Supplementary Priority Pass card? I am asking this because you can get the new Priority Pass card issued and delivered very fast if you contact them directly.
Feb 6, 2008, 11:35 am
#11
Original Poster
Join Date: Dec 2007
Location: PEK and BOS
Programs: BA - Blue
Posts: 4,539
Still waiting for supplementary amex card...
tb
tb
Feb 20, 2008, 3:10 am
#12
Suspended
Join Date: Jul 2007
Programs: United GS+
Posts: 1,889
Ok, finally got the UK Amex Plat PP card. It clearly states that you will be charged for guests.
It's strange. This card has a LONDON imprint on it. My USA based PP doesn't have any kind of USA imprint. I'm still really disappointed that they lose the LHR arrivals lounge!
Congratulations! You are now a privileged member of Priority Pass - the world's largest independent airport lounge access program
Dear Mr. jgsx
As a valued American Express Platinum Card member, it is our pleasure to welcome you to Priority Pass - the program that gives you access to over 500 airport VIP lounges worldwide, regardless of your choice of airline, class of ticket or membership in an airline lounge program. Enclosed you will find your membership kit which contains your Lounge Directory and personalized membership card, which must be presented to the lounge in order for the lounge to admit you. Please take a moment to review the introductory section of the Directory, headed 'How to Use Priority Pass', and the 'Conditions of Use' section at the back.
It's essential to carry your Priority Pass membership card with you. When visiting a lounge, simply present your Priority Pass card to the receptionist who will take an imprint and ask you to sign a 'Record of Visit' voucher, or in some lounges, your Priority Pass card will be electronically swiped. (Please note: your Platinum card will not allow you access, you must present your Priority Pass card in order that the lounge may admit you). Since you hold Prestige membership courtesy of American Express you personally are entitled to free lounge visits, only the fee for anyone accompanying you will be charged to your American Express Platinum card (currently E24 per guest per visit).
Plus you can access up-to-the-minute lounge information on our website at www.prioritypass.com. To log in at the members-only section, simply enter your membership number as it appears on your Priority Pass card, and when registering for the first time please enter your website pin number as supplied.
Membership Number: XXXXXXXXXX Website Pin: XXXX
However, if you have already registered on the website please use the personal password that you have defined.
At Priority Pass our aim is to give you the best possible service in all apsects of membership. If you have any questions about Priority Pass please feel free to call out Membership Services team on 020 8680 1338, we'll be happy to help.
Yours sincerely
Alison Broom
Travel and Membership Services Manager
Dear Mr. jgsx
As a valued American Express Platinum Card member, it is our pleasure to welcome you to Priority Pass - the program that gives you access to over 500 airport VIP lounges worldwide, regardless of your choice of airline, class of ticket or membership in an airline lounge program. Enclosed you will find your membership kit which contains your Lounge Directory and personalized membership card, which must be presented to the lounge in order for the lounge to admit you. Please take a moment to review the introductory section of the Directory, headed 'How to Use Priority Pass', and the 'Conditions of Use' section at the back.
It's essential to carry your Priority Pass membership card with you. When visiting a lounge, simply present your Priority Pass card to the receptionist who will take an imprint and ask you to sign a 'Record of Visit' voucher, or in some lounges, your Priority Pass card will be electronically swiped. (Please note: your Platinum card will not allow you access, you must present your Priority Pass card in order that the lounge may admit you). Since you hold Prestige membership courtesy of American Express you personally are entitled to free lounge visits, only the fee for anyone accompanying you will be charged to your American Express Platinum card (currently E24 per guest per visit).
Plus you can access up-to-the-minute lounge information on our website at www.prioritypass.com. To log in at the members-only section, simply enter your membership number as it appears on your Priority Pass card, and when registering for the first time please enter your website pin number as supplied.
Membership Number: XXXXXXXXXX Website Pin: XXXX
However, if you have already registered on the website please use the personal password that you have defined.
At Priority Pass our aim is to give you the best possible service in all apsects of membership. If you have any questions about Priority Pass please feel free to call out Membership Services team on 020 8680 1338, we'll be happy to help.
Yours sincerely
Alison Broom
Travel and Membership Services Manager
It's strange. This card has a LONDON imprint on it. My USA based PP doesn't have any kind of USA imprint. I'm still really disappointed that they lose the LHR arrivals lounge!
Feb 20, 2008, 3:27 am
#13
Join Date: Oct 2004
Location: Finland
Programs: AY Platinum,Marriott Gold,HH Diamond,Sixt Platinum,Hertz PC,AMEX Platinum
Posts: 1,946
So simplified:
- Lounge has some policy regarding who can enter the lounge
- Lounge doesn't know and cannot determine the level of the membership, they will just fill the form for Priority Pass according to the rules; the form will include information such as 1 member + 1 guest
- PriorityPass Prestige member will enter free of charge so Priority Pass doesn't charge anything for the 1 member part but will charge the 1 guest
So if the lounge would have the policy to allow some guests free of charge then they would record this in the form as 1 member + 0 guests. Some lounges for example allow children free of charge. For example, I took a friend of mine to the lounge and my friend had a one child with him. The form had a record 1 member + 1 guest. Priority Pass charged me the 1 guest fee. If the lounge would have recorded it as 1 member + 2 guests then I would have been charged two guests.
I have had that all the time for my European Priority Pass card. It is just showing the service center, which is taking care of the card.
Feb 20, 2008, 3:30 am
#14
Suspended
Join Date: Jul 2007
Programs: United GS+
Posts: 1,889
Yes, that has been the case all the time. Of course if the lounge has policy of not to charge the guests then it would be different.
So simplified:
- Lounge has some policy regarding who can enter the lounge
- Lounge doesn't know and cannot determine the level of the membership, they will just fill the form for Priority Pass according to the rules; the form will include information such as 1 member + 1 guest
- PriorityPass Prestige member will enter free of charge so Priority Pass doesn't charge anything for the 1 member part but will charge the 1 guest
So if the lounge would have the policy to allow some guests free of charge then they would record this in the form as 1 member + 0 guests. Some lounges for example allow children free of charge. For example, I took a friend of mine to the lounge and my friend had a one child with him. The form had a record 1 member + 1 guest. Priority Pass charged me the 1 guest fee. If the lounge would have recorded it as 1 member + 2 guests then I would have been charged two guests.
I have had that all the time for my European Priority Pass card. It is just showing the service center, which is taking care of the card.
So simplified:
- Lounge has some policy regarding who can enter the lounge
- Lounge doesn't know and cannot determine the level of the membership, they will just fill the form for Priority Pass according to the rules; the form will include information such as 1 member + 1 guest
- PriorityPass Prestige member will enter free of charge so Priority Pass doesn't charge anything for the 1 member part but will charge the 1 guest
So if the lounge would have the policy to allow some guests free of charge then they would record this in the form as 1 member + 0 guests. Some lounges for example allow children free of charge. For example, I took a friend of mine to the lounge and my friend had a one child with him. The form had a record 1 member + 1 guest. Priority Pass charged me the 1 guest fee. If the lounge would have recorded it as 1 member + 2 guests then I would have been charged two guests.
I have had that all the time for my European Priority Pass card. It is just showing the service center, which is taking care of the card.
Feb 20, 2008, 3:35 am
#15
Join Date: Oct 2004
Location: Finland
Programs: AY Platinum,Marriott Gold,HH Diamond,Sixt Platinum,Hertz PC,AMEX Platinum
Posts: 1,946
Of course later on it is possible to discuss about that with Priority Pass but how can you prove easily that you didn't take anyone in the lounge.
Some lounges will submit the forms to the Priority Pass only once per month so it will take some time before they are processed and when the charge will come through to Amex.