UK Platinum Card Travel Insurance
Oct 28, 2011, 6:58 am
#1
Original Poster
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
UK Platinum Card Travel Insurance
Hi
Does anyone happen to know if the Plat travel Insurance covers missed flight connections due to a delay to the inbound flight, including weather, mechanical, congestion delays etc??
Cheers
Ben
Does anyone happen to know if the Plat travel Insurance covers missed flight connections due to a delay to the inbound flight, including weather, mechanical, congestion delays etc??
Cheers
Ben
Oct 28, 2011, 7:08 am
#2
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,812
You can see the full UK policy here:-
https://secure.cmax.americanexpress....0UK%20Plat.pdf
includes:-
"You will be reimbursed up to £150 per person for refreshment costs, or up to £300 per person(including £150 for refreshments) for additional travel and accommodation costs incurred prior to actual departure on Your Trip if:-"
"You miss Your connecting flight, train or ship and no alternative is made
available within 4 hours of the published departure time."
NOT COVERED:
Under missed departure and missed connection, claims where insufficient time has been allowed to arrive at the departure point or to arrive to connect with Your ongoing journey by flight, train or ship.
https://secure.cmax.americanexpress....0UK%20Plat.pdf
includes:-
"You will be reimbursed up to £150 per person for refreshment costs, or up to £300 per person(including £150 for refreshments) for additional travel and accommodation costs incurred prior to actual departure on Your Trip if:-"
"You miss Your connecting flight, train or ship and no alternative is made
available within 4 hours of the published departure time."
NOT COVERED:
Under missed departure and missed connection, claims where insufficient time has been allowed to arrive at the departure point or to arrive to connect with Your ongoing journey by flight, train or ship.
Oct 28, 2011, 7:25 am
#3
Original Poster
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
You can see the full UK policy here:-
https://secure.cmax.americanexpress....0UK%20Plat.pdf
includes:-
"You will be reimbursed up to £150 per person for refreshment costs, or up to £300 per person(including £150 for refreshments) for additional travel and accommodation costs incurred prior to actual departure on Your Trip if:-"
"You miss Your connecting flight, train or ship and no alternative is made
available within 4 hours of the published departure time."
NOT COVERED:
Under missed departure and missed connection, claims where insufficient time has been allowed to arrive at the departure point or to arrive to connect with Your ongoing journey by flight, train or ship.
https://secure.cmax.americanexpress....0UK%20Plat.pdf
includes:-
"You will be reimbursed up to £150 per person for refreshment costs, or up to £300 per person(including £150 for refreshments) for additional travel and accommodation costs incurred prior to actual departure on Your Trip if:-"
"You miss Your connecting flight, train or ship and no alternative is made
available within 4 hours of the published departure time."
NOT COVERED:
Under missed departure and missed connection, claims where insufficient time has been allowed to arrive at the departure point or to arrive to connect with Your ongoing journey by flight, train or ship.
Oct 28, 2011, 7:36 am
#4
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,812
Yeap £300 per person. My reading of it would be that separate/all one is irrelevant. Of course if it is all on one PNR, the airline should be sorting you out, unless the last flight of the day for them, and you can book on another airline or whatever.
Last edited by tangey; Oct 28, 2011 at 7:43 am
Oct 28, 2011, 8:03 am
#5
Original Poster
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
Its highly annoying that BA can not do it at the same price, esp as its part of a larger ticket, I don't think I'll ever get airline pricing!
I can build in a 3.5 hour JFK transfer (or indeed over 6 if I get the earliest flight out of LAS) however as a nervous type 3.5 seems like cutting it fine, whilst as an impatient type 6 hours seems like way too long to be hanging around at an airport!
Nov 6, 2011, 4:41 pm
#6
Original Member
Join Date: May 1998
Location: London
Programs: BA Gold, ex-BD Gold, SPG Gold, HH Gold
Posts: 2,040
Thanks again. I'm debating whether to save £180 booking a one way AA feeder into JFK to a BA TATL, directly with AA instead of an overall part of a BA itinerary.
Its highly annoying that BA can not do it at the same price, esp as its part of a larger ticket, I don't think I'll ever get airline pricing!
I can build in a 3.5 hour JFK transfer (or indeed over 6 if I get the earliest flight out of LAS) however as a nervous type 3.5 seems like cutting it fine, whilst as an impatient type 6 hours seems like way too long to be hanging around at an airport!
Its highly annoying that BA can not do it at the same price, esp as its part of a larger ticket, I don't think I'll ever get airline pricing!
I can build in a 3.5 hour JFK transfer (or indeed over 6 if I get the earliest flight out of LAS) however as a nervous type 3.5 seems like cutting it fine, whilst as an impatient type 6 hours seems like way too long to be hanging around at an airport!
The BA pricing issue is likely due to a lower fare class being available on AA than what BA would book as part of the combined itinerary.
Mar 29, 2014, 10:07 am
#7
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
[UK] Platinum medical insurance. Can you pay an extra premium to cover pre-existing?
Hi,
I would call Amex, but their travel insurance line is only open Mon-Fri.
I know that their medical insurance doesn't cover for pre-existing conditions. If I were willing to pay an extra premium, would they offer coverage for my next trip?
I would call Amex, but their travel insurance line is only open Mon-Fri.
I know that their medical insurance doesn't cover for pre-existing conditions. If I were willing to pay an extra premium, would they offer coverage for my next trip?
Mar 30, 2014, 9:16 pm
#8
Join Date: Jun 2001
Location: The road less traveled
Programs: UA Gold MM, AA EXP, Delta Platinum, Marriott Titanium, HHonors Diamond, Natl EE, Hertz Platinum
Posts: 5,118
No, this is not an option on the Platinum Card in the UK, but maybe they will add it one day. I believe there are companies that provide pre-existing condition "top-ups", right?
Nov 22, 2014, 8:22 pm
#9
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
Hi Guys,
My partner missed a connecting flight at MIA (going from LHR to LAS). Connection time was 1hr 35mins and he missed it due to immigration and customs delays.
Flight was booked with AA on one PNR, with BA flying the LHR leg and AA the MIA to LAS leg. AA refuse to pay for hotel as delay was not their fault but have rebooked flight.
He used an Amex issued Amex to book flight. Will Amex Platinum insurance cover the missed connection? I see no definition of what insufficient connection time is. I assumed that if the airline sold the connection, then there was sufficient connection time built in.
My partner missed a connecting flight at MIA (going from LHR to LAS). Connection time was 1hr 35mins and he missed it due to immigration and customs delays.
Flight was booked with AA on one PNR, with BA flying the LHR leg and AA the MIA to LAS leg. AA refuse to pay for hotel as delay was not their fault but have rebooked flight.
He used an Amex issued Amex to book flight. Will Amex Platinum insurance cover the missed connection? I see no definition of what insufficient connection time is. I assumed that if the airline sold the connection, then there was sufficient connection time built in.
Dec 13, 2014, 7:33 am
#12
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
AXA insurance denied claim as I did not provide proof of the delay (I provided proof of boarding pass for missed flight and for flight taken next day, and proof of flight booking showing the connection I had been sold).
How do I get proof from Miami airport that there was significant delays at immigration on that day?
How do I get proof from Miami airport that there was significant delays at immigration on that day?
Dec 14, 2014, 10:30 am
#13
formerly sahiljain22
Join Date: Apr 2011
Location: BOS;NYC;YVR;YYZ;DEL;BOM
Programs: Amex Plat; HH Diamond; SPG Plat; Hyatt Diamond; United 1K; National EE; HSBC Premier
Posts: 532
AXA insurance denied claim as I did not provide proof of the delay (I provided proof of boarding pass for missed flight and for flight taken next day, and proof of flight booking showing the connection I had been sold).
How do I get proof from Miami airport that there was significant delays at immigration on that day?
How do I get proof from Miami airport that there was significant delays at immigration on that day?
Dec 14, 2014, 12:22 pm
#14
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
"Evidence from the appropriate organisation detailing the cause of the delay if You miss Your departure"
This above is what they said I need to provide. It is in the insurance policy docs. How do I provide this? The airport and/or US immigration are hardly going to provide this? Has anyone had experience with this before?
Last edited by Enigma368; Dec 14, 2014 at 1:17 pm
Dec 14, 2014, 7:06 pm
#15
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,152
Presumably once you finally got through immigration, you then went straight to the customer service desk of your onward airline (AA?), and got them to rebook you onto a flight the next day? If so, they should have a record of that rebooking (when + why), I'd suggest you try asking them for a confirmation/details of the rebooking to submit