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Old Sep 12, 11, 10:02 am   #1
 
Join Date: Jun 2003
Location: Irving, TX USA
Programs: AA PLT 1MM; HH Gold; MR Platinum; SPG Gold; Hertz PC; National EE; AXP Plat; Disney Premier Passport
Posts: 594
Priority Pass through Corporate Platinum card expired - how to renew?

All,

My priority pass card that I receive as a benefit of my Corporate Platinum card expired in late August, and I have not yet received a renewal. About two weeks prior to expiration, I called AmEx twice, both times with disappointing results:

1. First AmEx CSR told me I would need to contact Priority Pass for a renewal card. When I contacted Priority Pass, they said that AmEx had to provide Priority Pass with renewal information, and there was nothing the Priority Pass people could do.

2. Second AmEx CSR told me that renewals were typically processed one week prior to expiration. Well my PP card expired on 24 Aug 2011, and I still don't have a renewal card.

Has anyone who receives PP as a benefit of a Corporate Platinum card successfully renewed their PP card?

Cheers,
LBBZman
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Old Sep 12, 11, 11:00 am   #2
 
Join Date: May 2005
Location: Los Angeles, CA
Programs: AA EXP(.81MM), AMEX Platinum, United Premier Silver, Delta Gold, SPG Platinum 50, Hilton Gold VIP
Posts: 1,725
i dont know about u but i have PP Select and my card expires in 2014....... how could yours have expired so soon when they only introduced it last year?
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Old Sep 12, 11, 1:02 pm   #3
 
Join Date: Jun 2003
Location: Irving, TX USA
Programs: AA PLT 1MM; HH Gold; MR Platinum; SPG Gold; Hertz PC; National EE; AXP Plat; Disney Premier Passport
Posts: 594
Quote:
Originally Posted by jammanxc View Post
i dont know about u but i have PP Select and my card expires in 2014....... how could yours have expired so soon when they only introduced it last year?
This benefit was introduced to Corporate Platinum cardholders in 2009, before it was introduced to Individual Platinum cardholders. My card was valid for two years, from August 2009 - August 2011.

Cheers,
LBBZman
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Old Sep 27, 11, 7:11 pm   #4
 
Join Date: Jun 2003
Location: Irving, TX USA
Programs: AA PLT 1MM; HH Gold; MR Platinum; SPG Gold; Hertz PC; National EE; AXP Plat; Disney Premier Passport
Posts: 594
Just to close the loop on this, I sent a secure message and received a note back saying that somehow my renewal hadn't been automatically processed.

The AmEx representative processed my renewal, and I now have my Priority Pass credentials. It took about a week and a half to receive my credentials after sending the secure message.

Cheers,
LBBZman
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