AA and AS / Alaska reduce hub codesharing 2017 with VX merge
Jan 19, 2017, 6:58 am
#16
Join Date: Mar 2014
Location: DCA
Programs: MR Plat; AA Gold; UA Silver
Posts: 352
I just had a BWI-LAX flight dropped. Now AA wants me to go BWI-DFW-LAX/LAX-PHL-BWI which will take hours more. This is unacceptable. If I have to re-buy the AS flight it's now $550. I am going to call and ask if they can put me on the DCA-LAX, but I have a friend who is coming and she bought BWI-LAX through AS, not AA, so now she's stuck. This is so stupid.
Mar 20, 2017, 10:31 am
#17
Join Date: Nov 2007
Location: PHX
Posts: 4,787
I had a ticket from OGG to SJC booked as an AA marketed ticket on an AS operated flight and then a separate ticket from SJC to PHX the next morning on AA.
AA cancelled the OGG to SJC ticket. No notice at all. I went into AS.com to see about purchasing upgraded seats and found my ticket had been cancelled. I have to call AA, but I have no idea what they will offer me, and the separate ticket thing is going to be a problem I imagine. I'm going to ask to be rerouted from OGG to PHX directly and to have both tickets refunded but I have a feeling I'm going to get pushback given that they are separate tickets.
I got a great deal on the ticket and the same flight now is over $1,000. This is really dumb.
AA cancelled the OGG to SJC ticket. No notice at all. I went into AS.com to see about purchasing upgraded seats and found my ticket had been cancelled. I have to call AA, but I have no idea what they will offer me, and the separate ticket thing is going to be a problem I imagine. I'm going to ask to be rerouted from OGG to PHX directly and to have both tickets refunded but I have a feeling I'm going to get pushback given that they are separate tickets.
I got a great deal on the ticket and the same flight now is over $1,000. This is really dumb.
Last edited by lkar; Mar 20, 2017 at 11:05 am
Mar 20, 2017, 11:22 am
#18
Join Date: Nov 2007
Location: PHX
Posts: 4,787
So, AA refusing to do anything but re-accommodate me on OGG to SJC, changing me from the daytime AS flight to a redeye, connecting in LAX. They will not rebook me from OGG to PHX, and they will allow me to refund the OGG to SJC ticket, but not the SJC to PHX ticket, because they are separate tickets. That's what I was afraid of, but it seems pretty harsh.
Anyone think I have a case to escalate or even whether there's a way to escalate? I think she documented the record, so I'm not sure I have any options at all. Seems pretty lame, but I guess it's the hazard of split tickets.
Anyone think I have a case to escalate or even whether there's a way to escalate? I think she documented the record, so I'm not sure I have any options at all. Seems pretty lame, but I guess it's the hazard of split tickets.
Mar 20, 2017, 11:43 am
#20
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,391
Yup. "Great deals" often have downsides.
Oooh, tricky. Might not want to put your AA# on that ticket, though...
Oooh, tricky. Might not want to put your AA# on that ticket, though...
Mar 20, 2017, 11:53 am
#21
Join Date: Nov 2007
Location: PHX
Posts: 4,787
I did ask if they could simply change the OGG-SJC ticket to OGG-LAX, since it's a day flight, and then I would make my own way from LAX to PHX, but they said no.
Mar 20, 2017, 2:45 pm
#22
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,391
Mar 20, 2017, 3:29 pm
#23
Used to be 'g_leyser'
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,037
Mar 21, 2017, 8:33 am
#26
Join Date: Nov 2007
Location: PHX
Posts: 4,787
No, the flight still exists but AA says they cannot put me on it because they no longer codeshare with AS on the route so they told AS -- apparently three weeks ago without letting me know -- that they were not honoring the ticket, and now AS says I have no ticket. I'm actually beyond pissed, as I've stewed about it.
AA claims their only obligation is to reroute on their metal -- red eye with a stop -- or refund me. The refund does me little good because flights now on all carriers are more than double what I paid (for four tickets) and the AS flight is over $1,000 (I paid $250).
AA claims their only obligation is to reroute on their metal -- red eye with a stop -- or refund me. The refund does me little good because flights now on all carriers are more than double what I paid (for four tickets) and the AS flight is over $1,000 (I paid $250).
Mar 21, 2017, 9:39 am
#27
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,391
No, the flight still exists but AA says they cannot put me on it because they no longer codeshare with AS on the route so they told AS -- apparently three weeks ago without letting me know -- that they were not honoring the ticket, and now AS says I have no ticket. I'm actually beyond pissed, as I've stewed about it.
AA claims their only obligation is to reroute on their metal -- red eye with a stop -- or refund me. The refund does me little good because flights now on all carriers are more than double what I paid (for four tickets) and the AS flight is over $1,000 (I paid $250).
AA claims their only obligation is to reroute on their metal -- red eye with a stop -- or refund me. The refund does me little good because flights now on all carriers are more than double what I paid (for four tickets) and the AS flight is over $1,000 (I paid $250).
Mar 21, 2017, 9:45 am
#28
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
No they would've re-routed, but no promise on which flights would there be availability. Flights get cancelled all the time. In this case OP was booked on an AA flight (operated by AS) that was cancelled. While the AS flight still exists, they were booked on an AA flight. AA has done it's job by offering a re-route or refund, thus no grounds for compliant.
Mar 21, 2017, 10:21 am
#29
Join Date: Nov 2007
Location: PHX
Posts: 4,787
I think if I'd walked up, though, they likely would have re-routed me to PHX, since it's my final destination and they are required to protect on separate tickets for IROPS. Maybe not, but I probably would have had more flexibility. At the moment, they are refusing to re-route me to PHX and only to send me to SJC on a red eye connection.
I think it's debatable whether the flight has been cancelled, but in the end the language of the COC is broad enough that I don't think it much matters.
It's a pretty crappy situation. I have plenty of time to see if flights on other carriers lower or mileage tickets open.
I think it's debatable whether the flight has been cancelled, but in the end the language of the COC is broad enough that I don't think it much matters.
It's a pretty crappy situation. I have plenty of time to see if flights on other carriers lower or mileage tickets open.
Mar 24, 2017, 1:16 pm
#30
Join Date: Nov 2015
Posts: 10
Sorry if I'm hijacking the discussion, but I've looked for an AA/AS/VX thread to ask on.
I tend to fly SAN -> SFO for work purposes. My best option is VX, which I can now book as an AS codeshare, but I can't think of a way to get this credited on the AA side.
Will this be impossible until AA flies this route themselves?
I tend to fly SAN -> SFO for work purposes. My best option is VX, which I can now book as an AS codeshare, but I can't think of a way to get this credited on the AA side.
Will this be impossible until AA flies this route themselves?