Film broken on AA IFE: Sound problem on AA's copy of Kubrick's "2001"
Jan 12, 2016, 9:22 am
#1
Original Poster
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Film broken on AA IFE: Sound problem on AA's copy of Kubrick's "2001"
One of the films found on in in-flight entertainment system on the A321T is Stanley Kubrick's "2001". Unfortunately, the copy stored there is broken and unwatchable - the sound track runs about two or three minutes *ahead* of the picture (the climax of the opening "Also Sprach Zarthustra" should happen during the earthrise sequence, not long before it).
I've seen this happen on multiple flights, in Business and Coach, reported this a couple times, got miles as compensation, but it's still broken.
Anyone know of a better feedback path?
I've seen this happen on multiple flights, in Business and Coach, reported this a couple times, got miles as compensation, but it's still broken.
Anyone know of a better feedback path?
Jan 12, 2016, 2:59 pm
#5
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And, btw, if they find they're giving out bonus miles to lots of people for the same movie problem over and over, that may get it fixed much faster than the same person re-reporting it.
So I suggest you get some blogger to write this up as a miles-earning opportunity, and then maybe it'll get fixed a while after that.
Of course, the cynic in me knows how they'll fix it: They'll simply remove 2001 for the playlist.
Jan 13, 2016, 2:40 pm
#6
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I reported it to flight attendants a bunch of times, and then to the website in December (got 2k miles) and just now (haven't heard back yet).
Jan 14, 2016, 12:01 pm
#11
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Dave's reply
I was just in contact with THE HAL; to OP: The IFE ALWAYS works perfectly, especially on the A320--so you must be imagining the flaws you perceived...a short stroll outside the plane (at 32,000 ft) will correct your visual and hearing problems.
Last edited by nrr; Jan 14, 2016 at 12:40 pm Reason: Mixed up DAVE and HAL
Jan 14, 2016, 12:31 pm
#12
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Sure you weren't talking to HAL?
Jan 14, 2016, 12:42 pm
#14
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