Oops... CUN-JFK pax skip customs and leave airport [and yet again]
Nov 23, 2015, 6:52 am
#1
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Oops... CUN-JFK pax skip customs and leave airport [and yet again]
Surprised that this doesn't happen more often. Flight apparently arrived as a domestic flight and passengers just walked out.
http://www.nydailynews.com/new-york/...icle-1.2443629
Then the harassment started with AA telling everyone to return to JFK. LOL.
http://www.nydailynews.com/new-york/...icle-1.2443629
Then the harassment started with AA telling everyone to return to JFK. LOL.
Nov 23, 2015, 7:04 am
#2
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There was a similar instance a year or so ago with DL at JFK, inbound from LHR. I believe it was a lightly loaded (~70 pax) on a 764.
Nov 23, 2015, 7:34 am
#3
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Surprised that this doesn't happen more often. Flight apparently arrived as a domestic flight and passengers just walked out.
http://www.nydailynews.com/new-york/...icle-1.2443629
Then the harassment started with AA telling everyone to return to JFK. LOL.
http://www.nydailynews.com/new-york/...icle-1.2443629
Then the harassment started with AA telling everyone to return to JFK. LOL.
Nov 23, 2015, 7:44 am
#4
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Heard about this on the radio this morning and had a chuckle. All the hype/hoop about Homeland Security and something like this happens.
A chain is only as strong as its weakest link.
A chain is only as strong as its weakest link.
Nov 23, 2015, 7:54 am
#5
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Sounds like an AA screw-up. Wonder if this was just a case of the GA forgetting to close the domestic gate door instead of funneling pax downstairs to customs. Or did the plane arrive at a domestic only gate?
What a PIA and expense to have to return to JFK, which all but 6 pax apparently did. What about pax that connected on to other cities?
What a PIA and expense to have to return to JFK, which all but 6 pax apparently did. What about pax that connected on to other cities?
Nov 23, 2015, 7:58 am
#6
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Surprised that this doesn't happen more often. Flight apparently arrived as a domestic flight and passengers just walked out.
http://www.nydailynews.com/new-york/...icle-1.2443629
http://www.nydailynews.com/new-york/...icle-1.2443629
Nov 23, 2015, 9:11 am
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I wonder if these 6 will try and make AA pay for their return transportation to JFK. I mean, it was AA's fault, but the passengers should also know they need to clear customs and they can't just walk away.
Nov 23, 2015, 9:20 am
#9
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But it sounds like all 150 pax left JFK including pax that had checked bags. Which makes me think that some AA employee simply screwed up and coded/designated the flight as domestic with the bags being delivered to the domestic carousels. If bags had been delivered to the customs carousels, a whole plane load of pax would have gone to domestic Baggage service about missing bags and perhaps a light bulb would have gone off. All in all, pretty funny except if you had to schlep back to JFK.
Nov 23, 2015, 9:23 am
#11
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Well, if anything, I wouldn't rely on the Daily News to suss out what actually happened. But an internal coding error might make sense, and would be the reason why the gate agent didn't set the doors to force the arriving passengers to route via customs.
Is this like whack-a-mole? They fix the problem that alerts them to an ETOPS flight, but now another problem pops up where they can't tell the difference between a domestic vs. international arrival? What's next?
Is this like whack-a-mole? They fix the problem that alerts them to an ETOPS flight, but now another problem pops up where they can't tell the difference between a domestic vs. international arrival? What's next?
Nov 23, 2015, 9:40 am
#12
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Legally, everyone entering the country must go through immigration and customs. In the event of a screw-up on the part of a carrier, I suspect the onus is still on the traveler to comply with regulations (though AA might be on the hook for expenses incurred if, e.g., a passenger left on a connecting flight).
Nov 23, 2015, 10:26 am
#13
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Wouldn't it be pointless for them to have to return? The point of customs is to control who and what is coming into the country. Since they're already there, what is customs going to do?
Pax should be cleared automatically in this case, and JFK/DHS/AA can sort out the paperwork and blame internally.
Pax should be cleared automatically in this case, and JFK/DHS/AA can sort out the paperwork and blame internally.
Nov 23, 2015, 10:31 am
#14
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Are AA employees telling them they are actually customs, etc. and not employees of the airline?
Are they telling the truth or attempting to coerce the remaining passengers to travel to JFK?
The passenger complained Saturday that agents have “been harassing me with phone calls — they’re coming from high-up people at American Airlines, (Transportation Security Administration) and customs . . . . They’re very aggressive.” Another passenger also said that agents had been reaching out constantly.
“They’re telling me that I am here illegally, that I’m trespassing!” the passenger said. “They said, ‘If you don’t come in Monday, we’re sending FBI agents to your house.’ ”
Nov 23, 2015, 10:47 am
#15
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Legally, everyone entering the country must go through immigration and customs. In the event of a screw-up on the part of a carrier, I suspect the onus is still on the traveler to comply with regulations (though AA might be on the hook for expenses incurred if, e.g., a passenger left on a connecting flight).