chgodude

I used to work for competitor Direct Energy. EnergyPlus has a variable rate and not like DE fixed. The bonus mile is a good offer, sign up for it and once you receive your first bill call to cancel, it takes about 5 weeks for cancellation to take effect so your second bill will still be with EP and you will get miles and bonus miles but after that it will cancel.

zphelj

I am happy with how it turned out for me. Even with the price bump my energy use is low and the 20,000 miles was a good deal. Switching to a new provider where I live is as easy as ordering service with someone new, switch happens in < 7 days.

seawolf

Just received a class action lawsuit postcard. Seems like Energy Plus is being sue and they agree to settle. http://www.energysettlement.com

aamilesslave

Looks like it's worth $6. I'm not going to turn it down

ORD-TGU

Received it too. It is about time, so many complaints, so much bait and switch!
I personally negotiated to fix my rate and it is very competitive, so besides saving some $, I received a couple hundred miles a month. But I know many who got shafted by Energy Plus

NYBanker

As a follow up to my allegations of fraud some two years ago, it was good to also receive the class action notice yesterday.

I had been contacted by a different attorney about a year ago looking to form a class. I was invited to join as a lead plaintiff. Unfortunately, someone (these guys) beat the chap I had been talking to at the courthouse steps.

These IPR business models are predicated largely around bait-and-switch pricing. Heck, North American Power is a MLM scheme even.

I've found a stable, low fixed rate power contract in my area from Con Ed Solutions. After three tries away (lured by bonuses or initial teaser rates), I keep coming back to CES and remain pleased.

I encourage everyone to sign up on the settlement website. The management team at E+ traces it roots back to First USA. All about growing account counts, not service or value.

crimson12

FYI, the settlement is for a MINIMUM of $6. And E+ is coughing up a good chunk of change overall:

seawolf

Just got my settlement check today. I think I net out positive after factoring in the amount I paid Energy Plus for electricity.

crimson12

Just got ours too. $43. Not bad.

virmaior

I got $75.

And they helped me get to lifetime gold... so hey overall, I'm pleased with my experience with Energy Plus.

dddane

just a quick note... if you signed up for Energy Plus ... be sure to check the variable rate after your 12 month period is up. Their business model seems to be to take advantage of the customer after that period.

I saw on another forum that the customer complained EP was raising their rate .1 cents kWH per month... sure enough, I looked at my bill and it's more than double what it was a few months ago--I'm paying DOUBLE because these slimy .......s have been raising my rate the past few months.

.154 cents /kwh, the expected rate for other competitors is around .75 c kWH. (In Chicago)

I did my research when signing up for this offer and the rate I was paying the first year was a good deal. Now, not so much. They may have lost their class action but they're still a shady business provider apparently...

ORD-TGU

Any idea if this service is churnable? Signed up and got bonus a couple of years ago.

Now want to sign up for:
https://www.energypluscompany.com/co...88&gas_pcb=788

T&C state: Previous and existing Energy Plus customers are not eligible.

So is previous customer by SS# or AAdvantag number? How about if I moved and am at different address?

TIA!

dmp614

Me, too... was happy to pay a slight premium the first year or so to get the miles. Then noticed my rate was creeping up dramatically. I called and a CSA dropped my rate considerably. I was happy again (this was at least a year ago).

Recently emailed them to complain the rate was almost double why my local provider was offering. I asked for help/info as to why it was so much more expensive. In response I got a curt email back saying my service was cancelled. Not at all what I expected, but OK with me.

A few weeks after I got a voicemail from a CSM at EP asking me to call her. I tried to call the number/extension she provided... their phone system would only take 4-digit extensions and she assured me that her extension was 5-digits. Seems that type of confusion runs throughout their organization.

I finally connected with her, and she practically begged me to sign back up. She offered to lower the rate and kick in a few thousand miles as a bonus. She also back-dated the rate change to the beginning of the year resulting in a $50 credit on my next bill.

So for signing back up I got a $50 credit and a few thousand miles, and can cancel again in a month. Seemed worth it.

When the paperwork came to verify that I had indeed signed up with EP again, it says in multiple places that the signup bonus is a one-time deal in both big and tiny print. So it does not seem that it's churnable directly - but a conversation with a CSA can easily result in a big bonus mile allotment. YMMV.

ORD-TGU

I will be more conservative and sign up for the United Airlines deal, it is currently 12.5K. It is a different address too. Will report back.

fr33b13

were you able to churn? Would be an interesting data point