Jan 14, 2015, 11:06 am
Last edit by: JDiver
Free 24 hr. Hold For Reservations Made Within 7 Days Of Travel No Longer Offered
Note: AA no longer refunds tickets purchased within the seven days of flight time frame when one cancels within 24 hours, as of 12 June 2015.
Please follow that topic / policy here: AA No more Refunds within 24 hours if booked inside 7 day window
The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (14 CFR 259.5(b)(4), 76 Fed. Reg. 23110, 23166, Apr. 25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure time.
1) Allowing one to "hold" a booking for 24 hours rather than purchase immediately. Unfortunately, some may not know this and purchase thinking they can cancel within 24 hours free of fees or cost.
Q: How do I "Hold" a reservation?
A: You may place your reservation on hold for 24 hours if you are booking your reservation seven or more days prior to departure. When you make a reservation on aa.com for American Airlines flights, including American flights operated by codeshare partners, look for the “Free 24 hour hold” option on the “Review and Pay” page during the booking process.
AA Reservations FAQ - Link
A: You may place your reservation on hold for 24 hours if you are booking your reservation seven or more days prior to departure. When you make a reservation on aa.com for American Airlines flights, including American flights operated by codeshare partners, look for the “Free 24 hour hold” option on the “Review and Pay” page during the booking process.
AA Reservations FAQ - Link
Hold Your Reservation On aa.com (Link)
As a convenience for your travel planning, aa.com offers hold* options during booking. You may place your reservation on hold for up to 24 hours for free, or you may pay to place your reservation on hold for an extended time period. When you make a reservation on aa.com for American Airlines flights, including American flights operated by codeshare partners, look for the "Hold" option on the "Review and Pay" page during the booking process.
Hold your reservation for 24 hours or more
Book your flight now!
* Actual hold period depends on fare rules. Some fares require purchase by a specific time.
As a convenience for your travel planning, aa.com offers hold* options during booking. You may place your reservation on hold for up to 24 hours for free, or you may pay to place your reservation on hold for an extended time period. When you make a reservation on aa.com for American Airlines flights, including American flights operated by codeshare partners, look for the "Hold" option on the "Review and Pay" page during the booking process.
Hold your reservation for 24 hours or more
* Did you find a good fare, but need more time? Hold your trip.
Here's how it works: * All holds are free for the first 24 hours.
* If you choose to hold longer, you’ll be charged after 24 hours.
* Hold charges are non-refundable.
* When you’re ready, go to the confirmation email or My Trips to pay for or cancel your trip.
* Be sure to pay with a credit card from the same country you used to hold your trip or your fare may change.
Once you select the Hold option, the Free Hold and Extended Hold offers will display:* If you choose to hold longer, you’ll be charged after 24 hours.
* Hold charges are non-refundable.
* When you’re ready, go to the confirmation email or My Trips to pay for or cancel your trip.
* Be sure to pay with a credit card from the same country you used to hold your trip or your fare may change.
Book your flight now!
* Actual hold period depends on fare rules. Some fares require purchase by a specific time.
Link to PDF USDOT "Guidance on the 24-Hour Reservation Requirement"
Updated 1 July 2015
No More Free 24 hr. Hold For Reservations Made Within 7 Days Of Travel
Jan 8, 2015, 6:30 pm
#121
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Join Date: Mar 2001
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This particular topic never had anything to do with award tickets.
Jan 13, 2015, 11:21 pm
#122
Original Member
Join Date: May 1998
Location: Austin TX
Programs: AA PLT, ICH Plat
Posts: 1,965
Is 24 Hr Hold No More?
Trying to book AA domestic paid res less then 7 days out.
aa.com asks for immediate purchase.......no HOLD option.
Is this a glitch, or did I miss a memo?
THANKS
aa.com asks for immediate purchase.......no HOLD option.
Is this a glitch, or did I miss a memo?
THANKS
Jan 13, 2015, 11:47 pm
#123
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,976
You missed the memo. AA dropped this option some months ago. The legal requirement for a 24 hour refund/hold does not apply within 7 days of departure. AA decided to do no more than the law requires.
Jan 13, 2015, 11:56 pm
#124
Original Member
Join Date: May 1998
Location: Austin TX
Programs: AA PLT, ICH Plat
Posts: 1,965
You missed the memo. AA dropped this option some months ago. The legal requirement for a 24 hour refund/hold does not apply within 7 days of departure. AA decided to do no more than the law requires.
Appreciate Quick Reply
Jan 14, 2015, 2:49 am
#125
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
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Posts: 1,989
You missed the memo. AA dropped this option some months ago. The legal requirement for a 24 hour refund/hold does not apply within 7 days of departure. AA decided to do no more than the law requires.
Jan 14, 2015, 8:52 am
#126
Join Date: May 2009
Location: Mundelein, Il
Programs: Executive Platinum
Posts: 482
You missed the memo. AA dropped this option some months ago. The legal requirement for a 24 hour refund/hold does not apply within 7 days of departure. AA decided to do no more than the law requires.
Actually, while it's true that holds within 7 days are no longer allowed, they do allow refunds within the first 24 hours after booking for tickets purchased within 7 days of departure. I've cancelled multiple otherwise non-refundable tickets under this policy within the last several months.
Jan 14, 2015, 9:01 am
#127
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Jan 14, 2015, 10:14 am
#128
Join Date: Jan 2015
Location: LHR
Programs: AA
Posts: 773
When did they change this? I've booked multiple holds within not only 7 days but within 1 or 2 days, in the last month, one of which I ended up confirming a few hours later.
Jan 14, 2015, 11:14 am
#129
Moderator: American AAdvantage
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Note: AA no longer refunds tickets purchased within the seven days of flight time frame when one cancels within 24 hours, as of 12 June 2015.
Please follow that topic / policy here: AA No more Refunds within 24 hours if booked inside 7 day window
Last edited by JDiver; Dec 2, 2015 at 8:27 am Reason: Add recent further restrictions