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Old Mar 16, 12, 4:13 pm   #1
Original Poster
  
Join Date: Dec 2006
Programs: AA PLT (2MM-- thank you FT!), UAL, DL, AF, BA
Posts: 851
AAdvantage hotel rewards-- is it a scam? or broken? or am I an idiot?

hello all:

i'm trying to book a room in austin, texas for the middle of next week. I have plenty of miles. using AA's website, a list of options appears with different prices in miles. I have now tried 5 different hotels and, at the end of the process, I am told that the room is no longer available and to choose a different room, an option that doesn't exist. instead, i need to resubmit my search, which often causes the same hotel to appear at a different redemption rate, but the room is still not available even if the rate is higher than the one previously quoted (just as often, the new rate is reduced, but still unavailable).

can someone help me here? can a phone agent help?

thanks.
Keith Flyer Maven is offline  
Old Mar 16, 12, 4:27 pm   #2
  
Join Date: May 2007
Programs: AAdvantage, Hilton
Posts: 3,158
Obviously it's not a scam, but rather the website is malfunctioning. Why not call the 24-Hour Assistance number 1-800-349-3244 and see if you can book with them over the phone.
sukn is offline  
Old Mar 16, 12, 5:43 pm   #3
  
Join Date: Mar 2004
Location: Wenatchee, WA
Programs: Lifetime AA Gold-1MM
Posts: 4,909
SXSW ends Sunday. maybe a bunch of people are staying over a few days and all the rooms are booked?
BLI-Flyer is offline  
Old Mar 16, 12, 5:51 pm   #4
  
Join Date: Sep 2007
Location: MEL
Programs: NZ*E, AA1MM, QFWP, VA/UA/DL, etc...
Posts: 511
Last year I used the site to book rooms in NYC and DC and had no problems - got some pretty nice suites out of it too.
RandyNZ is offline  
Old Mar 16, 12, 6:24 pm   #5
Original Poster
  
Join Date: Dec 2006
Programs: AA PLT (2MM-- thank you FT!), UAL, DL, AF, BA
Posts: 851
Site must have been buggy. Now shows consistent redemption rates and ability to book. Mods, feel free to close.
Keith Flyer Maven is offline  
 


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