Thank you aa [Great service during IRROPS]
May 26, 2015, 10:29 am
#1
Original Poster
Join Date: May 2008
Location: NY
Programs: AA Gold; SPG: Gold:
Posts: 473
Thank you aa [Great service during IRROPS]
Traveling with two adult granddaughters from MCI to LGA via DFW. We board at MCI and get to the runway--weather in DFW not allowing takeoff or landing. Long story short-back and forth to runway twice--and took off three hours later. BUT..
The crew was amazing. The pilot gave us all the details, had a great sense of humor - passengers allowed to deplane twice at the gate at MCI--crew served oatmeal bars, water--they were helpful, efficient and just a great bunch of people.
I am a very impatient person and if they made this tolerable for me, it was outstanding service. Just sayin^
The crew was amazing. The pilot gave us all the details, had a great sense of humor - passengers allowed to deplane twice at the gate at MCI--crew served oatmeal bars, water--they were helpful, efficient and just a great bunch of people.
I am a very impatient person and if they made this tolerable for me, it was outstanding service. Just sayin^
May 26, 2015, 1:10 pm
#2
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Join Date: May 2013
Location: NYC
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Consider yourself lucky that's not the norm
May 26, 2015, 1:23 pm
#3
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May 26, 2015, 1:47 pm
#4
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Join Date: May 2013
Location: NYC
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Just expressing my frustration with what a .... show this shell of an airline has become. I'll save the details for another thread or my spend on other airlines.
May 26, 2015, 1:52 pm
#5
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May 26, 2015, 1:58 pm
#6
Join Date: Mar 2008
Location: SFO, SJC
Programs: AA - EXP 2MM+, Marriott PLT, UA, National Exec
Posts: 495
Nice to see a "thank you" type thread. It's sure been a while...
I bet it will be short lived though. The rants tend to go for days on end.
Cheers.
I bet it will be short lived though. The rants tend to go for days on end.
Cheers.
May 26, 2015, 2:48 pm
#7
Moderator: American AAdvantage, Signatures
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Thank you for sharing!
May 26, 2015, 3:10 pm
#8
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Not what I was expecting....
well, post #2 yes.
well, post #2 yes.
May 26, 2015, 4:31 pm
#9
Join Date: Feb 2012
Location: SAN
Programs: AA-EXP; US-Silver; Marriott-Platinum; Starwood-Platinum; Hilton-Gold
Posts: 1,260
I know there are some jaded folks in here, but it's nice to see this original post. I have had my fair share of IRROPS, and it's extremely RARE that employees don't go out of the way for me to help or assist. ORD, DFW, SAN, LAX, and MIA, just a smile and telling them you understand that the delay or IRROP issue is out of their control and that you appreciate their help goes a long way.
Irritable and nasty tones with employees that have zero control over delays or weather doesn't get you anywhere. If #2 carries that attitude to employees it's no wonder he gets no help or assistance.
Irritable and nasty tones with employees that have zero control over delays or weather doesn't get you anywhere. If #2 carries that attitude to employees it's no wonder he gets no help or assistance.
May 26, 2015, 4:51 pm
#10
Join Date: Feb 2006
Location: Tucson, AZ
Programs: AA Platinum, HIlton Gold
Posts: 191
I was flying Edinburgh -> New York -> Dallas -> Tucson Saturday. I saw the forecast for DFW and pre-emptively asked for a re-route to Chicago then Tucson. There were no delays at the time. I tried this at the JFK baggage recheck after customs and they said maybe, but they had to make phone calls. The EXP desk took care if it no questions asked. YMMV, could have been the free same day confirmed flight change for EXP, but I was happy they accommodated. As it turned out my flights were 'ok' - only delayed 2-3 hours but I felt better not have to fly in that weather and worry about making it home that night.
So another kudo to American from me.
So another kudo to American from me.
May 26, 2015, 5:21 pm
#11
Join Date: Dec 2010
Location: PHX
Programs: AA PRO
Posts: 352
Thank you aa [Great service during IRROPS]
They were great for me last night too. We were supposed to fly MSY-DFW-PHX. Massive thunderstorms in DFW and MSY.
Called the OSO desk, extremely competent agent answered immediately and had my party of two (in two different records) rebooked for this morning via MIA complete with upgrade requests entered (and fulfilled!)
Called the OSO desk, extremely competent agent answered immediately and had my party of two (in two different records) rebooked for this morning via MIA complete with upgrade requests entered (and fulfilled!)
May 26, 2015, 7:13 pm
#12
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
It works well as a customer, too. It lets you express your frustration without putting the person trying to help you on the defensive.
May 27, 2015, 8:08 am
#13
Join Date: Jul 2007
Location: NYC-BNA
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May 27, 2015, 8:12 am
#14
Join Date: Apr 2005
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