AA.com Can Not Validate My Street Address
Mar 12, 2007, 10:26 am
#1
Original Poster
Join Date: Dec 2005
Location: LGA
Programs: AA - GLD; MR - GLD;
Posts: 173
AA.com Can Not Validate My Street Address
I just moved into a new building that was put up less then a year ago on a street that was just created.
This morning I am trying to update all my accounts and when I entered the address in for my AAdvantage information, I got an error "We are unable to validate your Street address. Please verify and re-submit."
I will calling AA later tonight to hopefully resolve this, but has anyone come across this issue in the past? What was your resolution?
This morning I am trying to update all my accounts and when I entered the address in for my AAdvantage information, I got an error "We are unable to validate your Street address. Please verify and re-submit."
I will calling AA later tonight to hopefully resolve this, but has anyone come across this issue in the past? What was your resolution?
Mar 12, 2007, 10:33 am
#2
Join Date: Aug 2005
Location: SFO
Programs: AA EXP/4MM, UA GS, AS MVP GOLD 75K
Posts: 3,362
I didn't even know that AA validates street addresses to check for authenticity. I wouldn't be surprised if the problem was actually the syntax in the address itself (a *, /, <, etc)
You can always call into AAdvantage and they can do it manually.
You can always call into AAdvantage and they can do it manually.
Mar 12, 2007, 10:38 am
#3
FlyerTalk Evangelist
Join Date: Sep 2000
Location: Chicago, IL
Posts: 20,404
This happened to me a few years ago -- I really hate this kind of "technology" that requires constant updating, even though it may not yet even be available. 
You have to call and they'll manually deal with it. Annoying.
You have to call and they'll manually deal with it. Annoying.
Mar 12, 2007, 10:40 am
#4
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,900
Can you move back? Maybe your living in a virtual reality building. Second Life maybe?
Mar 12, 2007, 10:47 am
#5
Original Poster
Join Date: Dec 2005
Location: LGA
Programs: AA - GLD; MR - GLD;
Posts: 173
Yeah fun, called customer service, they are having issues as well. The best part is that they entered my city wrong, but got the Zip code correct, hopefully i get my plt card!
HAHAAH move back never! I now live 10 mins from LGA versus the 1 hr before!
HAHAAH move back never! I now live 10 mins from LGA versus the 1 hr before!
Mar 12, 2007, 12:54 pm
#6
Join Date: Jul 2003
Location: Chicago, IL
Programs: UA 1P, AA PLT, HH Diamond, SPG PLT, MR PLT, Hertz 5*
Posts: 190
Same thing happened to me. Had to call CS. big waste of time as I never get any of the targetted offers anyway.
JK
JK
Mar 12, 2007, 1:12 pm
#7
Join Date: Jun 2005
Location: MCO-The Mouse House
Programs: AA EXPlt, SPG Plt, Nat EE
Posts: 1,544
I have this issue with a Discover credit card. They keep calling and telling me my address doesn't exsist.....yet every month their bill gets here.
Mar 12, 2007, 1:23 pm
#8
Join Date: Mar 2002
Location: Bklyn, NY. ex-UA 1P, ex-US pref, ex-CO plat, ex-DL sil, ex-HH dmnd. Presently Free Agent
Posts: 391
A real PITA if you don't use your apt. number in your address, but the previous owner did.
Mar 12, 2007, 1:46 pm
#9
Join Date: Feb 2007
Location: Nashville, TN
Programs: AA PP; Bonvoy SE
Posts: 265
I have same problem as well. Been ongoing for 2 months. I recently got married and moved into a new construction home. They won't change my address or phone number. Not too worried about it, since address listed is my parents address. I guess I'll have to keep going over there to pick up my mail.
I've tried changing the last name on my wife's account, can't do that either. Can't update name, address, or telephone. I would assume I'd have to call to change her name anyways, even though it's correct on each of our AA Citicard accounts. AA needs a better system in place for updating.
I've tried changing the last name on my wife's account, can't do that either. Can't update name, address, or telephone. I would assume I'd have to call to change her name anyways, even though it's correct on each of our AA Citicard accounts. AA needs a better system in place for updating.
Mar 12, 2007, 2:49 pm
#10
Join Date: Oct 2003
Location: Stuck Between the Moon and CLD or SAN, Your local Taco Bell
Programs: AA EXP/LT PLT, DL PM, UA Silver, SPG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,510
When this happened to me it was because our building is technically "123-27 Elm St" but everyone uses "123 Elm St". Once they fixed that one, it wouldn't take an apt number.
Mar 13, 2007, 5:18 am
#11
Join Date: Apr 2001
Location: Central New Jersey
Programs: AA Lifetime Plat 2MM
Posts: 691
I had the same thing happen when I moved to NJ almost 2 years ago. The issue is that the post office is in Hightstown but I live in East Windsor. I finally had to enter Hightstown as my city even though it's not, and the AA web site accepted it. So, if you know that your post office is located in a different city, try entering that city name.
My account did get magically updated and does list my correct city now without any action by me.
My account did get magically updated and does list my correct city now without any action by me.
Mar 13, 2007, 8:21 am
#12
Join Date: Feb 2007
Location: Nashville, TN
Programs: AA PP; Bonvoy SE
Posts: 265
I think my main problem may not be the city, but rather the zip code. My city added a new zip code and I'm guessing that's why it isn't picking it up. I'm weary about putting the wrong zip, since my city has 3 now.
Mar 13, 2007, 8:30 am
#13
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,571
.
Mar 13, 2007, 9:14 am
#14
FlyerTalk Evangelist
Join Date: Aug 2003
Location: MSY (finally); previously NYC, BOS, AUH
Programs: AA EXP, 6MM; BA GLD
Posts: 17,283
I'm not buying it. Several years ago I moved into a newly constructed house on a newly created street and had no problems whatsoever.
Mar 13, 2007, 11:46 am
#15
Join Date: Aug 2005
Location: SFO
Programs: AA EXP/4MM, UA GS, AS MVP GOLD 75K
Posts: 3,362