Some sector of flight cancelled, can I claim refund?
Dec 29, 2016, 6:42 pm
#1
Original Poster
Join Date: Feb 2015
Location: CRK MNL
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Posts: 1,287
Some sector of flight cancelled, can I claim refund?
My itinerary was MNL-NRT-CTS-HND-MNL with NH. The NRT-CTS was announced cancelled due to heavy snow in CTS when we were already in NRT. We asked to be rebooked but the earliest flight that can accomodate us will be after 2 days so we decided to just forego our trip to Sapporo and just stay in Tokyo.
Asked the ground staff in NRT if we can claim for refund, but was told we should call the country office where we booked the tickets. We just arrived back home in MNL and its holiday here untill after New Year.
Can I claim a refund for the NRT-CTS-HND sectors?
Asked the ground staff in NRT if we can claim for refund, but was told we should call the country office where we booked the tickets. We just arrived back home in MNL and its holiday here untill after New Year.
Can I claim a refund for the NRT-CTS-HND sectors?
Dec 30, 2016, 12:35 am
#2
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My itinerary was MNL-NRT-CTS-HND-MNL with NH. The NRT-CTS was announced cancelled due to heavy snow in CTS when we were already in NRT. We asked to be rebooked but the earliest flight that can accomodate us will be after 2 days so we decided to just forego our trip to Sapporo and just stay in Tokyo.
Asked the ground staff in NRT if we can claim for refund, but was told we should call the country office where we booked the tickets. We just arrived back home in MNL and its holiday here untill after New Year.
Can I claim a refund for the NRT-CTS-HND sectors?
Asked the ground staff in NRT if we can claim for refund, but was told we should call the country office where we booked the tickets. We just arrived back home in MNL and its holiday here untill after New Year.
Can I claim a refund for the NRT-CTS-HND sectors?
Dec 31, 2016, 5:33 am
#3
Original Poster
Join Date: Feb 2015
Location: CRK MNL
Programs: CX Gold
Posts: 1,287
Thanks. We are eight passengers, so however small the refund is, it will still be significant if multiplied by 8.
By the way, just an observation; the ground staff of NH is basically useless as we were always being told to just call their hotline for inquiries on our cancelled flight because we are holding an international ticket.
By the way, just an observation; the ground staff of NH is basically useless as we were always being told to just call their hotline for inquiries on our cancelled flight because we are holding an international ticket.
Dec 31, 2016, 8:26 am
#4
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Thanks. We are eight passengers, so however small the refund is, it will still be significant if multiplied by 8.
By the way, just an observation; the ground staff of NH is basically useless as we were always being told to just call their hotline for inquiries on our cancelled flight because we are holding an international ticket.
By the way, just an observation; the ground staff of NH is basically useless as we were always being told to just call their hotline for inquiries on our cancelled flight because we are holding an international ticket.
Dec 31, 2016, 9:32 am
#5
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Join Date: Feb 2015
Location: CRK MNL
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We also asked if our flight back to MNL will be cancelled if we didn't rebook our flight to CTS, 2 or 3 of the staffs told us to call their hotline since we're holding an international ticket. (We asked around a lot. It was our first time to experience a cancelled flight). Then finally, one of the staffs we talked to said that the HND-MNL part won't be affected by the domestic part of our ticket. That's when we decided to just stay in Tokyo.
Dec 31, 2016, 3:37 pm
#6
Join Date: May 2009
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Greetings 2017,
Unlucky of you being affected by heavy snow at CTS..
When recalculation for refund is confirmed pls post it for our future reference.
Hope you had a good alternative stay in Tokyo, instead.
Unlucky of you being affected by heavy snow at CTS..
When recalculation for refund is confirmed pls post it for our future reference.
Hope you had a good alternative stay in Tokyo, instead.
Jan 4, 2017, 1:34 am
#7
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Already made the call to the customer service hotline of NH here in Manila. I will receive a call or email from them when they have already made the recalculation for the refund, which would take 3-6 months to be credited back to my credit card.
Jan 23, 2017, 4:25 am
#10
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Feb 20, 2017, 7:10 pm
#11
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