Alitalia name change
Mar 25, 2017, 4:29 pm
#16
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
Hi there, I don't have Facebook, unfortunately. My itinerary is also not just London to Italy and back. Its is TLV to LON to FCO and then FCO back to TLV. Fortunately, the Airline that is flying me during the rest of my itinerary (Elal) assured me that I will have no issues at all.
Do you think this is still OK, and if not, who can I approach for help since Edreams have been pressuring me to buy new tickets and Alitalia cannot help me as they keep send me back to Edreams.
Do you think this is still OK, and if not, who can I approach for help since Edreams have been pressuring me to buy new tickets and Alitalia cannot help me as they keep send me back to Edreams.
G
Mar 25, 2017, 4:52 pm
#17
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Join Date: Sep 2003
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They're correct that as Edreams is the ticket/reservation issuer that Edreams should fix it. Day of departure AZ should be able to fix the name if they view it as a problem.
However most likely they won't have an issue and thus won't require a correction. This isn't a case of your name being misspelled or wrong name entered. This is just like when airlines combine first/middle name all into one name in the first name field or when they reverse the first and last name.
Mar 25, 2017, 7:05 pm
#18
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
Hi everyone.
I am flying next week. I booked a ticket through eDreams (never doing that again, ALWAYS book direct - note to self). The booking came through with 3 errors, of which only 1 is crucial - they put my last name in twice, once as a middle name. Eg: Susan Green Green. Edreams have told me that Alitalia do not do name changes, so I need to buy a new ticket, which invalidates the rest of my itinerary, which means I have to buy it ALL again!!!
Since this is massively expensivr and unaffordable, my question is whether I should risk it since it's not a DIFFERENT name, just DUPLICATE.
Would appreciate replies from people with experience with Alitalia specifically as the other airlines on the itinerary made no issues except them!!
Thanks in advance!
I am flying next week. I booked a ticket through eDreams (never doing that again, ALWAYS book direct - note to self). The booking came through with 3 errors, of which only 1 is crucial - they put my last name in twice, once as a middle name. Eg: Susan Green Green. Edreams have told me that Alitalia do not do name changes, so I need to buy a new ticket, which invalidates the rest of my itinerary, which means I have to buy it ALL again!!!
Since this is massively expensivr and unaffordable, my question is whether I should risk it since it's not a DIFFERENT name, just DUPLICATE.Would appreciate replies from people with experience with Alitalia specifically as the other airlines on the itinerary made no issues except them!!
Thanks in advance!
If you call Alitalia they would refer you back to EDreams as they are your travel agent. Since the error has more than the allotted three letters your ticket is invalid as they look for the Full Name Middle Name and Last Name as it appears on your passport. They are quite strict about it matching your passport for security reasons.
If you had taken care of this right away there would have been more of a chance for it to be corrected. But now its a week before the flight you may have to repurchase the ticket at today's rate. I always check my itinerary right away after booking so that I can change anything within 24 hours.
I hope it turns out well but I am just letting you know that you may be denied boarding if the ticket has the errors mentioned. Please keep us posted and yes booking directly is the best way to go even if the ticket is $100 more.
I am not sure about the previous poster saying that the EU has to allow for name changes/corrections. At least if the ticket is booked in the US its under US terms as I would imagine. The airlines always say to book your ticket exactly as it appears on your passport.
In your situation you can ask for a name correction but I am not sure if it requires it to be reticketed with the correct name and also your Advanced Passenger Information needs to reflect the exact name as well and should be submitted no later than 1 hour prior to departure which is why I would take care of this now rather than at the airport so you can update the Advanced Passenger Information Online and add your passport info.
I am giving you advice and erring on the side of being extra cautious rather than coming to the airport and not being allowed to fly. I would want my ticket to be correct before I travel.
Mar 26, 2017, 12:15 am
#19
Original Poster
Join Date: Mar 2017
Posts: 9
After seeing the replies on this forum, I think I will call Alitalia once more and if they still don;t help me I will just risk it. It's hard to imagine that they don't do name corrections at the check-in desk. Even if its a small fee, its nothing compared to what they want me to pay to reissue new tickets.
Mar 26, 2017, 12:56 am
#20
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Calling Alitalia again is a waste of your time. They do not own the ticket at the moment and will not make any changes to it. On the day of travel you could have the AX ticketing desk change it at the airport. Or you could just not bother.
Mar 26, 2017, 1:52 am
#21
Original Poster
Join Date: Mar 2017
Posts: 9
Thanks! Will just do that then! Can't say I'm not shaking in my boots though!!
Mar 26, 2017, 5:46 am
#23
Moderator: Aegean Miles+Bonus
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What I am missing is how the error was introduced. Did you accidentally enter it twice? Auto-complete in your browser filled in the middle-name field perhaps?
If that was not the case and the fault was eDreams - it is up to them to solve it. It would be helpful to have some proof (eg screenshot). If they are not willing you could even consider asking for a refund, and if not given, use the creditcard company to get a refund.
That last one should be a last resort though and is not without consequences. It may be better to attempt to fly the itinerary. But at the very least it is something you can threat eDreams with when you call them. A refund through the creditcard company would have huge administrative and financial results on eDreams, so hey may be a little more flexible if you mention that you may have to initiate that process.
If that was not the case and the fault was eDreams - it is up to them to solve it. It would be helpful to have some proof (eg screenshot). If they are not willing you could even consider asking for a refund, and if not given, use the creditcard company to get a refund.
That last one should be a last resort though and is not without consequences. It may be better to attempt to fly the itinerary. But at the very least it is something you can threat eDreams with when you call them. A refund through the creditcard company would have huge administrative and financial results on eDreams, so hey may be a little more flexible if you mention that you may have to initiate that process.
Mar 26, 2017, 6:09 am
#24
Original Poster
Join Date: Mar 2017
Posts: 9
What I am missing is how the error was introduced. Did you accidentally enter it twice? Auto-complete in your browser filled in the middle-name field perhaps?
If that was not the case and the fault was eDreams - it is up to them to solve it. It would be helpful to have some proof (eg screenshot). If they are not willing you could even consider asking for a refund, and if not given, use the creditcard company to get a refund.
That last one should be a last resort though and is not without consequences. It may be better to attempt to fly the itinerary. But at the very least it is something you can threat eDreams with when you call them. A refund through the creditcard company would have huge administrative and financial results on eDreams, so hey may be a little more flexible if you mention that you may have to initiate that process.
If that was not the case and the fault was eDreams - it is up to them to solve it. It would be helpful to have some proof (eg screenshot). If they are not willing you could even consider asking for a refund, and if not given, use the creditcard company to get a refund.
That last one should be a last resort though and is not without consequences. It may be better to attempt to fly the itinerary. But at the very least it is something you can threat eDreams with when you call them. A refund through the creditcard company would have huge administrative and financial results on eDreams, so hey may be a little more flexible if you mention that you may have to initiate that process.
I appreciate your confidence and it is what I am relying on! If anything drastic happens, I will let y'all know so that we all learn for the next person who comes here with the same query.
Mar 27, 2017, 7:32 am
#25
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
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It is odd as I would not expect there to be a manual aspect to processing the booking, i.e., it should book it exactly like it was entered.
It is possible however that their website uses hidden fields in the form, which may still be filled out by the auto-fill option of your browser. That could potentially screw things up without being directly visible. However that's just a theory, it could just as well have been something else.
Best of luck in any case, please do let us know how it went.
It is possible however that their website uses hidden fields in the form, which may still be filled out by the auto-fill option of your browser. That could potentially screw things up without being directly visible. However that's just a theory, it could just as well have been something else.
Best of luck in any case, please do let us know how it went.