Alitalia Incompetence: Skyteam link down for over a week
Nov 11, 2016, 8:12 am
#1
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
Alitalia Incompetence: Skyteam link down for over a week
It's been over a week now that I cannot change an AZ-issued, Air France operated ticket. The agents in Italy all tell me that the link to partner airlines is down, that the problem has been logged and that they have no idea when it will be fixed.
Furthermore, in typical Alitalia fashion, there is no supervisor to speak with, no technical department to try to manually rebook a ticket. A total disaster.
Does anyone have any ideas of how to address this? It's really ridiculous.
Furthermore, in typical Alitalia fashion, there is no supervisor to speak with, no technical department to try to manually rebook a ticket. A total disaster.
Does anyone have any ideas of how to address this? It's really ridiculous.
Nov 12, 2016, 8:20 am
#4
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
It's been over a week now that I cannot change an AZ-issued, Air France operated ticket. The agents in Italy all tell me that the link to partner airlines is down, that the problem has been logged and that they have no idea when it will be fixed.
Furthermore, in typical Alitalia fashion, there is no supervisor to speak with, no technical department to try to manually rebook a ticket. A total disaster.
Does anyone have any ideas of how to address this? It's really ridiculous.
Furthermore, in typical Alitalia fashion, there is no supervisor to speak with, no technical department to try to manually rebook a ticket. A total disaster.
Does anyone have any ideas of how to address this? It's really ridiculous.
G
Nov 16, 2016, 12:35 pm
#5
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
I am actually beginning to think that AZ is doing this on purpose. I find it hard to believe that for more than one month the link between AZ and AF/KL can possibly be down for award tickets ONLY and up for revenue tickets alone. It's especially uncanny that it has been down since October 14th... exactly the same day they did the switchover to Sabre......
It's really ridiculous that they are incapable of handling this.
It's really ridiculous that they are incapable of handling this.
Nov 19, 2016, 1:36 pm
#6
Join Date: Feb 2010
Location: Italy
Programs: ITA Executive for life; AZ CFP "per sempre" (ST E+); LH SEN; BA Bronze
Posts: 1,948
I am actually beginning to think that AZ is doing this on purpose. I find it hard to believe that for more than one month the link between AZ and AF/KL can possibly be down for award tickets ONLY and up for revenue tickets alone. It's especially uncanny that it has been down since October 14th... exactly the same day they did the switchover to Sabre......
It's really ridiculous that they are incapable of handling this.
It's really ridiculous that they are incapable of handling this.
Also, internal word has it that Sabre has still a lot of issues to be ironed out.
Nov 25, 2016, 7:59 pm
#7
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
Update: I received a call from AZ corporate and it is MOSTLY up and running now.
They can now see AF and KL award availability... if you're willing to spend double the miles ;-)
They can now see AF and KL award availability... if you're willing to spend double the miles ;-)